ICTQual AB Level 2 International Diploma in Human Resource Management (HRM)
The ICTQual AB Level 2 International Diploma in Human Resource Management (HRM) is designed to provide learners with a solid foundation in HR principles, workforce planning, and organisational development. Over a 3-month, 30-credit programme, learners gain essential knowledge and practical skills required to manage recruitment, employee relations, performance management, and training processes effectively. This qualification is suitable for freshers aiming to enter the HR profession as well as professionals seeking to enhance their career prospects in human resource management.
Learners develop a comprehensive understanding of HRM frameworks, policies, and compliance requirements, enabling them to contribute meaningfully to organisational growth. The programme emphasises critical HR functions such as talent acquisition, employee engagement, performance appraisal, and legal compliance in the workplace. Through interactive workshops, case studies, and applied learning exercises, learners acquire practical skills that can be directly implemented in real-world HR scenarios.
Completing this diploma equips learners for entry-level HR roles, including HR assistant, recruitment coordinator, training support officer, or employee relations associate in private, public, and international organisations. The course also supports the development of essential professional skills, such as communication, leadership, problem-solving, and strategic thinking, which are crucial for success in dynamic HR environments.
With a focus on global HR practices and applied management skills, the programme empowers learners to understand workforce dynamics, implement effective HR strategies, and contribute to organisational success. By combining theoretical knowledge with practical application, the ICTQual AB Level 2 International Diploma in Human Resource Management (HRM) prepares learners for a rewarding career in human resources, offering a flexible and internationally relevant pathway for professional growth.
Level 2 International Diploma in Human Resource Management (HRM)
To enrol in ICTQual AB Level 2 International Diploma in Human Resource Management (HRM) learner must meet the following entry requirements:
This qualification, the ICTQual AB Level 2 International Diploma in Human Resource Management (HRM), consists of 3 mandatory units.
Foundation and Core Knowledge
- Introduction to Human Resource Management
- Employee Relations and Performance Management
- Recruitment, Training, and Workforce Development
Learning Outcomes for the ICTQual AB Level 2 International Diploma in Human Resource Management (HRM):
Foundation and Core Knowledge
Learning Outcomes for Introduction to Human Resource Management
- Understand the fundamental principles and functions of human resource management within organisations.
- Analyse the role of HR in supporting organisational objectives and workforce planning.
- Recognise key HR policies, procedures, and legal compliance requirements.
- Develop an understanding of employee lifecycle management, including induction and retention strategies.
- Apply foundational HR concepts to practical workplace scenarios and organisational contexts.
Learning Outcomes for Employee Relations and Performance Management
- Comprehend strategies for fostering positive employee relations and maintaining workplace harmony.
- Understand performance management processes, including appraisal, feedback, and goal setting.
- Develop skills to address workplace conflicts and support employee engagement initiatives.
- Analyse the impact of motivation, reward systems, and organisational culture on employee performance.
- Apply HR tools and techniques to monitor, evaluate, and improve workforce effectiveness.
Learning Outcomes for Recruitment, Training, and Workforce Development
- Understand recruitment processes, job analysis, and selection methods for diverse roles.
- Develop skills to design, implement, and evaluate employee training and development programmes.
- Analyse workforce planning needs to ensure organisational efficiency and talent management.
- Apply HR strategies to support employee growth, succession planning, and career development.
- Demonstrate practical knowledge in managing recruitment, training, and development activities in real-world HR settings.
Completing the ICTQual AB Level 2 International Diploma in Human Resource Management (HRM) equips learners with the foundational knowledge, practical skills, and professional competencies required to enter the HR field. This qualification provides a flexible pathway for career development in HR, workforce management, and organisational support roles, preparing learners for diverse opportunities across private, public, and international organisations.
Advancement in HR Coordination
- Learners can take on HR assistant or HR coordinator roles.
- Support recruitment, onboarding, and employee record management processes.
- Assist with HR policy implementation and compliance monitoring.
- Contribute to performance appraisal and feedback initiatives.
- Participate in staff engagement and workplace culture improvement projects.
- Develop administrative and organisational skills applicable across HR functions.
- Gain practical experience for career progression into senior HR roles.
Opportunities in Employee Relations
- Assist in managing workplace conflicts and dispute resolution.
- Support initiatives for employee engagement and satisfaction.
- Contribute to developing positive organisational culture and communication channels.
- Apply knowledge of employment law and ethical HR practices in daily tasks.
- Monitor employee wellbeing and performance metrics effectively.
- Collaborate with managers and teams to implement HR strategies.
- Gain exposure to HR advisory functions supporting organisational development.
Roles in Recruitment and Talent Acquisition
- Participate in job analysis, advertising, and candidate shortlisting.
- Support interview scheduling, evaluation, and selection processes.
- Contribute to onboarding and induction programmes for new hires.
- Assist in talent mapping and workforce planning activities.
- Maintain accurate recruitment records and applicant data.
- Develop skills in assessing candidate suitability and competency.
- Gain hands-on experience to support HR recruitment projects.
Opportunities in Training and Development
- Assist in planning and delivering employee training sessions.
- Evaluate training effectiveness and recommend improvements.
- Support skill development initiatives and career progression plans.
- Collaborate with managers to identify organisational training needs.
- Track learning outcomes and employee development progress.
- Apply practical HRM tools for workforce capability building.
- Gain experience in designing and implementing development programmes.
Roles in HR Compliance and Administration
- Ensure adherence to organisational policies and employment regulations.
- Support HR documentation, reporting, and record-keeping processes.
- Monitor HR procedures for alignment with legal and ethical standards.
- Assist with audits, internal reviews, and compliance checks.
- Develop knowledge of labour laws, health and safety, and ethical standards.
- Contribute to risk management and policy enforcement in HR operations.
- Gain experience in administrative and governance aspects of HR.
Career Growth in Performance Management
- Support performance evaluation, appraisal, and feedback systems.
- Assist managers in setting objectives and tracking employee progress.
- Contribute to reward, recognition, and motivation programmes.
- Identify training needs based on performance gaps.
- Monitor team performance and suggest improvements.
- Develop analytical and problem-solving skills in HR contexts.
- Build experience for roles in HR performance advisory and management.
Entrepreneurial and Consultancy Opportunities
- Offer HR advisory support to SMEs or start HR-related services.
- Assist organisations in recruitment, employee engagement, and policy compliance.
- Provide guidance on workplace performance and development strategies.
- Apply HR knowledge to develop consultancy projects or workshops.
- Support training delivery and workforce planning initiatives.
- Build networks with organisations seeking HR expertise.
- Develop entrepreneurial skills while applying HRM principles in practical settings.
Delivering the ICTQual AB Level 2 International Diploma in Human Resource Management (HRM) requires centres to maintain professional standards in teaching, facilities, and learner support. Approved centres must provide a structured learning environment, qualified staff, and the necessary resources to ensure learners achieve the programme’s learning outcomes. Centres are responsible for upholding assessment integrity, quality assurance, and compliance with ICTQual AB guidelines.
Qualified Teaching Staff
- Centres must employ instructors with relevant qualifications or professional experience in HR, business management, or organisational development.
- Staff should demonstrate knowledge of HR principles, recruitment, performance management, and employee relations.
- Continuous professional development and training for staff must be maintained.
- Teaching staff should be skilled in delivering interactive workshops, case studies, and applied HR exercises.
- Centres may incorporate guest speakers or HR practitioners to enhance practical learning.
- Instructors should provide mentorship and guidance to learners throughout the programme.
- Staff must be competent in assessing learner performance against defined learning outcomes.
Learning Facilities
- Centres should provide classrooms suitable for interactive learning, group activities, and workshops.
- Access to libraries, HR manuals, research databases, and online learning platforms must be available.
- ICT and multimedia resources should be integrated to support teaching and learning activities.
- Facilities must ensure accessibility, safety, and inclusivity for all learners.
- Regular maintenance and updates of facilities are required to sustain a professional learning environment.
- Centres should provide spaces for practical HR exercises, role plays, and simulations.
- Learners must have access to digital tools for research, communication, and portfolio submissions.
Learning Resources and Materials
- Centres must supply up-to-date and relevant study materials aligned with the programme syllabus.
- Learners should have access to HR case studies, policy documents, and best practice guides.
- Both digital and printed resources must support theoretical and practical learning components.
- Study materials should be periodically reviewed to reflect current HR trends and legal requirements.
- Centres must ensure equitable access to resources for all learners.
- Guidance on using research databases and HR tools effectively should be provided.
- Resources must support assessments, projects, and applied learning activities.
Assessment and Quality Assurance
- Centres must implement fair, transparent, and consistent assessment procedures.
- Internal quality assurance must align with ICTQual AB standards and procedures.
- Assessors should be trained and approved to evaluate assignments, projects, and learner portfolios.
- Internal verification and moderation must be conducted regularly to maintain assessment quality.
- Detailed records of learner progress, feedback, and outcomes should be maintained.
- Centres are responsible for ensuring the authenticity of learner submissions.
- Regular audits and reviews of assessment processes must be undertaken to maintain standards.
Learner Support Services
- Centres must provide academic support, mentoring, and guidance throughout the programme.
- Additional support should be available for learners with language or learning difficulties.
- Career guidance and employability advice should be integrated into the course.
- Learners must be informed of academic policies, complaints procedures, and appeals.
- Feedback systems should monitor learner satisfaction and progress.
- Centres should promote an inclusive environment fostering engagement and participation.
- Support services must assist learners in applying theoretical knowledge to practical HR scenarios.
Administrative and Compliance Standards
- Centres must maintain accurate records of enrolment, attendance, and assessment results.
- Administrative teams should communicate efficiently with ICTQual AB and learners.
- Compliance with data protection, equal opportunity, and ethical standards is mandatory.
- Centres must submit periodic reports and participate in audits as required.
- Accreditation and quality assurance processes should be reviewed regularly.
- Staff must ensure smooth operational management to support learner success.
- Centres must ensure all legal, safety, and operational policies are adhered to consistently.
Technology and Digital Infrastructure
- Centres should provide reliable internet connectivity and access to virtual learning platforms.
- Learners must have access to online submission portals, discussion forums, and study materials.
- Centres must train staff and learners to use digital tools effectively for learning and assessment.
- Technology should support interactive learning, research, and project-based activities.
- Digital infrastructure must be regularly maintained and updated for accessibility.
- Centres should integrate blended or online learning options where appropriate.
- Technology must facilitate communication, collaboration, and resource sharing among learners.
By meeting these comprehensive centre requirements, ICTQual AB approved centres can deliver the Level 2 International Diploma in Human Resource Management (HRM) effectively. These standards ensure a professional, supportive, and engaging environment that enables learners to acquire practical skills, theoretical knowledge, and professional competencies essential for a successful career in human resource management.
Route for Candidates with No Experience
This pathway is designed for learners who are new to human resource management (HRM) and wish to develop essential knowledge, practical skills, and professional understanding required to begin a career in HR, workforce management, or organisational support roles. It provides a solid foundation for individuals seeking to enter HR departments, corporate HR functions, or administrative positions in organisations.
- Admission: Learners enrol at an ICTQual AB approved centre to begin the 3-month, 30-credit programme.
- Training:The course is delivered through three main study units — Introduction to Human Resource Management, Employee Relations and Performance Management, and Recruitment, Training, and Workforce Development. Training includes lectures, interactive workshops, case studies, and scenario-based exercises to ensure learners can apply HR principles and practices in real-world organisational contexts.
- Assessment:Learners are evaluated through written assignments, practical exercises, projects, and portfolio submissions that assess understanding of HR principles, employee engagement strategies, recruitment processes, and workforce development. Assessments are designed to strengthen analytical skills, problem-solving abilities, and practical HR competencies.
- Certification:Upon successful completion, learners are awarded the ICTQual AB Level 2 International Diploma in Human Resource Management (HRM). Graduates are prepared for entry-level roles such as HR assistant, recruitment coordinator, training support officer, employee relations associate, or HR administrative officer in private, public, and international organisations.
Route for Experienced and Competent Candidates
This route is designed for professionals with prior experience in human resource management, recruitment, training, or organisational administration who wish to formalise and gain international recognition for their expertise.
- Eligibility:Learners must provide verified evidence of at least two years of professional experience in HR-related roles, such as recruitment, employee relations, performance management, or training coordination. Acceptable evidence includes employer references, project reports, personnel records, or verified documentation of workplace achievements.
- Assessment of Competence:Experienced learners are assessed through professional discussions, portfolio evaluations, and practical demonstrations mapped against the qualification’s learning outcomes. This process recognises existing knowledge while addressing any minor gaps through targeted assessments.
- Evidence Submission:Learners compile a professional portfolio showcasing HR achievements, including recruitment documentation, training plans, employee performance records, and workplace initiatives. All submissions are verified by the approved centre for authenticity and compliance.
- Knowledge and Understanding:Where minor gaps are identified, learners may complete short bridging modules, refresher workshops, or targeted assessments to meet full programme requirements.
- Certification:Learners who successfully demonstrate competence are awarded the ICTQual AB Level 2 International Diploma in Human Resource Management (HRM), validating their professional HR knowledge and practical skills. This qualification supports career progression into roles such as HR coordinator, employee relations officer, recruitment specialist, training and development assistant, or HR administration supervisor.
This dual-route structure ensures accessibility for both new learners and experienced professionals, providing a flexible, career-focused pathway that recognises practical expertise while building applied knowledge and skills to succeed in human resource management and organisational development.