ICTQual International Level 1 Award in Shipping Supply Chain Management

The ICTQual International Level 1 Award in Shipping Supply Chain Management is designed for learners who are eager to build a strong foundation in one of the world’s most dynamic and globally connected industries. Whether you are a fresher taking your first step into the logistics sector or a professional seeking to enhance your career prospects, this short yet impactful programme provides the essential knowledge and skills to thrive in international shipping and supply chain operations.

Delivered as a 1 day structured training programme, the course introduces learners to the fundamentals of global shipping, supply chain processes, and the critical role of logistics in supporting international trade. By engaging with practical examples and industry‑relevant concepts, learners gain a clear understanding of how goods move efficiently across borders, ports, and markets.

Completing this award equips learners with transferable skills in communication, customer service, and operational awareness—qualities highly valued by employers in shipping companies, freight forwarding firms, and logistics service providers worldwide. The programme also supports progression to higher‑level qualifications, opening pathways towards supervisory, managerial, and strategic roles in the global supply chain.

By the end of the course, learners will be able to demonstrate confidence in basic shipping operations, apply professional standards in workplace communication, and recognise the importance of safety and compliance in logistics environments. This award not only enhances employability but also provides a stepping stone for long‑term career growth in the international shipping and supply chain management sector.

Course overview

International Level 1 Award in Shipping Supply Chain Management

To enrol in ICTQual International Level 1 Award in Shipping Supply Chain Management, learner must meet the following entry requirements:

  • Age Requirement: Learners should normally be at least 16 years old at the time of enrolment.
  • Educational Background: No formal academic qualifications are required. However, learners should have completed a basic secondary school education or equivalent, enabling them to understand written materials, engage in discussions, and complete simple assessments.
  • Professional Experience: No prior work experience in shipping, logistics, or supply chain management is required. The course is designed for both freshers entering the sector and professionals seeking to strengthen their foundational knowledge.
  • English Proficiency: As the programme is delivered in English, learners should demonstrate basic English language skills in reading, writing, listening, and speaking. This may be evidenced through prior study, informal assessment, or equivalent qualifications to ensure learners can follow the course effectively.
  • Additional Requirements: Learners should be motivated and committed to completing a short, intensive two day programme. They should also have access to a suitable learning environment, whether classroom-based or online, that allows them to participate fully in discussions and activities. Centres may conduct a brief initial assessment to confirm that learners are placed at the correct level.

This qualification, the ICTQual International Level 1 Award in Shipping Supply Chain Management, consists of 3 mandatory units.

  1. Introduction to Global Shipping and Logistics
  2. Basics of Supply Chain Operations
  3. Workplace Communication and Customer Service in Shipping

Learning Outcomes for the ICTQual International Level 1 Award in Shipping Supply Chain Management:

Introduction to Global Shipping and Logistics

  • Understand the fundamental role of shipping in global trade and commerce
  • Identify the main types of shipping services and transport modes used worldwide
  • Explain the importance of ports, terminals, and shipping routes in international logistics
  • Recognise key stakeholders in the shipping industry, including carriers, freight forwarders, and regulators
  • Demonstrate awareness of basic shipping terminology and documentation
  • Describe the impact of globalisation on shipping and supply chain networks
  • Understand the relationship between shipping, logistics, and supply chain management
  • Recognise the importance of safety, compliance, and sustainability in global shipping

Basics of Supply Chain Operations

  • Define the concept of a supply chain and its key components
  • Explain the flow of goods, information, and finance within supply chain systems
  • Identify the roles of suppliers, manufacturers, distributors, and retailers
  • Demonstrate understanding of inventory management and stock control principles
  • Recognise the importance of demand forecasting and planning in supply chain efficiency
  • Understand the role of technology in supporting supply chain operations
  • Explain the impact of delays, risks, and disruptions on supply chain performance
  • Apply basic problem-solving approaches to simple supply chain challenges

Workplace Communication and Customer Service in Shipping

  • Demonstrate effective verbal and written communication skills in a shipping context
  • Understand the importance of active listening and clear instructions in workplace interactions
  • Apply professional standards of customer service in shipping and logistics environments
  • Recognise cultural differences and adapt communication styles for international clients
  • Handle customer enquiries, complaints, and feedback in a professional manner
  • Demonstrate teamwork and collaboration skills in a logistics workplace
  • Understand the role of digital communication tools in shipping operations
  • Apply problem-solving and conflict resolution techniques to improve customer satisfaction

The ICTQual International Level 1 Award in Shipping Supply Chain Management provides learners with a strong foundation in logistics and maritime operations. Upon successful completion, learners can continue their professional development by advancing to higher-level vocational qualifications and industry-relevant training. This progression pathway supports both career entry and long-term growth within the global shipping and supply chain sector.

  • Progression to the ICTQual International Level 2 Award in Shipping Supply Chain Management, focusing on practical skills in port operations, cargo handling, and workplace safety.
  • Entry into the ICTQual International Level 3 Certificate or Diploma, where learners develop deeper knowledge of international trade, supply chain coordination, and digital tools in logistics.
  • Advancement to Level 4 and Level 5 Diplomas, preparing learners for supervisory and managerial roles in shipping, freight forwarding, and logistics organisations.
  • Further study at Level 6 Diploma, equipping learners with senior management skills in strategic planning, risk management, and global supply chain leadership.
  • Progression to the Level 7 Diploma, designed for executive-level learners aiming to specialise in global shipping strategy, sustainability, and advanced research in supply chain management.
  • Enhanced employability across shipping companies, freight forwarders, logistics service providers, and international trade organisations.
  • Opportunities to pursue specialised short courses or professional certifications in areas such as customs compliance, maritime safety, or supply chain technology.

FAQs

The ICTQual International Level 1 Award in Shipping Supply Chain Management is designed for learners who are new to logistics as well as professionals seeking to strengthen their foundation. It suits school leavers, career changers, and individuals aiming to understand global shipping, ports, and supply chain basics. The short programme is ideal for anyone looking to build employability skills in an international trade environment.

Learners who complete this award can pursue entry‑level roles such as shipping assistant, logistics support staff, or cargo operations trainee. The qualification also enhances opportunities in freight forwarding, warehousing, and customer service within logistics companies. It provides a recognised foundation for further study and long‑term career growth in the global shipping and supply chain sector.

The ICTQual International Level 1 Award in Shipping Supply Chain Management is a 1 day training programme designed to be completed in full-time study over this period, with a focus on both theoretical learning and practical application.

ICTQual International Level 1 Award in Shipping Supply Chain Management is offered in various formats, including online, in-person, or a combination of both. Participants can choose the format that best fits their schedule and learning preferences. But final decision is made by ATC.

Yes, ICTQual International Level 1 Award in Shipping Supply Chain Management, includes assessments consisting of 100 multiple-choice questions (MCQs). These assessments evaluate participants’ understanding of the course material and their ability to apply concepts in practical situations. A minimum score of 75% is required to pass the assessments.cal situations. It is mandatory to pass assessments with a minimum score of 75%