ICTQual International Level 2 Award in Air Cargo and Logistics Management

The ICTQual International Level 1 Award in Air Cargo and Logistics Management is an entry‑level qualification designed to introduce learners to the essential principles of aviation logistics, cargo handling, and supply chain operations. This award provides a strong foundation for individuals who are new to the industry and want to understand how air cargo supports global trade and economic growth.

Air cargo plays a critical role in connecting markets, ensuring the fast and reliable movement of goods, and supporting international supply chains. Through this qualification, learners gain an understanding of how cargo operations are structured, the importance of safety and compliance, and the role of effective communication in logistics environments. The course also highlights the responsibilities of key stakeholders, including airlines, freight forwarders, ground handlers, and regulatory authorities.

The ICTQual International Level 1 Award in Air Cargo and Logistics Management emphasizes both theoretical knowledge and practical awareness. Learners are introduced to the basics of cargo documentation, warehouse operations, and workplace safety, while also developing transferable skills such as teamwork, problem‑solving, and time management. These skills are essential for success in the aviation and logistics sector, where precision, efficiency, and professionalism are highly valued.

By completing this qualification, learners not only build a solid understanding of the air cargo industry but also prepare themselves for progression into higher‑level ICTQual awards. It serves as a stepping stone toward supervisory, technical, and management roles, while also enhancing employability in one of the most dynamic and globally connected industries.

Course overview

International Level 2 Award in Air Cargo and Logistics Management

To enrol in ICTQual International Level 2 Award in Air Cargo and Logistics Management, learner must meet the following entry requirements:

  • Age Requirement: Learners must be at least 16 years old at the time of enrolment to ensure readiness for study and workplace relevance.
  • Educational Background:There are no strict academic prerequisites for this course. However, completion of basic secondary education or an equivalent level of schooling is recommended. This provides learners with the literacy and numeracy skills needed to understand course content and complete assessments effectively.
  • Professional Experience:No prior work experience in aviation, logistics, or related fields is required. The qualification is designed as an entry point for individuals who are new to the sector and want to build foundational knowledge before progressing to higher levels.
  • English Proficiency:Learners should have a basic command of English, or the language of instruction used by the approved centre. They must be able to read and understand simple texts, write short responses, and communicate ideas clearly in classroom or online discussions. This ensures they can fully participate in learning and assessment activities.
  • Additional Requirements: Learners should demonstrate an interest in aviation, logistics, or international trade, as this will support motivation and engagement throughout the program. They must also have access to a suitable learning environment, whether classroom‑based, blended, or online. Centres may carry out an initial diagnostic assessment to confirm that learners are placed at the correct level and are prepared to succeed in the qualification.

This qualification, the ICTQual International Level 2 Award in Air Cargo and Logistics Management, consists of 3 mandatory units.

  1. Cargo Documentation and Handling Procedures
  2. Warehousing and Inventory
  3. Customer Service in Air Cargo

Learning Outcomes for the ICTQual International Level 2 Award in Air Cargo and Logistics Management:

Cargo Documentation and Handling Procedures

  • Understand the purpose and importance of accurate cargo documentation in air freight.
  • Identify key documents such as airway bills, cargo manifests, and customs declarations.
  • Demonstrate knowledge of the information required on standard cargo forms.
  • Apply correct procedures for cargo acceptance and verification of details.
  • Understand handling procedures for general cargo, special cargo, and restricted goods.
  • Recognize the impact of errors in documentation on safety, compliance, and efficiency.
  • Demonstrate awareness of digital documentation systems such as electronic airway bills.
  • Apply problem‑solving skills to resolve common documentation issues.

Warehousing and Inventory

  • Understand the role of warehousing in supporting air cargo operations.
  • Identify different types of warehouses including bonded, cold storage, and general facilities.
  • Demonstrate knowledge of inventory management principles such as stock control and rotation.
  • Apply safe storage practices for hazardous, perishable, and general cargo.
  • Understand the use of technology such as barcoding, RFID, and ICT systems in inventory control.
  • Recognize the importance of warehouse layout and design for operational efficiency.
  • Demonstrate awareness of warehouse security procedures to prevent theft and damage.
  • Apply problem‑solving skills to address stock discrepancies and inventory challenges.

Customer Service in Air Cargo

  • Understand the importance of customer service in the aviation and logistics industry.
  • Identify customer needs and expectations in air cargo operations.
  • Demonstrate effective communication skills with customers and colleagues.
  • Apply problem‑solving techniques to resolve customer service issues such as delays or damaged goods.
  • Understand how customer service provides competitive advantage in logistics.
  • Recognize cultural and international considerations in customer interactions.
  • Demonstrate teamwork and collaboration in delivering customer service.
  • Apply professional standards of courtesy, respect, and ethics in customer relations.

The ICTQual International Level 2 Award in Air Cargo and Logistics Management strengthens the foundation gained at Level 1 and prepares learners for both higher study and professional opportunities. At this stage, learners develop practical skills in cargo documentation, warehousing, and customer service, while also gaining awareness of compliance, safety, and operational standards. This qualification enhances employability in the aviation and logistics sector and provides a structured pathway to advanced ICTQual qualifications.

Progression to Higher Qualifications

  • Enrol in the ICTQual Level 3 Certificate or Diploma in Air Cargo and Logistics Management.
  • Build on Level 2 knowledge with advanced study in regulations, compliance, and operations.
  • Strengthen understanding of cargo security, ICT systems, and logistics planning.
  • Gain credits that support structured vocational progression.
  • Prepare for supervisory and technical responsibilities in aviation logistics.
  • Access international learning pathways within the ICTQual framework.
  • Develop readiness for management‑focused qualifications.

Entry into the Aviation and Logistics Industry

  • Explore roles such as cargo coordinator, warehouse supervisor, or logistics assistant.
  • Gain opportunities in freight forwarding and ground handling companies.
  • Work in import/export operations and customs support services.
  • Build practical experience in cargo documentation and handling procedures.
  • Strengthen employability in regional and international aviation hubs.
  • Access opportunities in supply chain and distribution networks.
  • Begin a career path toward supervisory and mid‑level roles.

Development of Technical Knowledge

  • Strengthen understanding of cargo documentation and airway bills.
  • Learn practical procedures for cargo acceptance and verification.
  • Gain knowledge of warehousing systems and inventory control.
  • Understand the use of ICT systems in cargo tracking and logistics.
  • Develop awareness of compliance and safety requirements.
  • Apply technical knowledge to real‑world cargo operations.
  • Build confidence in handling operational challenges.

Enhancement of Core Skills

  • Improve communication and teamwork in logistics environments.
  • Develop problem‑solving skills for cargo and customer service issues.
  • Strengthen time management and organisational abilities.
  • Build confidence in handling operational tasks independently.
  • Apply learning in practical aviation and logistics settings.
  • Enhance adaptability in dynamic and multicultural workplaces.
  • Prepare for more advanced technical and managerial training.

Pathways to Professional Growth

  • Progress into structured training programmes in aviation and logistics.
  • Access blended or online learning opportunities for flexibility.
  • Gain exposure to international standards and best practices.
  • Build a professional profile for long‑term employability.
  • Explore specialisations such as cargo safety, warehouse management, or supply chain efficiency.
  • Strengthen readiness for global career opportunities.
  • Lay the foundation for leadership roles through higher‑level study.

Industry Recognition and Employability

  • Gain recognition as a qualified professional in air cargo operations.
  • Strengthen employability in both local and international markets.
  • Demonstrate competence in documentation, warehousing, and customer service.
  • Access opportunities in airlines, freight forwarders, and logistics providers.
  • Build credibility with employers through an internationally recognised qualification.
  • Position yourself for career advancement in aviation logistics.
  • Enhance your CV with a globally relevant certification.

Preparation for Supervisory Roles

  • Develop readiness for junior supervisory positions in logistics.
  • Gain skills in monitoring cargo handling and warehouse operations.
  • Learn how to support compliance with safety and regulatory standards.
  • Strengthen decision‑making abilities in operational contexts.
  • Build confidence in leading small teams or work groups.
  • Prepare for responsibilities in customer service and cargo coordination.
  • Establish a pathway to mid‑level management qualifications.

Long‑Term Career Pathways

  • Progress toward advanced ICTQual Diplomas at Levels 3–7.
  • Build a career in air cargo, freight forwarding, or supply chain management.
  • Access opportunities in customs, import/export, and trade compliance.
  • Develop expertise for roles in warehouse management and cargo planning.
  • Strengthen employability in global aviation hubs and logistics centres.
  • Position yourself for long‑term growth in the aviation industry.
  • Lay the groundwork for senior leadership roles through continuous study.

FAQs

The ICTQual International Level 2 Award in Air Cargo and Logistics Management is designed for learners who want to strengthen their knowledge and skills in aviation logistics. This course is suitable for:

  • Learners who have completed the ICTQual Level 1 Award or an equivalent qualification.
  • Individuals seeking to build a career in air cargo, freight forwarding, or supply chain operations.
  • Early‑career professionals aiming to progress into supervisory or technical roles.
  • Employees in warehousing, ground handling, or customs support who want formal recognition of their skills.
  • Students interested in pursuing higher‑level ICTQual qualifications in aviation and logistics.
  • Career changers looking to enter the aviation and logistics sector with a globally recognized qualification.
  • International learners who want to gain industry‑relevant knowledge aligned with global standards.

Completing the ICTQual International Level 2 Award in Air Cargo and Logistics Management opens the door to a wide range of career opportunities in the aviation and logistics industry. Graduates of this course may pursue roles such as:

  • Cargo coordinator or cargo operations assistant in airlines and logistics companies.
  • Warehouse supervisor or inventory control officer in aviation hubs.
  • Logistics assistant in freight forwarding and distribution companies.
  • Import/export documentation clerk or customs support staff.
  • Ground handling staff specializing in cargo acceptance and processing.
  • Junior supervisory roles in supply chain and logistics operations.
  • Opportunities to progress into mid‑level management with further study.
  • Enhanced employability in both regional and international aviation markets.

The ICTQual International Level 2 Award in Air Cargo and Logistics Management is a 3 hours training programme designed to be completed in full-time study over this period, with a focus on both theoretical learning and practical application.

ICTQual International Level 2 Award in Air Cargo and Logistics Management is offered in various formats, including online, in-person, or a combination of both. Participants can choose the format that best fits their schedule and learning preferences. But final decision is made by ATC.

Yes, ICTQual International Level 2 Award in Air Cargo and Logistics Management, includes assessments consisting of 100 multiple-choice questions (MCQs). These assessments evaluate participants’ understanding of the course material and their ability to apply concepts in practical situations. A minimum score of 75% is required to pass the assessments.cal situations. It is mandatory to pass assessments with a minimum score of 75%