ICTQual AB Level 2 International Diploma in Real Estate and Property Management

The ICTQual AB Level 2 International Diploma in Real Estate and Property Management is a globally relevant qualification designed to equip learners with the practical knowledge and professional skills required to succeed in the dynamic real estate industry. This comprehensive programme provides a structured introduction to the principles of property management, valuation, investment, and client relations — preparing learners for diverse roles in both residential and commercial sectors.

Over the course of three months and through a 30-credit structured framework, learners explore essential aspects of real estate operations, including property marketing, asset maintenance, tenant management, and ethical business practices. The programme combines academic learning with practical insights, ensuring that learners gain a well-rounded understanding of how to manage properties effectively, deliver quality service, and support sustainable business growth.

This diploma is suitable for both new entrants seeking to start a career in real estate and professionals aiming to strengthen their expertise or advance into management roles. Learners develop skills in communication, negotiation, financial awareness, and operational planning — all highly valued across global property markets.

Upon completion, learners will be equipped to pursue roles such as Property Assistant, Facility Coordinator, Real Estate Executive, or Leasing Consultant, with opportunities to progress to higher-level qualifications within the ICTQual AB framework.

The qualification provides a strong foundation for professional growth in the ever-evolving property sector, empowering learners to contribute effectively to real estate development, asset management, and property service operations in both local and international markets.

Course overview

Level 2 International Diploma in Real Estate and Property Management

To enrol in ICTQual AB Level 2 International Diploma in Real Estate and Property Management learner must meet the following entry requirements:

  • Age Requirement: Learners must be at least 18 years old at the time of registration.
  • Educational Background:Learners are required to have completed secondary education or an equivalent qualification recognised in their home country. While no specific subject background is mandatory, a basic understanding of business, economics, or communication can be advantageous for learners pursuing this qualification.
  • Professional Experience:This qualification is suitable for both new entrants and individuals with prior industry exposure. Learners without experience will gain a solid introduction to the property and real estate industry, while those with experience in areas such as property sales, maintenance, or facility operations can use this qualification to formalise and enhance their existing knowledge and skills.
  • English Proficiency:As the course is delivered in English, learners are expected to demonstrate proficiency in reading, writing, listening, and speaking. A minimum level equivalent to CEFR Level B1 is recommended to ensure learners can understand course materials, participate in discussions, and complete written assessments effectively. Centres may also conduct internal language assessments before enrolment.
  • Additional Requirement:Learners should have access to a computer or smart device with a stable internet connection to support blended learning activities and online research. A strong interest in property markets, customer service, and real estate operations is essential. Learners are also expected to demonstrate commitment, reliability, and professional conduct throughout the course duration.

This qualification, the ICTQual AB Level 2 International Diploma in Real Estate and Property Management, consists of 3 mandatory units.

Foundation and Core Knowledge

  1. Principles of Real Estate and Property Management
  2. Property Valuation and Investment Fundamentals
  3. Facilities, Maintenance, and Client Relations

Learning Outcomes for the ICTQual AB Level 2 International Diploma in Real Estate and Property Management:

Foundation and Core Knowledge

Principles of Real Estate and Property Management

  • Understand the fundamental concepts, structure, and operations of the real estate and property management industry.
  • Identify different types of properties and their management requirements within residential, commercial, and industrial contexts.
  • Recognise the roles and responsibilities of property managers and their contribution to effective asset performance.
  • Apply professional standards, ethical practices, and legal frameworks in property management activities.
  • Develop basic communication and client service skills for engaging effectively with tenants, owners, and stakeholders.

Property Valuation and Investment Fundamentals

  • Understand the key principles and methods used in property valuation and financial analysis.
  • Identify factors that influence property value, including location, market demand, and condition.
  • Recognise the relationship between property valuation and investment decision-making.
  • Apply foundational techniques for analysing rental income, market trends, and return on investment.
  • Demonstrate awareness of property market dynamics and their impact on asset performance and growth.

Facilities, Maintenance, and Client Relations

  • Understand the importance of effective facility management in maintaining property value and operational efficiency.
  • Identify key processes involved in maintenance planning, safety compliance, and resource management.
  • Apply basic techniques to manage property upkeep, repairs, and service coordination.
  • Develop client relationship management skills to ensure tenant satisfaction and long-term occupancy.
  • Demonstrate an understanding of sustainability and energy-efficient practices in property and facility management.

Completing the ICTQual AB Level 2 International Diploma in Real Estate and Property Management provides learners with a strong foundation to progress academically and professionally in the global property and real estate sector. This qualification supports career advancement, skill enhancement, and entry into higher-level training or industry roles across various areas of real estate, property development, and facilities management.

Progression to Higher-Level Diplomas

  • Learners can progress to a Level 3 International Diploma in Real Estate, Property Development, or Facilities Management.
  • Provides a deeper understanding of investment strategies and asset management practices.
  • Builds advanced competencies in real estate finance, valuation, and property law.
  • Enhances critical thinking and leadership skills required for supervisory roles.
  • Strengthens learners’ capacity to manage complex property portfolios effectively.
  • Opens opportunities for continuous professional development through further training.
  • Lays the groundwork for industry-recognised certifications in real estate management.

Career Opportunities in Property Management

  • Prepares learners for entry-level positions such as Property Assistant, Estate Administrator, or Leasing Executive.
  • Provides a foundation for progression into roles like Property Supervisor or Facility Coordinator.
  • Equips learners with management and operational skills valued across global real estate firms.
  • Enhances employability in both private and public property management organisations.
  • Enables learners to support asset management, tenancy operations, and client servicing.
  • Builds professional confidence to manage residential, commercial, or mixed-use properties.
  • Supports learners seeking to establish a long-term career in the property management industry.

Real Estate Sales and Marketing Pathways

  • Enables learners to pursue roles in real estate sales, brokerage, or property consultancy.
  • Strengthens understanding of real estate market trends, pricing, and client engagement.
  • Equips learners with practical marketing and negotiation techniques.
  • Encourages professional communication and ethical selling practices.
  • Enhances awareness of property promotion strategies across digital and traditional platforms.
  • Builds skills in managing listings, client portfolios, and customer relationships.
  • Supports career growth in agencies, property firms, or development companies.

Facilities and Maintenance Management Roles

  • Provides skills for careers in facilities coordination and building maintenance supervision.
  • Equips learners to manage day-to-day operations of residential or commercial facilities.
  • Strengthens awareness of safety regulations, compliance, and maintenance scheduling.
  • Develops understanding of sustainability and energy-efficient property management.
  • Enhances problem-solving and decision-making in maintenance and operations.
  • Encourages proactive approaches to cost control and asset preservation.
  • Supports advancement into roles overseeing larger property and facility portfolios.

Real Estate Investment and Valuation Careers

  • Opens opportunities in property valuation, investment support, and market analysis roles.
  • Builds analytical and numerical skills to assess property performance and return potential.
  • Strengthens understanding of risk management and financial planning in real estate.
  • Equips learners to assist in property investment proposals and feasibility studies.
  • Promotes awareness of global real estate markets and emerging investment opportunities.
  • Provides foundational knowledge for collaboration with investors and financial institutions.
  • Encourages learners to apply valuation principles in diverse property contexts.

Entrepreneurship and Property Services Development

  • Prepares learners to establish or manage small real estate or property service businesses.
  • Encourages innovation in property management and client relationship services.
  • Builds entrepreneurial and organisational skills for independent ventures.
  • Provides insight into regulatory, legal, and ethical frameworks for property businesses.
  • Enhances ability to identify and respond to local and international market needs.
  • Supports learners in developing marketing and branding strategies for real estate services.
  • Promotes confidence to manage operations, budgeting, and customer relations independently.

Community and Sustainable Property Development

  • Encourages learners to engage in sustainable and community-based property initiatives.
  • Strengthens understanding of environmental responsibility in real estate practices.
  • Builds awareness of green building technologies and energy-efficient solutions.
  • Equips learners to support community housing and urban renewal projects.
  • Promotes collaboration with stakeholders on inclusive and sustainable developments.
  • Encourages learners to integrate social value into property management operations.
  • Supports roles in public, non-profit, or community property development organisations.

By completing this qualification, learners gain access to a wide range of career and educational opportunities. The programme serves as a stepping stone for progression into advanced training, industry specialisations, and professional recognition in the international real estate and property management sector.

To deliver the ICTQual AB Level 2 International Diploma in Real Estate and Property Management, centres must meet specific operational, academic, and quality standards. These requirements ensure that learners receive consistent, high-quality education aligned with ICTQual AB’s international standards. Centres must demonstrate strong infrastructure, qualified staff, and effective learner support systems to maintain programme credibility and compliance.

Centre Approval and Accreditation

  • Centres must be formally approved and accredited by ICTQual AB before delivering the qualification.
  • A detailed centre profile, including facilities, staff qualifications, and operational processes, must be submitted for evaluation.
  • Compliance with ICTQual AB’s quality assurance and audit standards is mandatory.
  • Centres must establish clear policies for learner admission, assessment, and certification.
  • Regular monitoring visits and performance reviews will be conducted by ICTQual AB.
  • Centres must maintain accurate learner and assessment records for inspection.
  • Renewal of centre approval must be completed periodically to maintain authorised status.

Qualified Teaching and Assessment Staff

  • Tutors and assessors must hold relevant qualifications in real estate, property management, or related disciplines.
  • All teaching staff should demonstrate practical industry experience to ensure applied learning.
  • Assessors must be competent in evaluating learner performance according to ICTQual AB’s standards.
  • Continuous professional development (CPD) for teaching and assessing staff is required.
  • Internal verifiers must oversee assessment quality and ensure fair evaluation practices.
  • Centres should maintain updated staff records, including qualifications and CPD evidence.
  • Replacement of teaching staff must be approved to maintain instructional consistency.

Learning Resources and Infrastructure

  • Centres must provide adequate classrooms, digital tools, and interactive learning facilities.
  • Access to industry-standard software for property valuation and management is essential.
  • Learning environments should be safe, accessible, and conducive to effective study.
  • Centres must offer digital learning resources such as e-books, case studies, and real estate databases.
  • Practical training areas should simulate professional property management environments.
  • Centres must maintain a library with up-to-date materials on real estate and property law.
  • All learning resources should support both in-person and blended delivery formats.

Learner Support and Guidance

  • Centres must offer structured learner induction sessions at the start of the course.
  • Academic and pastoral support must be provided throughout the learning journey.
  • Career counselling and progression guidance should be available to all learners.
  • Centres must implement clear communication channels for learner queries and feedback.
  • Additional support should be available for learners with specific educational needs.
  • Centres are encouraged to conduct regular progress reviews and mentorship sessions.
  • Feedback from learners should be used to enhance course delivery and learning experiences.

Assessment and Internal Verification

  • All assessments must follow ICTQual AB’s approved criteria and marking standards.
  • Centres should maintain transparent and consistent assessment procedures.
  • Internal verification systems must ensure fairness and accuracy in grading.
  • Centres must retain all assessment records for verification and external moderation.
  • Learners should be informed about assessment formats, grading criteria, and submission timelines.
  • Feedback must be constructive and aimed at improving learner performance.
  • Assessment results should be securely stored and only accessible to authorised personnel.

Health, Safety, and Compliance

  • Centres must adhere to local and international health and safety regulations.
  • Emergency protocols, first aid provisions, and accessible facilities must be available.
  • Data protection and privacy policies must align with ICTQual AB and legal requirements.
  • Centres must ensure inclusivity and non-discriminatory practices in all operations.
  • Ethical conduct must be maintained in teaching, assessment, and administration.
  • Centres should implement sustainability practices in line with environmental standards.
  • Compliance audits may be conducted to verify adherence to safety and ethical guidelines.

Quality Assurance and Continuous Improvement

  • Centres must participate in ICTQual AB’s quality assurance reviews and improvement cycles.
  • Regular performance analysis should be conducted to identify development needs.
  • Feedback from learners, staff, and industry stakeholders must inform quality improvements.
  • Centres are required to maintain transparency in their quality management systems.
  • Documentation of internal reviews and corrective actions must be available upon request.
  • Innovation in teaching, assessment, and learner engagement should be encouraged.
  • Ongoing collaboration with ICTQual AB ensures alignment with international standards.

Meeting these center requirements ensures the consistent, high-quality delivery of the ICTQual AB Level 2 International Diploma in Real Estate and Property Management. By maintaining strong academic standards, providing qualified staff, and offering comprehensive learner support, centres contribute to developing skilled professionals ready to succeed in the global real estate industry. Compliance with ICTQual AB’s standards not only enhances institutional credibility but also guarantees learners a trusted, internationally recognised educational experience.

Route for Candidates with No Experience

This pathway is designed for learners who are new to the field of real estate, property development, or asset management and wish to build essential knowledge and practical skills for starting a professional career in the property sector. It provides a structured introduction to property valuation, facility management, and real estate operations aligned with international industry standards.

  • Admission: Learners enrol at an ICTQual AB approved centre to begin the 3-month, 30-credit programme.
  • Training:The course consists of three core study units — Principles of Real Estate and Property Management, Property Valuation and Investment Fundamentals, and Facilities, Maintenance, and Client Relations. Training combines classroom sessions, digital learning modules, and real-world case studies to ensure a balance of theory and practical application. Learners gain hands-on experience in property marketing, valuation processes, and management techniques relevant to both residential and commercial properties.
  • Assessment:Learners are assessed through practical assignments, project work, written reports, and scenario-based evaluations. Assessments measure understanding of real estate principles, client service, market analysis, and professional ethics in line with industry expectations.
  • Certification:Upon successful completion, learners are awarded the ICTQual AB Level 2 International Diploma in Real Estate and Property Management. Graduates are prepared for entry-level positions such as Property Assistant, Real Estate Sales Support, Facility Coordinator, or Property Administration Officer. Learners may also progress to higher-level diplomas within the ICTQual AB qualification framework.

Route for Experienced and Competent Candidates

This pathway is designed for professionals already working in real estate, property operations, or asset management who wish to gain international recognition for their existing expertise and industry experience. It allows competent individuals to achieve certification through evidence of prior learning and professional competence.

  • Eligibility:Learners must demonstrate at least two years of verifiable work experience in real estate, property management, or related areas. Acceptable evidence includes employer references, client portfolios, project reports, or documentation of property transactions and maintenance oversight.
  • Assessment of Competence:Experienced learners are evaluated through portfolio reviews, professional discussions, and practical demonstrations that assess their operational knowledge, analytical thinking, and management capability. This process validates their prior learning while identifying any skill gaps that can be addressed through targeted workshops or short learning modules.
  • Evidence Submission:Learners submit a professional portfolio including relevant documentation such as property listings, client communication records, valuation reports, or maintenance project summaries. All submissions are verified by the approved centre to ensure authenticity and alignment with ICTQual AB standards.
  • Knowledge and Understanding:If certain competencies require strengthening, learners may complete bridging sessions, refresher workshops, or focused assessments to achieve full qualification compliance.
  • Certification:Upon successful verification of competence, learners receive the ICTQual AB Level 2 International Diploma in Real Estate and Property Management, validating their professional proficiency and readiness for advancement into roles such as Property Manager, Real Estate Officer, Asset Management Executive, or Facility Supervisor.

This dual-route certification framework ensures accessibility for both beginners and experienced professionals. It supports career growth through flexible learning, practical assessment, and internationally recognised standards — empowering learners to excel in the fast-growing global real estate and property management sector.

FAQs

The ICTQual AB Level 2 International Diploma in Real Estate and Property Management is a globally recognised qualification designed to introduce learners to the fundamentals of the property and real estate sector. The course covers key areas such as property valuation, facility management, real estate marketing, and client relations. It provides a practical and theoretical foundation for learners who wish to start or advance their careers in residential, commercial, or industrial property management.

This course is ideal for learners with little or no prior experience who want to enter the real estate and property management industry. It is also suitable for individuals already working in property-related roles who want to formalise their skills with an internationally recognised qualification. The diploma is perfect for aspiring property managers, real estate assistants, facility coordinators, leasing consultants, and sales support staff who wish to gain a professional edge in a competitive market.

The ICTQual AB Level 2 International Diploma in Real Estate and Property Management offers learners a range of professional and personal growth opportunities. It enhances knowledge of property operations, investment principles, and sustainable management practices. Learners develop critical business, communication, and client service skills needed in the global property sector. The qualification also provides a strong foundation for career progression into advanced diplomas or higher-level roles, increasing employability in both local and international real estate markets.

ICTQual AB Level 2 International Diploma in Real Estate and Property Management course is offered in various formats, including online, in-person, or a combination of both. Participants can choose the format that best fits their schedule and learning preferences. But final decision is made by ATC.

Yes, ICTQual AB Level 2 International Diploma in Real Estate and Property Management of 3 mandatory assessments. These assessments are designed to evaluate participants’ comprehension of course material and their capacity to apply concepts in practical situations. It is mandatory to pass all assessments to achieve this qualification.