ICTQual International Level 1 Award in Airport Ground Operations
The ICTQual International Level 1 Award in Airport Ground Operations is an excellent starting point for learners who wish to explore career opportunities in the aviation industry. Designed as a 1 day training programme, it introduces the essential knowledge and practical awareness required to work effectively in airport environments. This qualification is suitable for fresh learners taking their first step into aviation, as well as professionals from related service sectors who want to strengthen their understanding of ground operations.
Learners will gain insight into the fundamental aspects of airport ground services, including passenger handling, baggage processes, ramp safety, and customer service essentials. The programme highlights the importance of safety, communication, and teamwork, ensuring learners are prepared to meet the operational standards expected in international airports.
By completing this Award, learners will develop transferable skills that enhance employability across aviation, tourism, and hospitality. The course provides a strong foundation for progression into higher‑level qualifications in airport operations, cabin crew, or aviation management. It also offers immediate value for those seeking entry‑level roles such as passenger service agent, baggage handler, or ground support assistant.
The key benefits of this programme include industry relevance, international recognition, and a learner‑centred approach that supports both personal and professional growth. With a focus on practical skills and global standards, the ICTQual International Level 1 Award in Airport Ground Operations equips learners with the confidence to begin their journey in one of the world’s most dynamic and rewarding industries.
International Level 1 Award in Airport Ground Operations
To enrol in ICTQual International Level 1 Award in Airport Ground Operations, learner must meet the following entry requirements:
This qualification, the ICTQual International Level 1 Award in Airport Ground Operations, consists of 3 mandatory units.
- Introduction to Airport Ground Operations
- Basic Health, Safety, and Security Awareness
- Customer Service Essentials in Airport Environments
Learning Outcomes for the ICTQual International Level 1 Award in Airport Ground Operations:
Introduction to Airport Ground Operations
- Learners will understand the basic structure and functions of airport ground operations.
- Learners will be able to identify key roles and responsibilities within ground handling teams.
- Learners will demonstrate awareness of the importance of coordination between airside and landside operations.
- Learners will recognise the role of ground operations in ensuring safe and efficient aircraft turnaround.
- Learners will understand the relationship between ground operations and passenger experience.
- Learners will be able to describe the flow of passengers, baggage, and cargo through airport systems.
- Learners will develop an appreciation of international standards and procedures in airport operations.
- Learners will recognise career pathways available within airport ground services.
Basic Health, Safety, and Security Awareness
- Learners will understand the importance of health, safety, and security in airport environments.
- Learners will be able to identify common workplace hazards in ground operations.
- Learners will demonstrate awareness of personal protective equipment (PPE) and its correct use.
- Learners will apply basic safety procedures to minimise risks in operational areas.
- Learners will understand the principles of aviation security and restricted access zones.
- Learners will be able to respond appropriately to simple emergency situations.
- Learners will recognise the importance of reporting hazards, incidents, and suspicious activity.
- Learners will develop a safety‑first mindset essential for working in aviation.
Customer Service Essentials in Airport Environments
- Learners will understand the importance of customer service in shaping passenger experience.
- Learners will be able to demonstrate effective communication skills with passengers and colleagues.
- Learners will recognise the value of cultural awareness and sensitivity in international airports.
- Learners will apply basic problem‑solving skills to assist passengers with common queries.
- Learners will understand the importance of professionalism, appearance, and behaviour in customer service roles.
- Learners will be able to manage passenger interactions with courtesy and empathy.
- Learners will recognise the link between service quality and airline/airport reputation.
- Learners will develop confidence in handling routine customer service situations.
The ICTQual International Level 1 Award in Airport Ground Operations provides learners with a strong foundation to begin their journey in the aviation industry. This entry‑level qualification introduces essential knowledge and practical awareness, preparing learners for both immediate opportunities and further vocational training. By completing this Award, learners gain the confidence, skills, and professional awareness needed to progress into higher‑level qualifications and more specialised roles within airport and airline operations.
- Entry‑Level Employment: Learners can pursue entry‑level roles such as passenger service assistant, baggage handler, or ground support staff, applying the skills gained during the Award.
- Practical Industry Exposure: The qualification prepares learners to gain hands‑on experience in airport environments, helping them understand real‑world operations and workplace expectations.
- Progression to Higher Awards: Learners can advance to Level 2 and Level 3 qualifications in airport ground operations, building on their foundational knowledge with more technical and supervisory skills.
- Pathway to Cabin Crew Training: The Award provides transferable skills in safety, communication, and customer service, which are also valuable for learners considering cabin crew training.
- Development of Transferable Skills: Skills such as teamwork, communication, and safety awareness are applicable not only in aviation but also in tourism, hospitality, and logistics.
- Enhanced Employability: Completing the Award demonstrates commitment and readiness to employers, giving learners a competitive edge when applying for entry‑level aviation roles.
- Foundation for Specialisation: Learners can progress into specialised areas such as ramp operations, cargo handling, or aviation security through further study and training.
- Preparation for Supervisory Roles: By continuing their studies, learners can gradually move into supervisory and leadership positions within airport ground operations.
- International Career Opportunities: The Award introduces learners to global standards in aviation, supporting career mobility across international airports and airlines.
- Long‑Term Career Growth: This qualification acts as the first step in a structured pathway, enabling learners to progress through higher levels of study and achieve long‑term success in the aviation industry.