ICTQual AB Level 2 Diploma in Digital & IT-Hardware, Network & Infrastructure

Step confidently into the world of technology with the Level 2 Diploma in Digital & IT – Hardware, Network & Infrastructure, presented by ICTQual AB. This entry-level qualification is designed to build a strong technical foundation for those passionate about computer systems, networking, and IT infrastructure. Over a concise study period typically around three months you’ll gain essential hands-on experience in installing, configuring, and troubleshooting hardware components and foundational network setups.

Through a practical curriculum, students learn to identify essential network types, work with routers and switches, and maintain system security and performance. You’ll also develop vital skills in IT maintenance, system diagnostics, and the application of basic preventive measures to ensure reliable infrastructure operations. This diploma not only prepares learners for fundamental IT roles such as technician or helpdesk support but also lays the groundwork for further technical training or certifications.

Ideal for school leavers, career changers, or tech enthusiasts, this Level 2 Diploma equips you with real-world capabilities and confidence to thrive in technology-driven environments. Whether you aim to enter the workforce or pursue advanced IT qualifications, this qualification offers a practical starting point for your digital and infrastructure journey.

Course overview

Level 2 Diploma in Digital & IT-Hardware, Network & Infrastructure

To enrol in ICTQual AB Level 2 Diploma in Digital & IT-Hardware, Network & Infrastructure, learner must meet the following entry requirements:

  • Age Requirement: Learners are typically required to be 18 years of age or older at the time of enrollment.
  • Educational Background: No formal qualifications are required; however, a basic secondary school education or equivalent is recommended to support understanding of the course content.
  • Technical Interest: A demonstrated interest in IT, computer systems, or networking is encouraged, as this course is hands-on and skills-focused.
  • English Language Proficiency: Basic English language proficiency is essential for understanding technical materials, instructions, and assessments. If English is not the learner’s first language, the training provider may require evidence of proficiency.

This qualification, the ICTQual AB Level 2 Diploma in Digital & IT-Hardware, Network & Infrastructure, consists of 5 mandatory units.

  1. Fundamentals of Computer Hardware
  2. Installation and Configuration of Operating Systems
  3. Networking Basics and Infrastructure
  4. System Maintenance and Troubleshooting
  5. IT Security and Preventive Practices

Learning Outcomes for the Study Units:

1. Fundamentals of Computer Hardware

  • Identify key components of computer systems and their functions.
  • Understand the purpose and operation of input, output, and storage devices.
  • Assemble and disassemble basic hardware setups safely and correctly.
  • Perform compatibility checks between hardware components.

2. Installation and Configuration of Operating Systems

  • Install and configure common desktop operating systems (e.g., Windows, Linux).
  • Navigate and manage system settings, user accounts, and updates.
  • Customize system preferences for performance and usability.
  • Create recovery media and perform basic backup operations.

3. Networking Basics and Infrastructure

  • Understand networking fundamentals including LAN, WAN, and IP addressing.
  • Identify key networking devices such as routers, switches, and cables.
  • Set up and configure basic home and office networks.
  • Apply troubleshooting methods for common network connectivity issues.

4. System Maintenance and Troubleshooting

  • Perform routine maintenance tasks to ensure system performance.
  • Diagnose and resolve common hardware and software faults.
  • Use basic diagnostic tools and utilities to monitor system health.
  • Record, report, and escalate unresolved technical issues appropriately.

5. IT Security and Preventive Practices

  • Recognize common security threats such as viruses, phishing, and malware.
  • Implement basic security measures including firewalls, antivirus, and secure passwords.
  • Follow best practices for protecting data and hardware.
  • Understand the importance of software updates and system patches for security.

Completing the ICTQual AB Level 2 Diploma in Digital & IT – Hardware, Network & Infrastructure provides a strong foundation for both academic and professional growth in the field of information technology.

Academic Progression

  • Advance to a Level 3 Diploma in Information Technology, Networking, or Systems Support.
  • Pursue specialized training or vendor certifications such as CompTIA A+, Cisco CCNA, or Microsoft Certified Fundamentals.
  • Enroll in apprenticeships or blended programs that combine technical study with hands-on experience in real-world environments.

Professional Progression

  • Qualify for entry-level roles such as:
    • IT Support Technician
    • Helpdesk Assistant
    • Junior Network Technician
    • Computer Repair Technician
  • Gain experience in service desk operations, hardware support, and basic network maintenance within IT departments or support centers.
  • Build a career pathway toward network administration, systems engineering, or cybersecurity with continued learning and work-based training.

Industry Outlook

With the increasing reliance on technology infrastructure, professionals who understand hardware, networks, and basic IT security are in demand across sectors including education, healthcare, retail, government, and telecommunications.

FAQs

The diploma is aimed at school leavers, career starters, and junior IT staff who want to build a career in IT hardware and networking. It is also suitable for individuals with basic computing knowledge who wish to strengthen their technical and problem‑solving skills. Learners should have an interest in technology, logical thinking, and system maintenance, as these are essential traits for success in IT infrastructure roles.

Learners develop skills in hardware installation, network configuration, troubleshooting, and IT infrastructure management. The course also introduces system security, connectivity principles, and effective communication with users. By the end, learners can set up devices, solve technical issues, and understand how IT infrastructure supports business operations. These skills provide a strong foundation for progression into advanced IT qualifications or technician roles.

ICTQual AB Level 2 Diploma in Digital & IT-Hardware, Network & Infrastructure is 20 Credits training program. As this Training program have mandatory assessment which will be conducted through Approved Training Centers.

ICTQual AB allows to offer Level 2 Diploma in Digital & IT-Hardware, Network & Infrastructure in various formats, including online, in-person, or a combination of both. Participants can choose the format that best fits their schedule and learning preferences. But final decision is made by ATC.

Yes, ICTQual AB Level 2 Diploma in Digital & IT-Hardware, Network & Infrastructure consist of 5 mandatory assessments . These assessments are designed to evaluate participants’ comprehension of course material and their capacity to apply concepts in practical situations. It is mandatory to pass assessments with a minimum score of 75%