ICTQual AB Level 6 International Diploma in Quality Management
The ICTQual AB Level 6 International Diploma in Quality Management is a comprehensive three-year qualification designed to equip learners with the knowledge, skills, and practical expertise needed to lead and implement effective quality management systems across industries. Spanning 360 credits, this programme blends academic depth with real-world application, preparing learners to take on strategic roles in improving organisational performance and ensuring compliance with international quality standards.
Throughout the course, learners will develop an in-depth understanding of quality management principles, including process improvement, risk management, and performance measurement. Emphasis is placed on the integration of continuous improvement methodologies, leadership in quality-driven environments, and effective decision-making to meet the demands of global markets. By exploring frameworks such as ISO standards, governance models, and ethical practices, learners gain the ability to align quality systems with both regulatory expectations and organisational goals.
The programme also nurtures professional competencies, from problem-solving and analytical thinking to communication and stakeholder engagement, ensuring that learners are workplace-ready for senior-level responsibilities. Whether in manufacturing, healthcare, services, or international trade, the diploma opens pathways to careers where quality and compliance are central to success.
By the end of this qualification, learners will not only understand the foundations of quality assurance and process excellence but will also be capable of leading transformation projects, driving innovation, and contributing to sustainable organisational growth. This makes the ICTQual AB Level 6 Diploma in Quality Management an ideal stepping stone for ambitious professionals aiming to shape future standards of quality worldwide.
Course overview
Level 6 International Diploma in Quality Management
To enrol in ICTQual AB Level 6 International Diploma in Quality Management, learner must meet the following entry requirements:
This qualification, the ICTQual AB Level 6 International Diploma in Quality Management, consists of 36 mandatory units.
Year 1 – Foundations of Quality Management
- Principles of Quality Management and Assurance
- Fundamentals of Organisational Excellence
- Business Law, Compliance, and Regulatory Frameworks
- Introduction to Operations and Process Management
- Workplace Health, Safety, and Risk Control
- Quality Tools, Techniques, and Measurement Basics
- Data Analysis and Research Methods in Quality
- Business Communication and Professional Reporting
- Leadership Fundamentals in Quality-Driven Organisations
- Information Technology for Quality and Operations
- Problem-Solving and Decision-Making in Business Contexts
- Corporate Social Responsibility and Ethical Quality Practices
Year 2 – Applied Quality and Organisational Practices
- Total Quality Management (TQM) Principles and Applications
- Lean Management and Six Sigma Methodologies
- International Standards and Certification Frameworks (e.g., ISO)
- Advanced Risk Management and Compliance in Quality Systems
- Performance Management and Organisational Measurement
- Human Resource Management in Quality-Focused Organisations
- Supply Chain Quality and Vendor Management
- Quality Auditing and Continuous Improvement Processes
- Project and Programme Management in Quality Environments
- Strategic Marketing and Quality in Global Markets
- Ethics, Governance, and Sustainability in Quality Systems
- Innovation and Change Management for Quality Professionals
Year 3 – Advanced Strategic Quality Leadership
- Strategic Management for Quality and Business Growth
- Advanced Quality Theories, Models, and Practices
- Global Excellence Frameworks (EFQM, Baldrige, etc.)
- Leadership, Change, and Organisational Transformation
- Quality in Digital Transformation and Smart Technologies
- International Trade, Policy, and Quality Assurance
- Crisis Management and Business Continuity in Quality Systems
- Emerging Trends in Global Quality and Sustainability
- Advanced Research Methods in Quality and Organisational Studies
- Dissertation / Final Research Project in Quality Management
- Global Business Strategy and Competitive Advantage through Quality
- Future of Quality Management and Industry 4.0 Integration
Learning Outcomes for the ICTQual AB Level 6 International Diploma in Quality Management:
Year 1 – Foundations of Quality Management
Principles of Quality Management and Assurance
- Explain the principles, history, and scope of quality management.
- Apply assurance models to support business objectives.
- Evaluate the impact of quality systems on organisational performance.
Fundamentals of Organisational Excellence
- Define organisational excellence and performance improvement frameworks.
- Assess organisational strengths and weaknesses using quality models.
- Recommend practices to enhance workplace excellence.
Business Law, Compliance, and Regulatory Frameworks
- Describe the foundations of business law in a quality context.
- Interpret compliance requirements relevant to global industries.
- Apply regulatory knowledge to business scenarios.
Introduction to Operations and Process Management
- Explain the role of operations management in delivering quality.
- Map and analyse core organisational processes.
- Suggest improvements to enhance efficiency and quality outcomes.
Workplace Health, Safety, and Risk Control
- Identify workplace hazards and associated risks.
- Apply health and safety principles to business operations.
- Evaluate the role of safety in overall quality management.
Quality Tools, Techniques, and Measurement Basics
- Demonstrate the use of basic quality tools and measurement systems.
- Apply statistical techniques for quality control.
- Analyse data to support decision-making.
Data Analysis and Research Methods in Quality
- Select appropriate research methods for quality investigations.
- Collect, interpret, and present business data.
- Apply findings to support evidence-based improvements.
Business Communication and Professional Reporting
- Demonstrate professional written and oral communication.
- Produce clear, structured business and quality reports.
- Apply cross-cultural communication in organisational contexts.
Leadership Fundamentals in Quality-Driven Organisations
- Explain leadership theories relevant to quality environments.
- Demonstrate motivational and team leadership techniques.
- Analyse the role of leadership in driving quality improvement.
Information Technology for Quality and Operations
- Apply digital tools to support quality processes.
- Demonstrate effective use of IT for analysis and reporting.
- Evaluate the contribution of IT to operational efficiency.
Problem-Solving and Decision-Making in Business Contexts
- Apply structured problem-solving models to workplace scenarios.
- Analyse decision-making processes in quality-driven settings.
- Develop solutions aligned with organisational objectives.
Corporate Social Responsibility and Ethical Quality Practices
- Explain CSR principles and their link to quality.
- Evaluate the ethical responsibilities of businesses.
- Apply CSR practices to organisational quality improvement.
Year 2 – Applied Quality and Organisational Practices
Total Quality Management (TQM) Principles and Applications
- Explain the core principles of TQM.
- Apply TQM practices to organisational contexts.
- Evaluate the benefits and challenges of TQM adoption.
Lean Management and Six Sigma Methodologies
- Explain Lean and Six Sigma concepts.
- Apply process improvement tools to reduce waste and variation.
- Analyse case studies of Lean Six Sigma implementation.
International Standards and Certification Frameworks (e.g., ISO)
- Describe the structure of international standards.
- Interpret ISO frameworks in relation to organisational needs.
- Apply certification processes in quality management systems.
Advanced Risk Management and Compliance in Quality Systems
- Identify risks affecting quality performance.
- Apply compliance frameworks to mitigate risks.
- Evaluate risk management case studies.
Performance Management and Organisational Measurement
- Explain key performance measurement tools and systems.
- Develop performance indicators aligned with quality goals.
- Evaluate performance data to support decision-making.
Human Resource Management in Quality-Focused Organisations
- Analyse HR’s role in supporting quality culture.
- Apply talent management and training for quality excellence.
- Evaluate HR practices in global quality contexts.
Supply Chain Quality and Vendor Management
- Explain quality challenges in global supply chains.
- Apply vendor selection and monitoring practices.
- Evaluate strategies for maintaining supply chain quality.
Quality Auditing and Continuous Improvement Processes
- Describe the principles of quality auditing.
- Apply audit tools and techniques to organisational contexts.
- Recommend improvements based on audit findings.
Project and Programme Management in Quality Environments
- Explain project management methodologies for quality initiatives.
- Apply risk, cost, and quality management to projects.
- Develop project documentation and delivery strategies.
Strategic Marketing and Quality in Global Markets
- Explain the link between marketing strategies and quality.
- Apply customer satisfaction and loyalty measures.
- Analyse marketing case studies with a quality focus.
Ethics, Governance, and Sustainability in Quality Systems
- Analyse ethical and governance issues in quality management.
- Apply sustainability practices in quality systems.
- Evaluate the long-term impact of governance models.
Innovation and Change Management for Quality Professionals
- Explain innovation frameworks in relation to quality.
- Apply change management techniques to quality initiatives.
- Analyse the role of innovation in continuous improvement.
Year 3 – Advanced Strategic Quality Leadership
Strategic Management for Quality and Business Growth
- Apply strategic models to quality and growth challenges.
- Develop strategic plans for quality improvement.
- Evaluate organisational strategies for sustainable growth.
Advanced Quality Theories, Models, and Practices
- Critically analyse advanced theories in quality management.
- Apply models to contemporary organisational challenges.
- Evaluate new practices in global quality management.
Global Excellence Frameworks (EFQM, Baldrige, etc.)
- Explain global excellence frameworks.
- Apply EFQM, Baldrige, and other models to case studies.
- Compare frameworks for organisational suitability.
Leadership, Change, and Organisational Transformation
- Demonstrate advanced leadership skills for transformation.
- Apply change management models to quality systems.
- Evaluate leadership’s role in organisational growth.
Quality in Digital Transformation and Smart Technologies
- Explain the impact of digital transformation on quality.
- Apply smart technologies to process improvement.
- Analyse digital innovations shaping quality systems.
International Trade, Policy, and Quality Assurance
- Explain the role of trade policies in quality management.
- Analyse international trade regulations and quality requirements.
- Apply quality assurance practices in global trade contexts.
Crisis Management and Business Continuity in Quality Systems
- Identify risks and potential crises affecting quality.
- Apply business continuity planning tools.
- Evaluate crisis management case studies.
Emerging Trends in Global Quality and Sustainability
- Identify trends shaping the future of quality management.
- Analyse the role of sustainability in future frameworks.
- Propose innovative strategies for emerging challenges.
Advanced Research Methods in Quality and Organisational Studies
- Apply advanced qualitative and quantitative research techniques.
- Critically evaluate academic and professional sources.
- Design research aligned with quality management objectives.
Dissertation / Final Research Project in Quality Management
- Conduct independent research on a quality-related issue.
- Apply methodologies to produce a comprehensive study.
- Present findings in a professional and academic format.
Global Business Strategy and Competitive Advantage through Quality
- Analyse competitive advantage models.
- Apply quality-driven strategies to enhance competitiveness.
- Evaluate global competition dynamics in quality contexts.
Future of Quality Management and Industry 4.0 Integration
- Explain Industry 4.0 and its relevance to quality.
- Analyse the role of digitalisation and AI in quality.
- Propose future-oriented strategies for quality professionals.
The ICTQual AB Level 6 International Diploma in Quality Management provides learners with a strong foundation of advanced skills, knowledge, and professional competencies that open diverse career pathways in quality and business management. Upon completion of this diploma, learners will be well-positioned to pursue a wide range of future opportunities, both in terms of professional advancement and continuous personal development.
1. Career Advancement in Quality Management
- Progress into senior quality assurance and control roles, such as Quality Manager, Senior Quality Auditor, or Compliance Lead.
- Take on leadership positions within industries focused on continuous improvement, operational efficiency, and quality excellence.
- Pursue global career opportunities in sectors such as manufacturing, healthcare, construction, IT, finance, logistics, and education where international quality standards are applied.
2. Professional Certifications and Industry Recognition
- Use the diploma as a stepping stone to achieve internationally recognised certifications (e.g., ISO Lead Auditor, Lean Six Sigma Black Belt, EFQM Assessor, IRCA certification).
- Gain credibility for membership in professional bodies such as the Chartered Quality Institute (CQI), American Society for Quality (ASQ), or Institute of Leadership & Management (ILM).
- Enhance employability with a professional qualification that aligns with global quality frameworks and compliance standards.
3. Specialisation in Emerging Fields
- Advance into specialised areas of quality such as supply chain quality management, sustainability and CSR, digital quality assurance, Industry 4.0 integration, and risk management.
- Explore careers in sustainability and corporate governance, focusing on ethical practices and long-term business performance.
- Move into digital transformation projects, applying smart technologies, AI, and automation to enhance quality and operational systems.
4. Leadership and Strategic Opportunities
- Progress to roles such as Head of Quality, Quality Director, or Business Excellence Consultant, where strategic leadership is required.
- Contribute to shaping organisational quality policies and global excellence strategies.
- Take part in international consultancy projects, guiding businesses towards certification, compliance, and operational excellence.
5. Continuous Professional Development (CPD)
- Engage in lifelong learning by attending advanced workshops, seminars, and industry conferences to stay updated on global quality trends.
- Build a professional portfolio that reflects expertise in both operational and strategic aspects of quality management.
- Continue to enhance knowledge in governance, sustainability, risk, and innovation frameworks to remain competitive in global markets.
To deliver the ICTQual AB Level 6 International Diploma in Quality Management, centres must meet the following standards to ensure consistent quality, learner support, and compliance with international awarding expectations:
1. Approval and Accreditation
- The centre must be formally approved as an ICTQual AB Recognised Centre.
- All delivery and assessment practices must align with ICTQual AB quality assurance guidelines.
2. Qualified Teaching and Assessment Staff
- Trainers, lecturers, and assessors must hold a minimum of a Level 7 qualification (or equivalent) in Quality Management, Business Management, or a closely related discipline.
- Staff must have practical industry experience in quality assurance, process improvement, or compliance frameworks.
- Assessors should possess recognised assessor or verifier qualifications and demonstrate ongoing CPD (Continuous Professional Development).
3. Learning Resources and Facilities
- Centres must provide access to up-to-date learning resources, including textbooks, digital platforms, case studies, and industry publications.
- Suitable learning environments (classrooms, virtual platforms, or blended learning tools) must be available for effective teaching and learner engagement.
- Learners should have access to IT facilities, research tools, and statistical/quality management software for applied learning.
4. Assessment and Quality Assurance
- Centres must implement robust internal quality assurance systems, including internal verification of learner work.
- Assessments must be valid, reliable, and mapped to the learning outcomes and assessment criteria set by ICTQual AB.
- Learners’ work must be stored securely, with transparent policies for submission, marking, and feedback.
5. Learner Support and Guidance
- Provide academic support services, including research guidance, assignment support, and study skills development.
- Offer pastoral care and career guidance, supporting learners with professional development and progression opportunities.
- Ensure learners have access to grievance and appeals procedures in line with awarding body regulations.
6. Administrative and Compliance Requirements
- Maintain accurate learner records, assessment evidence, and certification data for audit and verification.
- Adhere to health, safety, and safeguarding policies, ensuring a safe and inclusive learning environment.
- Comply with equal opportunities and diversity standards, ensuring fair access to the qualification for all learners.
7. Continuous Improvement
- Centres must commit to ongoing review and improvement of delivery, assessment, and learner experience.
- Engage with ICTQual AB monitoring visits, audits, and reporting requirements.
- Actively collect and act on learner and staff feedback to improve course delivery.
Route for Candidates with No Experience
This route is ideal for learners who are new to the Quality Management and do not have prior work experience. The process is as follows:
- Admission: Enrolment takes place through an ICTQual AB Approved Training Centre.Learners are required to meet the entry requirements (minimum age, academic qualifications, and language proficiency).
- Training: Learners complete a structured three-year programme (360 credits) covering core, applied, and advanced quality management study units.
- Assessment: Assessment is based on assignments, projects, case studies, presentations, and research activities.Each assessment measures the learner’s ability to apply knowledge, skills, and understanding to real-world quality management contexts.
- Certification: Upon successful completion of all units and assessments, learners are awarded the ICTQual AB Level 6 International Diploma in Quality Management.
Route for Experienced and Competent Candidates
For candidates who already have relevant work experience in the Quality Management, the following route is available:
- Eligibility: Candidates must demonstrate a minimum of 5–6 years of verified professional experience in quality management, operations, or related fields.
- Assessment of Competence: Instead of completing the full training, candidates undergo a skills and knowledge mapping exercise.The Approved Training Centre assesses whether existing competencies align with the qualification requirements.
- Evidence Submission: Candidates submit a portfolio of evidence including job descriptions, project reports, audit records, compliance reports, or other documents proving their competence.
- Knowledge and Understanding: If gaps are identified in the candidate’s knowledge or skills, the centre provides bridging training or focused study units.
- Certification: Once competence is successfully verified, candidates are awarded the ICTQual AB Level 6 International Diploma in Quality Management.
Both routes ensure that learners — whether new to the field or already experienced professionals — can achieve this diploma and enhance their career prospects in quality management, process improvement, and organisational excellence.