ICTQual AB Level 3 International Diploma in Human Resource Management (HRM)

The ICTQual AB Level 3 International Diploma in Human Resource Management (HRM) is a comprehensive programme tailored for learners who wish to build strong foundations in managing people, workplace relations, and organisational development. Designed over a 6-month period and carrying 60 credits, this internationally recognised diploma develops both theoretical knowledge and practical skills that are highly valued in today’s competitive HR industry.

For freshers, this course provides an excellent entry point into the world of HR by covering essential areas such as recruitment, employee engagement, payroll basics, workplace ethics, and performance evaluation. For professionals already working in HR or related administrative fields, it enhances existing expertise, strengthens problem-solving skills, and updates learners with modern HR practices aligned with international standards.

Throughout the programme, learners gain applied skills through case studies, scenario-based projects, and role-play activities that reflect real workplace challenges. They will learn how to handle employee relations, manage conflict, support staff development, and implement HR strategies that drive organisational success. This ensures learners graduate with the confidence to apply their knowledge directly in professional HR environments.

The diploma opens diverse career pathways, preparing learners for roles such as HR Assistant, Recruitment Coordinator, Training and Development Officer, or Employee Relations Specialist. It also serves as a stepping stone for higher-level HR and management qualifications, offering progression routes that support long-term career growth.

With its focus on practical learning, professional standards, and global relevance, the ICTQual AB Level 3 International Diploma in Human Resource Management empowers learners with the skills, recognition, and career flexibility required to succeed in HR across corporate, non-profit, and international sectors.

Course overview

Level 3 International Diploma in Human Resource Management (HRM)

To enrol in ICTQual AB Level 3 International Diploma in Human Resource Management (HRM) learner must meet the following entry requirements:

  • Age Requirement: Learners must be at least 18 years old at the time of registration.
  • Educational Background:Learners are required to have completed secondary education or an equivalent international qualification. This academic foundation helps learners understand the theoretical and applied aspects of human resources, business processes, and organisational practices covered in the programme.
  • Professional Experience:Learners are required to have at least three years of relevant experience in administrative functions, people management, or workplace operations. This experience supports the learning process by allowing learners to apply HRM theories to real-world scenarios and build upon their existing workplace knowledge.
  • English Proficiency:Since the course is delivered in English, learners must demonstrate a good level of English reading, writing, and speaking ability. This proficiency ensures they can fully participate in coursework, assignments, and professional discussions throughout the diploma.
  • Additional Requirement:All learners are expected to show motivation, commitment, and an interest in pursuing a professional career in Human Resource Management. Centres may require learners to submit supporting documents such as references, proof of experience, or undergo an admission interview to confirm suitability for the programme.

This qualification, the ICTQual AB Level 3 International Diploma in Human Resource Management (HRM), consists of 6 mandatory units.

Foundation and Core Knowledge

  1. Introduction to Human Resource Management
  2. Organisational Behaviour and Workplace Dynamics
  3. Recruitment, Selection, and Talent Acquisition
  4. Employee Relations and Conflict Resolution
  5. Training, Learning, and Development Practices
  6. Performance Management and Workplace Evaluation

Learning Outcomes for the ICTQual AB Level 3 International Diploma in Human Resource Management (HRM):

Foundation and Core Knowledge

Introduction to Human Resource Management

  • Understand the fundamental principles, scope, and functions of HRM in organisational contexts.
  • Explore the role of HR professionals in supporting organisational growth and success.
  • Recognise the importance of HR planning, policies, and compliance with workplace laws.
  • Develop knowledge of HR structures, responsibilities, and workforce management approaches.
  • Gain awareness of the link between HRM and overall business performance.

Organisational Behaviour and Workplace Dynamics

  • Analyse how individual and group behaviour impacts workplace productivity.
  • Understand motivation theories and their practical applications in employee engagement.
  • Explore leadership styles and their influence on workplace culture and team effectiveness.
  • Evaluate the role of communication, trust, and collaboration in organisational success.
  • Apply knowledge of workplace dynamics to improve team cohesion and performance.

Recruitment, Selection, and Talent Acquisition

  • Understand recruitment planning and the strategic importance of talent acquisition.
  • Learn methods of advertising, sourcing, and attracting qualified candidates.
  • Explore selection processes including interviews, testing, and assessment centres.
  • Develop knowledge of fairness, equality, and diversity in hiring practices.
  • Apply HR tools to ensure effective placement and retention of employees.

Employee Relations and Conflict Resolution

  • Understand the principles of effective employee relations in the workplace.
  • Explore approaches to building trust, communication, and positive employee engagement.
  • Analyse causes of workplace conflict and strategies for prevention.
  • Learn practical methods for mediation, negotiation, and conflict resolution.
  • Develop awareness of employment law and its application to employee relations.

Training, Learning, and Development Practices

  • Recognise the importance of continuous learning and employee development.
  • Understand different training methods and how to match them with organisational needs.
  • Explore approaches to designing, delivering, and evaluating training programmes.
  • Develop awareness of career development and succession planning strategies.
  • Apply HR development practices to support both employee growth and business success.

Performance Management and Workplace Evaluation

  • Understand the role of performance management in achieving organisational goals.
  • Explore methods of monitoring, reviewing, and appraising employee performance.
  • Learn how to set clear objectives, KPIs, and performance indicators.
  • Evaluate the importance of feedback, coaching, and employee recognition.
  • Apply workplace evaluation tools to promote accountability and continuous improvement.

The ICTQual AB Level 3 International Diploma in Human Resource Management (HRM) equips learners with the skills, knowledge, and confidence needed to move forward in their careers and studies. This qualification not only prepares learners for entry-level HR positions but also provides clear routes for further professional and personal development. Learners can explore opportunities in higher-level learning, professional certifications, or practical HR career growth both locally and internationally.

Progression to Higher-Level Diplomas

  • Enrol in advanced diplomas in HRM for deeper understanding of strategic HR practices.
  • Access qualifications focusing on leadership, organisational design, and change management.
  • Opportunity to develop advanced analytical and managerial HR skills.
  • Build stronger expertise in areas such as employee law, global HRM, and workforce planning.
  • Gain qualifications that prepare learners for HR specialist or managerial positions.
  • Develop readiness for international HR challenges through structured higher-level training.
  • Improve career competitiveness with advanced, industry-recognised HR knowledge.

Career Development in Human Resource Roles

  • Begin working as an HR Assistant or Recruitment Support Officer.
  • Progress into roles such as Training Coordinator, Employee Relations Officer, or HR Generalist.
  • Acquire real-world exposure in HR departments across multiple industries.
  • Gain experience in handling workplace documentation and HR compliance records.
  • Build professional confidence by managing day-to-day HR functions.
  • Apply HR knowledge to contribute directly to organisational operations.
  • Develop a professional profile that supports gradual career progression.

Specialisation in HR Functions

  • Focus on recruitment and talent acquisition, including interview and assessment processes.
  • Specialise in workforce development, training delivery, and employee growth planning.
  • Gain expertise in performance appraisal systems and workplace evaluation.
  • Explore employee relations and conflict resolution strategies as a dedicated career pathway.
  • Develop knowledge in compensation, benefits, and payroll administration.
  • Strengthen expertise in HR compliance and workplace law.
  • Build a niche career in organisational development and culture management.

Professional Certification Pathways

  • Pursue internationally recognised HR certifications to boost employability.
  • Complete professional courses in leadership, organisational psychology, or business ethics.
  • Enhance global career readiness by achieving additional HR-related qualifications.
  • Strengthen credibility with certifications valued by international employers.
  • Gain opportunities to demonstrate commitment to lifelong HR learning.
  • Improve access to higher-paying HR positions with added credentials.
  • Expand personal networks by joining professional HR associations worldwide.

International Career Opportunities

  • Work in multinational corporations with global HR operations.
  • Secure HR roles in NGOs, humanitarian organisations, and international projects.
  • Apply skills across industries such as healthcare, finance, education, and technology.
  • Access opportunities for HR consultancy in diverse cultural environments.
  • Develop global awareness of HR practices and employee relations.
  • Gain transferable skills recognised by employers worldwide.
  • Build adaptability to work within multicultural and international teams.

Pathway to Managerial Growth

  • Progress from entry-level HR roles to supervisory and team leader positions.
  • Develop leadership skills to manage small HR teams effectively.
  • Contribute to long-term HR strategy development and policy creation.
  • Take responsibility for employee engagement and organisational performance.
  • Improve decision-making abilities in HR planning and execution.
  • Build the expertise to handle HR projects and workplace change initiatives.
  • Establish a foundation for career growth into HR managerial or senior officer roles.

Continuous Professional Development (CPD)

  • Engage in ongoing workshops to refine HR knowledge and practices.
  • Attend short courses in employment law, workplace ethics, and diversity management.
  • Keep up to date with the latest HR technologies and digital tools.
  • Strengthen leadership and coaching abilities through professional training.
  • Participate in HR seminars and networking events for continuous learning.
  • Develop a habit of lifelong professional improvement for career resilience.
  • Maintain a competitive edge in the rapidly evolving HR industry.

Delivering the ICTQual AB Level 3 International Diploma in Human Resource Management (HRM) requires centres to maintain high-quality facilities, professional staff, and learner-focused resources. Approved centres must provide an environment that supports academic excellence, practical training, and professional development. Below are the detailed requirements for centres offering this programme.

Qualified Academic and Training Staff

  • Centres must employ trainers and assessors with professional expertise in HRM.
  • Staff should hold recognised teaching or training qualifications.
  • Trainers must have at least three years of relevant HRM or business management experience.
  • Continuous professional development (CPD) should be undertaken by staff to remain updated.
  • Faculty members must demonstrate knowledge of international HR practices.
  • Assessors should be skilled in evaluating both theoretical and practical HR competencies.
  • Staff must be able to provide academic support and career guidance to learners.

Learning Facilities and Environment

  • Centres must provide a safe, inclusive, and supportive learning environment.
  • Classrooms should be equipped with modern teaching aids such as projectors and audio-visual tools.
  • Access to digital learning platforms and online resources must be available.
  • Practical workshops or simulations should be offered for HR-related case studies.
  • Facilities should encourage interaction, group work, and professional discussions.
  • Study areas and IT resources must be sufficient for learners to complete coursework.
  • The environment should foster collaboration and critical thinking.

Learning Resources and Materials

  • Centres must provide learners with updated study guides and course materials.
  • Access to HRM textbooks, case studies, and industry journals should be ensured.
  • Digital resources such as e-learning tools and HR software demonstrations should be integrated.
  • Centres should offer templates, forms, and examples of HR policies and procedures.
  • Reading lists should include both local and international HR practices.
  • Resource libraries must support both independent and guided learning.
  • Materials should reflect the latest trends and challenges in global HRM.

Assessment and Quality Assurance

  • Centres must conduct fair and transparent assessment processes.
  • A variety of assessments such as assignments, projects, and case studies should be used.
  • Internal verification must be applied to ensure consistency in grading.
  • Assessment records must be properly maintained for accountability.
  • Feedback should be constructive and provided in a timely manner to learners.
  • Learners must be supported in portfolio development for competence demonstration.
  • Quality assurance reviews should be conducted regularly for compliance.

Learner Support Services

  • Centres must provide academic counselling and personal support to learners.
  • Clear guidance on assignments, deadlines, and expectations should be given.
  • Support should include career advice and job placement guidance.
  • Mentorship programmes should be offered to enhance learner development.
  • Centres must ensure equality, diversity, and inclusion for all learners.
  • Learners with special requirements should be supported through reasonable adjustments.
  • Communication channels should be accessible for learner queries and feedback.

Administrative and Operational Systems

  1. Centres must maintain transparent admission and enrolment processes.
  2. Records of learner attendance, progress, and achievements must be kept.
  3. Centres should have clear policies for complaints, appeals, and grievances.
  4. Data protection and confidentiality must be maintained for learner information.
  5. Administrative staff must support trainers and learners efficiently.
  6. Regular communication between learners and the centre should be ensured.
  7. Operational policies should align with international educational standards.

By meeting these requirements, centres create a structured and supportive framework that ensures learners gain the maximum benefit from the programme. Well-prepared centres not only guarantee academic excellence but also contribute to the personal growth, professional development, and employability of learners, ensuring that the diploma maintains its global relevance and credibility.

Route for Candidates with No Experience

This pathway is designed for learners who are new to human resource management, organisational practices, or workplace administration and do not have prior professional experience in the field.

  • Admission: Learners enrol at an ICTQual AB approved centre to begin the 6-month, 60-credit programme.
  • Training:The programme is delivered across six structured study units: Introduction to Human Resource Management, Organisational Behaviour and Workplace Dynamics, Recruitment, Selection, and Talent Acquisition, Employee Relations and Conflict Resolution, Training, Learning, and Development Practices, and Performance Management and Workplace Evaluation. Learners engage in lectures, workshops, group discussions, simulations, scenario-based projects, and research activities, gaining applied knowledge, interpersonal skills, and practical competence essential for HR roles.
  • Assessment:Learners are evaluated through assignments, project reports, case study analysis, reflective essays, oral presentations, and portfolio development. Continuous feedback ensures learners build decision-making, communication, leadership, and problem-solving skills directly applicable to HR, corporate, and organisational settings.
  • Certification: On successful completion, learners are awarded the ICTQual AB Level 3 International Diploma in Human Resource Management (HRM). Graduates are prepared for entry-level roles such as HR Assistant, Recruitment Coordinator, Training Support Officer, Employee Relations Assistant, or Administrative Support Officer in both private and public organisations.

Route for Experienced and Competent Candidates

This pathway is intended for learners who already have professional experience in human resource management, administration, or related fields.

  • Eligibility:Learners must provide evidence of at least three years of verified professional experience in areas such as recruitment, employee relations, performance management, training, or workplace administration. Evidence may include employer references, HR reports, training documentation, or verified workplace achievements aligned with the diploma’s learning outcomes.
  • Assessment of Competence:Experienced learners not required to complete the full programme. Competence is assessed through structured interviews, professional discussions, evidence-based assessments, and portfolio reviews mapped against the diploma’s learning outcomes.
  • Evidence Submission:Learners submit a portfolio demonstrating their professional expertise, including HR records, policy documents, training evaluations, recruitment reports, or evidence of practical achievements. Centres may conduct additional verification to ensure authenticity.
  • Knowledge and Understanding:Where minor gaps are identified, learners may complete bridging workshops, targeted modules, or short study sessions to ensure full coverage of the programme’s learning outcomes.
  • Certification:Learners who successfully demonstrate competence are awarded the ICTQual AB Level 3 International Diploma in Human Resource Management (HRM). This validates their professional skills, applied knowledge, and achievements in line with international HRM standards.

This dual-route structure ensures that the diploma is accessible to both newcomers and experienced professionals. It provides a globally recognised qualification that enhances career opportunities, strengthens professional credibility, and equips learners with the expertise needed to succeed in human resource management, training, recruitment, and organisational development across local and international contexts.

FAQs

The ICTQual AB Level 3 International Diploma in Human Resource Management (HRM) is a 6-month, 60-credit programme designed to build essential knowledge and practical skills in HR. The course covers key areas such as recruitment, employee relations, organisational behaviour, performance management, and training practices. It equips learners with the ability to manage people effectively, resolve workplace issues, and support organisational success across international business environments.

This diploma is suitable for learners who want to start or advance their careers in human resource management. It is ideal for school leavers, young professionals, or individuals looking to shift into HR-related roles without prior experience. The course is also suitable for experienced professionals in administration or business who want to formalise their skills and gain an internationally recognised qualification in HRM.

Completing this diploma offers multiple professional and career benefits, including:

  • Gaining internationally relevant knowledge of HR principles and workplace practices
  • Developing critical skills in recruitment, training, employee relations, and performance evaluation
  • Building communication, leadership, and conflict-resolution abilities valued in HR roles
  • Enhancing employability for positions such as HR Assistant, Recruitment Officer, or Training Coordinator
  • Providing a strong foundation for further professional qualifications and career growth in HRM and business management

ICTQual AB Level 3 International Diploma in Human Resource Management (HRM) course is offered in various formats, including online, in-person, or a combination of both. Participants can choose the format that best fits their schedule and learning preferences. But final decision is made by ATC.

Yes, ICTQual AB Level 3 International Diploma in Human Resource Management (HRM) of 6 mandatory assessments. These assessments are designed to evaluate participants’ comprehension of course material and their capacity to apply concepts in practical situations. It is mandatory to pass all assessments to achieve this qualification.