ICTQual Level 3 Award in Supervision Skills for Adult Care

Learning Outcomes for the Study Units:

Introduction to Supervision in Adult Care

• Understand the role and responsibilities of a supervisor in adult care.
• Recognise the importance of supervision in maintaining quality care standards.
• Identify the skills required to support and guide care staff effectively.
• Develop awareness of ethical and professional boundaries in supervision.
• Apply supervision principles to real‑world adult care settings.

Leadership and Management in Adult Care

• Demonstrate knowledge of leadership styles and their impact on care teams.
• Apply effective management techniques to organise and coordinate staff.
• Understand how to motivate and inspire care workers to achieve goals.
• Recognise the importance of accountability and decision‑making in leadership.
• Develop strategies for balancing leadership and management responsibilities.

Communication and Interpersonal Skills

• Demonstrate effective verbal and non‑verbal communication with staff and service users.
• Apply active listening techniques to build trust and understanding.
• Recognise barriers to communication and strategies to overcome them.
• Use professional communication to resolve misunderstandings.
• Develop interpersonal skills to foster positive workplace relationships.

Performance Management

• Understand the principles of monitoring and evaluating staff performance.
• Apply constructive feedback techniques to improve staff effectiveness.
• Recognise the importance of setting clear goals and expectations.
• Develop strategies for addressing underperformance in a supportive way.
• Use performance reviews to encourage professional growth.

Health and Safety in Adult Care

• Demonstrate knowledge of health and safety responsibilities in supervision.
• Recognise common workplace hazards in adult care environments.
• Apply risk assessment techniques to minimise potential harm.
• Ensure compliance with health and safety policies and procedures.
• Promote a culture of safety among care staff and service users.

Regulatory and Legal Frameworks

• Understand the key laws and regulations governing adult care.
• Recognise the supervisor’s role in ensuring compliance with standards.
• Apply knowledge of safeguarding legislation to protect vulnerable adults.
• Maintain accurate records in line with legal requirements.
• Appreciate the consequences of non‑compliance in adult care settings.

Promoting Person‑Centered Care

• Understand the principles of person‑centered care in supervision.
• Support staff in tailoring care to individual needs and preferences.
• Recognise the importance of dignity, respect, and choice in care delivery.
• Apply strategies to involve service users in decision‑making.
• Promote equality, diversity, and inclusion in adult care practices.

Conflict Management and Resolution

• Recognise common causes of conflict in adult care environments.
• Apply effective communication to de‑escalate tense situations.
• Use problem‑solving strategies to resolve workplace disputes.
• Support staff in managing conflict with professionalism.
• Promote a positive and respectful workplace culture.

Professional Development and Reflective Practice

• Understand the importance of continuous professional development (CPD).
• Apply reflective practice to improve supervisory skills.
• Support staff in identifying their training and development needs.
• Recognise the value of lifelong learning in adult care.
• Develop personal action plans for ongoing professional growth.

Supervision and Support of Care Staff

• Provide guidance and support to care staff in their daily roles.
• Recognise the importance of mentoring and coaching in supervision.
• Apply strategies to reduce stress and promote staff wellbeing.
• Encourage teamwork and collaboration among care workers.
• Develop supervisory practices that build staff confidence and competence.