ICTQual International Level 2 Award in Airport and Cargo Operations
The ICTQual International Level 2 Award in Airport and Cargo Operations is a focused 3-hour training programme designed to strengthen learners’ foundational skills in aviation logistics. Whether you’re a school leaver, career starter, or early-stage professional, this qualification offers a practical route into the dynamic world of airport and cargo services.
As global air travel and freight operations continue to expand, the demand for trained personnel in airport environments is rising. This course equips learners with essential knowledge in airside and landside operations, cargo documentation, and customer service—key areas that support safe, efficient, and compliant airport functions.
Learners will explore how airport teams coordinate ground handling, manage cargo flow, and deliver service excellence in high-pressure environments. The programme introduces key documentation processes, labelling standards, and communication protocols used in real-world cargo and terminal operations.
Completing this award helps learners build confidence in operational procedures, safety awareness, and teamwork. It also enhances employability for supervised roles such as cargo assistant, terminal operative, or baggage handler—ideal for those seeking to enter or progress within the aviation and logistics sector.
The short-format structure makes it accessible for learners with limited time while offering a recognised stepping stone toward higher-level qualifications. It supports flexible delivery across ICTQual AB centres, ensuring adaptability for local training needs and international learner profiles.
This qualification empowers learners to take the next step in their aviation journey—equipped with practical skills, industry insight, and a clear pathway to career development in airport and cargo operations.
International Level 2 Award in Airport and Cargo Operations
To enrol in ICTQual International Level 2 Award in Airport and Cargo Operations, learner must meet the following entry requirements:
This qualification, the ICTQual International Level 2 Award in Airport and Cargo Operations, consists of 3 mandatory units.
- Airside and Landside Operations
- Cargo Documentation and Labelling
- Customer Service in Airport Environments
Learning Outcomes for the ICTQual International Level 2 Award in Airport and Cargo Operations:
Airside and Landside Operations
- Understand the key functions of airside and landside areas within airport operations
- Identify roles and responsibilities of staff working in airside and terminal environments
- Demonstrate awareness of safety protocols and restricted access zones
- Recognise the importance of coordination between airside and landside teams
- Apply basic procedures for baggage flow, ramp activities, and terminal services
- Understand the impact of operational efficiency on passenger and cargo movement
- Develop awareness of environmental and security considerations in both areas
- Build readiness for supervised roles in ground handling and terminal operations
Cargo Documentation and Labelling
- Understand the purpose and importance of accurate cargo documentation
- Identify common documents such as airway bills, manifests, and cargo labels
- Demonstrate awareness of international cargo labelling standards and codes
- Apply basic procedures for completing and checking cargo documentation
- Recognise the role of documentation in customs clearance and cargo tracking
- Understand the importance of accuracy and compliance in cargo paperwork
- Develop awareness of restricted cargo categories and labelling requirements
- Build confidence in supporting cargo acceptance and documentation processes
Customer Service in Airport Environments
- Understand the principles of effective customer service in airport operations
- Recognise the importance of professionalism, courtesy, and clear communication
- Demonstrate awareness of cultural diversity and inclusivity in service delivery
- Apply basic techniques for handling enquiries, complaints, and passenger needs
- Understand the link between customer satisfaction and airport reputation
- Develop teamwork and interpersonal skills for service-focused environments
- Recognise the role of customer service in both passenger and cargo operations
- Build readiness for entry-level roles requiring direct customer interaction
The ICTQual International Level 2 Award in Airport and Cargo Operations is a practical, short-format qualification that prepares learners for structured advancement in aviation logistics. Upon completion, learners are equipped with foundational skills in cargo documentation, airside/landside coordination, and customer service—making them suitable for entry-level roles and further vocational training. This award supports progression across ICTQual AB centres and aligns with global standards for airport and cargo operations.
Progression to Level 3 Vocational Qualifications
- Enrol in Level 3 Certificates or Diplomas in airport and cargo operations
- Build deeper knowledge in cargo acceptance, security screening, and ramp procedures
- Strengthen readiness for longer-duration, credit-based programmes
- Explore specialisms such as dangerous goods handling or turnaround coordination
- Prepare for structured assessments and practical evaluations
- Align learning with international vocational frameworks
- Develop operational confidence for more complex airport roles
- Support career mobility through recognised progression pathways
Entry into Supervised Airport and Cargo Roles
- Apply for roles such as cargo assistant, terminal operative, or documentation clerk
- Support cargo labelling, paperwork, and basic acceptance procedures
- Assist in passenger service areas under supervision
- Demonstrate safety awareness and teamwork in operational settings
- Gain exposure to airside and landside coordination tasks
- Strengthen employability in courier hubs and logistics centres
- Contribute to service delivery and operational efficiency
- Build experience for future advancement in aviation logistics
Development of Operational and Technical Skills
- Enhance understanding of cargo documentation and compliance standards
- Strengthen knowledge of airport zones and coordination procedures
- Apply safety protocols in real-world airport environments
- Build confidence in handling basic cargo systems and equipment
- Develop teamwork and communication skills for service-focused roles
- Support operational readiness through structured learning
- Gain exposure to customer service in aviation contexts
- Prepare for advanced technical training in logistics and ground services
Exploration of Centre-Based Training and Workshops
- Participate in practical workshops on cargo handling and safety procedures
- Engage in simulations of airport operations and service delivery
- Build familiarity with documentation systems and cargo flow processes
- Strengthen understanding of operational procedures through hands-on practice
- Receive guidance from trainers and industry professionals
- Explore blended learning opportunities across ICTQual AB centres
- Align training with international vocational standards
- Prepare for assessments and progression reviews
Preparation for Level 4 Diplomas and Higher Vocational Awards
- Build foundational knowledge for advanced vocational qualifications
- Strengthen readiness for leadership-focused training in airport operations
- Prepare for structured assessments and credit-based progression
- Explore specialisms such as warehousing, customs, or ground handling
- Align learning with global aviation and logistics frameworks
- Demonstrate readiness for supervisory-level training
- Support transition into longer-duration programmes
- Build confidence in pursuing higher-level vocational learning
Career Pathways in Aviation and Logistics
- Explore opportunities in airport ground services and cargo logistics
- Understand the role of cargo operations in global supply chains
- Identify career options in terminal support and freight forwarding
- Build awareness of international aviation service standards
- Strengthen employability in courier hubs and logistics companies
- Gain insight into long-term career progression in aviation
- Connect learning with real-world operational environments
- Support career clarity and professional goal-setting
Lifelong Learning and Professional Growth
- Discover personal strengths in airport and cargo operations
- Set goals for future qualifications and workplace achievements
- Build motivation for continued vocational learning
- Explore new areas of interest within aviation logistics
- Engage with global learning communities and peer networks
- Strengthen personal identity and career direction
- Develop a mindset for continuous improvement
- Prepare for a rewarding journey in aviation and logistics