ICTQual AB Level 3 Certificate in Quality Control Hospitality

Qualification Specification File

The ICTQual AB Level 3 Certificate in Quality Control Hospitality is a globally relevant qualification designed to equip learners with the essential knowledge and practical skills required to ensure quality standards within the hospitality industry. This qualification is ideal for individuals working in, or aspiring to work in, roles where they are responsible for maintaining and monitoring quality assurance processes in hotels, restaurants, resorts, and other hospitality settings.

Through this programme, learners will develop a solid understanding of quality control principles, hygiene and safety standards, customer satisfaction strategies, and effective inspection and evaluation techniques. The qualification supports career progression by providing learners with the tools to contribute to continuous improvement, operational efficiency, and service excellence within their organisations.

Recognised for its industry relevance and practical application, the Level 3 Certificate serves as a stepping stone for further professional development in hospitality management, quality assurance, and customer service leadership.

Course overview

 Level 3 Certificate in Quality Control Hospitality

To enrol in ICTQual AB Level 3 Certificate in Quality Control Hospitality, applicants must meet the following entry requirements:

  • Age Requirement: Learners must be 16 years of age or older at the time of enrolment.
  • Educational Background: A minimum of a Level 2 qualification (or equivalent) in a related field such as hospitality, tourism, food safety, or general education is recommended.
  • Work Experience: learners with relevant work experience in the hospitality industry may also be considered.
  • English Proficiency: Applicants must have a good command of the English language to understand course materials and complete assessments.
  • Basic IT Skills: Familiarity with basic computer applications for documentation and reporting purposes is recommended.

This qualification, the ICTQual AB Level 3 Certificate in Quality Control Hospitality, consists of 3 mandatory units.

  1. Introduction to Quality Control in Hospitality
  2. Hospitality Hygiene and Sanitation Standards
  3. Basic Inspection and Reporting Techniques

Learning Outcomes for the Study Units:

Unit 1: Introduction to Quality Control in Hospitality

Learning Outcomes:

  • Understand basic principles and definitions of quality control.
  • Identify the importance of quality assurance in hospitality services.
  • Recognize key areas of quality monitoring (food service, housekeeping, front desk).
  • Learn about customer expectations and satisfaction indicators.

Unit 2: Hospitality Hygiene and Sanitation Standards

Learning Outcomes:

  • Define hygiene and sanitation principles.
  • Identify critical hygiene control points in hospitality environments.
  • Apply standard sanitation procedures in housekeeping and food handling.
  • Comply with personal hygiene protocols for hospitality staff.

Unit 3: Basic Inspection and Reporting Techniques

Learning Outcomes:

  • Understand basic inspection processes for hospitality services.
  • Learn to use checklists and quality evaluation tools.
  • Report and record non-conformities accurately.
  • Suggest basic corrective measures in response to quality lapses.

The ICTQual AB Level 3 Certificate in Quality Control Hospitality provides a strong foundation for individuals seeking to advance their careers in the hospitality and service industry. Upon successful completion of this qualification, learners can pursue several progression opportunities, including:

  1. Academic Progression:
    • Progress to higher-level qualifications such as the:
      • ICTQual AB Level 4 Diploma in Hospitality Management
      • Level 4 Certificate/Diploma in Quality Assurance or Quality Management
      • Specialised courses in Food Safety, Customer Service, or Operational Management
  2. Career Advancement:
    • Apply for or advance into supervisory or junior managerial roles such as:
      • Quality Control Supervisor
      • Hospitality Floor Manager
      • Guest Service Coordinator
      • Food and Beverage Quality Inspector
      • Housekeeping Quality Auditor
  3. Specialisation and Professional Development:
    • Undertake short professional courses or certifications in:
      • Health and Safety in Hospitality
      • ISO Standards (e.g., ISO 9001 – Quality Management Systems)
      • Customer Experience Management
      • Hospitality Audit and Compliance
  4. Entrepreneurial Opportunities:
    • Use the knowledge gained to start or improve quality standards in personal hospitality ventures such as:
      • Boutique hotels
      • Catering services
      • Guest houses or travel accommodation businesses

This qualification serves as a solid platform for both academic growth and practical career development, empowering learners to play a key role in maintaining and enhancing quality within the dynamic hospitality sector.

FAQs

This course is ideal for:

  • Entry-level hospitality workers
  • Supervisors or team leaders in hotels, restaurants, or resorts
  • Individuals interested in quality assurance roles
  • Anyone looking to develop a career in the hospitality industry

Graduates can pursue roles such as:

  • Quality Control Assistant/Supervisor
  • Front Office or Housekeeping Auditor
  • Guest Service Quality Coordinator
  • Food and Beverage Inspector

ICTQual AB Level 3 Certificate in Quality Control Hospitality is 10 Credits training program. As this Training program have mandatory assessment which will be conducted through Approved Training Centers.

ICTQual AB allows to offer Level 3 Certificate in Quality Control Hospitality in various formats, including online, in-person, or a combination of both. Participants can choose the format that best fits their schedule and learning preferences. But final decision is made by ATC.

Yes, ICTQual AB Level 3 Certificate in Quality Control Hospitality consist of 3 mandatory assessments . These assessments are designed to evaluate participants’ comprehension of course material and their capacity to apply concepts in practical situations. It is mandatory to pass assessments with a minimum score of 75%