ICTQual Level 3 Diploma in National Pool Management Qualification (NPMQ)

ICTQual AB Level 3 Diploma in National Pool Management Qualification (NPMQ) is a professional certification designed for individuals aiming to take on leadership and operational management roles within aquatic facilities. This qualification equips learners with the essential knowledge and practical skills to oversee the safe, efficient, and compliant running of swimming pools, leisure centres, and aquatic operations.

Through this comprehensive programme, you will gain expertise in pool water quality management, plant room operations, health and safety compliance, emergency planning, staff supervision, and customer service excellence. The course also covers vital leadership and communication strategies to ensure smooth daily operations and positive visitor experiences.

Whether you are an experienced lifeguard, a pool plant operator, or a leisure facility team leader, the NPMQ Diploma provides a recognised pathway to advance your career in the leisure and aquatic sector.

By achieving this qualification, you will be well-prepared to take on positions such as Pool Manager, Aquatic Operations Supervisor, or Leisure Centre Manager. You can also progress to higher-level training, including advanced management and education-focused awards.

Course Overview

Level 3 Diploma in National Pool Management Qualification (NPMQ)

To enrol in ICTQual AB Level 3 Diploma in National Pool Management Qualification (NPMQ), learner must meet the following entry requirements:

  • Age Requirement: Learners must be at least 18 years old to participate in this qualification.
  • Educational Background: A good standard of literacy and numeracy is recommended (equivalent to Level 2 or above).
  • English Language Proficiency: Non-native English speakers should have a good command of written and spoken English to complete assessments and practical tasks.
  • Experience: Preferably have prior experience in aquatic operations, lifeguarding, or leisure facility management.
  • Physical Fitness: Must be physically capable of carrying out operational poolside duties and emergency procedures.

This qualification, the ICTQual AB Level 3 Diploma in National Pool Management Qualification (NPMQ), consists of 6 mandatory units.

  1. Principles of Pool Management and Safety Compliance
  2. Pool Water Quality, Treatment, and Plant Room Operations
  3. Health and Safety Legislation for Aquatic Facilities
  4. Emergency Planning and Incident Response in Pool Environments
  5. Leadership, Staffing, and Operational Team Management
  6. Customer Service Excellence and Facility User Experience

Learning Outcomes for the Study Units:

1. Principles of Pool Management and Safety Compliance

  • Understand the core responsibilities of a pool manager in maintaining operational efficiency and safety.
  • Apply best practices for risk assessment, hazard identification, and control measures in pool environments.
  • Interpret and implement safety regulations and industry standards for aquatic facilities.

2. Pool Water Quality, Treatment, and Plant Room Operations

  • Monitor and maintain optimal pool water quality, including chemical balance and filtration.
  • Operate and manage plant room equipment in compliance with manufacturer guidelines and safety standards.
  • Identify and resolve common water treatment and filtration issues.

3. Health and Safety Legislation for Aquatic Facilities

  • Demonstrate knowledge of relevant health and safety laws, policies, and codes of practice.
  • Implement procedures to ensure legal compliance in all pool operations.
  • Conduct safety audits and maintain accurate records for regulatory purposes.

4. Emergency Planning and Incident Response in Pool Environments

  • Develop and implement emergency action plans for various pool-related incidents.
  • Coordinate incident responses effectively to ensure public safety.
  • Evaluate and improve emergency protocols based on post-incident reviews.

5. Leadership, Staffing, and Operational Team Management

  • Lead and motivate staff to deliver high standards of pool operations and customer care.
  • Organise staffing schedules and allocate resources effectively.
  • Foster a positive workplace culture that promotes teamwork and continuous improvement.

6. Customer Service Excellence and Facility User Experience

  • Apply effective communication skills to enhance customer satisfaction.
  • Handle customer queries, feedback, and complaints professionally.
  • Create and maintain an inclusive and welcoming environment for all facility users.

Upon successful completion of the ICTQual AB Level 3 Diploma in National Pool Management Qualification (NPMQ), learners can progress to a range of advanced roles and qualifications within the leisure, hospitality, and aquatic management sectors. This qualification serves as a strong foundation for supervisory and managerial positions in swimming pools, leisure centres, and aquatic facilities.

Possible progression routes include:

  • Advanced Management Qualifications such as Level 4 Diploma in Leisure Management or Level 5 Diploma in Operational Management.
  • Specialised certifications in Health and Safety Management, Facilities Management, or Environmental Sustainability for Leisure Centres.
  • Senior roles such as Aquatic Operations Manager, Leisure Centre Manager, or Regional Pool Operations Supervisor.
  • Opportunities to deliver training or assess others through qualifications like the Level 3 Award in Education and Training (AET).

With the knowledge and skills gained from this diploma, learners will be well-equipped to ensure operational excellence, uphold safety standards, and provide exceptional customer experiences in aquatic environments.

FAQs

This diploma is ideal for pool managers, leisure facility supervisors, aquatic coordinators, and senior lifeguards aspiring to move into management roles. It is also suitable for professionals working in schools, hotels, leisure centers, and community swimming programs. Learners who want to strengthen their leadership, operational, and compliance skills in aquatic facility management will benefit most.

Graduates can work as pool managers, aquatic facility supervisors, leisure center coordinators, or operations managers. The qualification strengthens employability in schools, hotels, leisure centers, and community aquatic programs. With experience, learners can progress into senior management roles, consultancy positions, or industry training and assessment.

ICTQual AB Level 3 Diploma in National Pool Management Qualification (NPMQ) is 30 Credits training program. As this Training program have mandatory assessment which will be conducted through Approved Training Centers.

ICTQual AB allows to offer Level 3 Diploma in National Pool Management Qualification (NPMQ) in various formats, including online, in-person, or a combination of both. Participants can choose the format that best fits their schedule and learning preferences. But final decision is made by ATC.

Yes, ICTQual AB Level 3 Diploma in National Pool Management Qualification (NPMQ) consists of 6 mandatory assessments . These assessments are designed to evaluate participants’ comprehension of course material and their capacity to apply concepts in practical situations.