ICTQual AB Level 3 Diploma in Digital & IT-IT Solutions Technician

The ICTQual AB Level 3 Diploma in Digital & IT – IT Solutions Technician is expertly designed to empower learners with practical skills and theoretical knowledge essential for delivering comprehensive IT solutions in today’s technology-driven world. This qualification offers a robust foundation in IT infrastructure, systems analysis, software integration, and technical support—preparing individuals for dynamic roles in technical operations, digital services, and client-focused environments.

Learners progress through a curriculum that emphasises real-world applications, covering topics such as system installation, troubleshooting, platform configuration, and multi-channel user support. The qualification is tailored to meet industry standards and demands, ensuring that successful candidates are well-positioned to contribute effectively to IT teams and drive innovative digital solutions.

Ideal for school leavers, career-switchers, and current IT professionals seeking formal recognition, this Level 3 diploma facilitates entry into roles such as IT Solutions Technician, Systems Support Analyst, or Technical Support Engineer. It also provides a springboard into higher qualifications like Level 4 Diplomas, apprenticeships, or specialised certifications in areas such as systems administration and infrastructure design.

Course overview

Level 3 Diploma in Digital & IT-IT Solutions Technician

To enrol in ICTQual AB Level 3 Diploma in Digital & IT-IT Solutions Technician, learner must meet the following entry requirements:

  • Age Requirement: Learners should typically be 18 years of age or older at the time of enrollment.
  • Educational Background: A Level 2 qualification in a relevant subject (such as IT, Computing, or Digital Skills) is preferred. However, learners with no formal qualifications may be considered based on work experience or a strong interest in IT.
  • Digital Literacy: Learners should demonstrate basic IT skills, including the ability to use word processing tools, manage files, browse the internet, and use standard software applications.
  • English Language Proficiency: A good level of spoken and written English is essential, as the course is delivered and assessed in English.

This qualification, the ICTQual AB Level 3 Diploma in Digital & IT-IT Solutions Technician, consists of 6 mandatory units.

  1. Understanding IT Systems and Infrastructure
  2. Installing and Configuring Hardware and Software
  3. Supporting IT Operations and End-User Needs
  4. Identifying and Resolving Technical Issues
  5. IT Security and Data Protection Practices
  6. Developing and Implementing IT Solutions

Learning Outcomes for the Study Units:

1. Understanding IT Systems and Infrastructure

  • Identify the components and functions of IT systems, networks, and infrastructure.
  • Understand how operating systems, servers, and cloud services support business operations.
  • Explain how data flows through IT systems and networks.
  • Recognise the role of infrastructure in system performance and availability.

2. Installing and Configuring Hardware and Software

  • Install and set up hardware devices including desktops, laptops, and peripherals.
  • Configure software applications and operating systems according to user requirements.
  • Apply best practices in system setup, licensing, and documentation.
  • Test installations to ensure systems are fully operational.

3. Supporting IT Operations and End-User Needs

  • Provide effective technical support to end-users across various platforms.
  • Communicate IT solutions clearly to non-technical users.
  • Monitor system performance and user feedback to improve service delivery.
  • Follow helpdesk protocols and user support procedures.

4. Identifying and Resolving Technical Issues

  • Use diagnostic tools and methods to identify hardware and software faults.
  • Apply structured troubleshooting techniques to resolve issues.
  • Escalate complex problems in accordance with organisational policies.
  • Record and report incidents and solutions accurately.

5. IT Security and Data Protection Practices

  • Understand common cyber threats and security vulnerabilities.
  • Apply security protocols to protect systems and user data.
  • Comply with legal and organisational requirements for data protection.
  • Promote awareness of safe IT usage among end-users.

6. Developing and Implementing IT Solutions

  • Analyse user or business needs to propose appropriate IT solutions.
  • Plan, develop, and implement system improvements or new tools.
  • Evaluate the effectiveness of IT solutions through testing and user feedback.
  • Document the development process and present outcomes clearly.

The ICTQual AB Level 3 Diploma in Digital & IT – IT Solutions Technician provides learners with valuable technical knowledge and practical skills that open up multiple pathways for further study and career advancement.

Academic Progression Opportunities

Learners who complete this diploma can move on to:

  • Level 4 IT and Digital Technology Diplomas
  • Higher Apprenticeships in Network Engineering, IT Project Management, or Systems Development
  • Industry-recognised certifications such as CompTIA, Microsoft, or Cisco

Career Pathways

This qualification prepares learners for a variety of entry-level and junior IT roles, including:

  • IT Solutions Technician
  • Technical Support Engineer
  • Systems Support Assistant
  • Desktop Support Technician
  • IT Helpdesk Analyst
  • Infrastructure Support Technician

These roles exist in a wide range of industries including healthcare, education, finance, retail, and managed IT services.

Long-Term Benefits

  • Increased employability and job-readiness in IT and technical support roles
  • Opportunities to specialise in infrastructure, cloud computing, cyber security, or DevOps
  • Pathways to higher-level qualifications and leadership roles within IT departments
  • Recognition as a qualified technician with real-world practical experience

FAQs

The diploma is aimed at school leavers, career starters, and junior IT staff who want to build a career in IT support and solutions. It is also suitable for individuals with basic computing knowledge who wish to strengthen their technical and problem‑solving skills. Learners should have an interest in technology, logical thinking, and customer service, as these are essential traits for success in IT solutions roles.

Learners develop skills in hardware configuration, software installation, troubleshooting, and IT support services. The course also introduces networking basics, system security, and effective communication with users. By the end, learners can provide technical support, solve IT problems, and understand how IT systems support business operations. These skills provide a strong foundation for progression into advanced IT qualifications or technician roles.

ICTQual AB Level 3 Diploma in Digital & IT-IT Solutions Technician is 30 Credits training program. As this Training program have mandatory assessment which will be conducted through Approved Training Centers.

ICTQual AB allows to offer Level 3 Diploma in Digital & IT-IT Solutions Technician in various formats, including online, in-person, or a combination of both. Participants can choose the format that best fits their schedule and learning preferences. But final decision is made by ATC.

Yes, ICTQual AB Level 3 Diploma in Digital & IT-IT Solutions Technician consist of 6 mandatory assessments . These assessments are designed to evaluate participants’ comprehension of course material and their capacity to apply concepts in practical situations. It is mandatory to pass assessments with a minimum score of 75%