ICTQual Level 4 Award in Medical Secretary Training

Learning Outcomes for the Study Units:

1. Medical Terminology:
   • Demonstrate proficiency in using medical terminology accurately in written and verbal communication within healthcare settings.
   • Apply knowledge of prefixes, suffixes, and root words to decipher and construct medical terms.
   • Interpret medical abbreviations and acronyms commonly used in medical documentation and communication.
2. Healthcare Laws and Regulations:
   • Explain key healthcare regulations and laws pertaining to patient confidentiality, data protection, and ethical standards.
   • Apply legal principles in handling patient records, ensuring compliance with healthcare legislation.
   • Demonstrate awareness of professional standards and ethical considerations in medical administrative practices.
3. Patient Record Management:
   • Create, maintain, and update patient records accurately and securely.
   • Implement protocols for organizing and retrieving patient information efficiently.
   • Ensure confidentiality and integrity of patient records in accordance with healthcare policies and regulations.
4. Healthcare Information Systems:
   • Navigate and utilize electronic health records (EHR) and other healthcare information systems effectively.
   • Input and retrieve patient data accurately using software specific to healthcare administration.
   • Troubleshoot common issues related to healthcare information systems to maintain operational efficiency.
5. Scheduling and Coordination:
   • Schedule patient appointments efficiently, taking into account physician availability and patient needs.
   • Coordinate patient referrals and follow-up appointments as per medical practice protocols.
   • Communicate effectively with patients and healthcare providers to optimize scheduling outcomes.
6. Billing and Coding:
   • Understand basic principles of medical billing, including coding procedures for diagnoses and procedures.
   • Prepare and submit insurance claims accurately, adhering to billing regulations and requirements.
   • Assist in resolving billing discrepancies and patient inquiries related to healthcare charges.
7. Communication Skills in Healthcare:
   • Demonstrate effective verbal and written communication skills with patients, families, and healthcare professionals.
   • Employ active listening techniques to facilitate clear and empathetic communication in healthcare interactions.
   • Adapt communication style to diverse patient demographics and healthcare scenarios.
8. Financial Management in Healthcare:
   • Assist in financial record keeping and accounting processes within healthcare settings.
   • Apply budgeting principles to manage resources effectively and monitor financial transactions.
   • Collaborate with administrative and clinical staff to optimize financial outcomes and resource allocation.
9. Quality and Performance Management:
   • Participate in quality improvement initiatives to enhance patient care and administrative processes.
   • Monitor performance metrics related to administrative tasks and patient services.
   • Implement strategies to ensure compliance with quality standards and regulatory requirements.
10. Human Resources Management in Healthcare:
    • Describe basic principles of human resources management as applied to healthcare settings.
    • Assist in recruitment, training, and development activities for healthcare administrative personnel.
    • Support employee relations efforts and contribute to a positive work environment within healthcare teams.
11. Project Management in Healthcare:
    • Apply project management principles to plan and execute administrative projects in healthcare.
    • Monitor project timelines, budgets, and deliverables to ensure successful project outcomes.
    • Collaborate with stakeholders to define project goals, scope, and resource requirements effectively.