ICTQual AB Level 1 Certificate in Leadership and Management Skills

The ICTQual AB Level 1 Certificate in Leadership and Management Skills is a practical and well-established qualification tailored to introduce Learners to essential leadership competencies in workplace environments. Designed for individuals stepping into entry-level supervisory, team supporting, or administrative roles, this certificate builds a solid foundation in communication, team motivation, planning, and personal effectiveness.

Learners will explore key themes such as basic leadership styles, influencing others through effective interaction, time and task management, and supporting others in performance-focused settings. Delivered through interactive sessions, real-world examples, and scenario-based tasks, the course emphasises active application of learning in workplace scenarios.

Upon successful completion, Learners receive the ICTQual AB Level 1 Certificate in Leadership and Management Skills, demonstrating competence in core leadership practices and readiness for roles requiring team support, efficient coordination, and basic leadership responsibilities. This qualification serves as a stepping stone toward further leadership development and improved job mobility across sectors such as retail, hospitality, administration, and public services.

Course overview

Level 1 Certificate in Leadership and Management Skills

To enrol in ICTQual AB Level 1 Certificate in Leadership and Management Skills, learner must meet the following entry requirements:

  • Age Requirement: Learners must be at least 16 years old at the time of registration.
  • Educational Background: There are no formal academic qualifications required for this certificate. However, Learners are expected to have a basic level of English reading and writing skills to engage with course materials, participate in discussions, and complete assessments.
  • Experience: No prior leadership experience is necessary. This course is particularly suitable for
    Learners currently in support or entry-level roles Individuals with some exposure to team environments in any industry.

This qualification, the ICTQual AB Level 1 Certificate in Leadership and Management Skills, consists of 4 mandatory units.

  1. Foundations of Leadership and Personal Effectiveness
  2. Communication, Feedback and Influencing Skills
  3. Coaching and Supporting Others
  4. Planning, Delegation and Follow‑Up Practices

Learning Outcomes for the Study Units:

Unit 1: Foundations of Leadership and Personal Effectiveness

  • Identify the basic principles of effective leadership in a workplace setting
  • Recognise key personal strengths and areas for development as a leader
  • Understand the importance of responsibility, reliability, and a positive attitude in leadership
  • Demonstrate awareness of how personal behaviour impacts team performance

Unit 2: Communication, Feedback and Influencing Skills

  • Apply effective communication techniques to convey ideas clearly and respectfully
  • Understand how to give and receive feedback constructively within a team environment
  • Demonstrate basic influencing skills to encourage collaboration and mutual understanding
  • Recognise the role of non-verbal communication and active listening in leadership

Unit 3: Coaching and Supporting Others

  • Understand the purpose and benefits of coaching in the workplace
  • Identify opportunities to support the development of others through encouragement and guidance
  • Apply basic coaching techniques to support team members with tasks or challenges
  • Demonstrate the ability to recognise individual strengths and offer practical support

Unit 4: Planning, Delegation and Follow-Up Practices

  • Understand how to plan simple tasks and prioritise activities effectively
  • Recognise the benefits of appropriate delegation in achieving team objectives
  • Demonstrate how to assign tasks fairly based on team members’ strengths and abilities
  • Monitor delegated tasks and follow up on progress to ensure completion and accountability

The ICTQual AB Level 1 Certificate in Leadership and Management Skills is designed to prepare Learners for growth in their personal and professional leadership journey. Upon successful completion, Learners gain foundational leadership competencies that can support both career development and access to higher-level qualifications.

Progression Opportunities Include:

  • Further Qualifications
    Learners may advance to:
    • ICTQual AB Level 2 Certificate or Award in Leadership and Management Skills
    • Team leadership qualifications aligned with supervisory responsibilities
    • Sector-specific courses in business operations, customer service, or administration
  • Career Development
    This certificate supports readiness for roles such as:
    • Team Assistant or Support Coordinator
    • Shift Leader or Junior Team Lead
    • Administrative or Service-Based Leadership Roles
  • Workplace Development Pathways
    Learners may engage in:
    • Employer-led leadership development initiatives
    • Mentorship or coaching opportunities within their organisation
    • Internal promotions to entry-level supervisory positions
  • Continuous Professional Development (CPD)
    The certificate encourages Learners to continue building skills in:
    • Communication and collaboration
    • Problem-solving and personal effectiveness
    • Goal setting, time management, and responsibility

FAQs

This course is ideal for Learners who are new to leadership or currently in support roles and looking to develop practical leadership and team coordination skills. It is particularly suited for those who want to take the first formal step into supervisory responsibilities.

Learners must:

  • Be 16 years of age or older
  • Have a basic level of English reading, writing, and understanding
  • No prior qualifications are required, though some exposure to team environments is beneficial

ICTQual AB Level 1 Certificate in Leadership and Management Skills is 5 days training program. As this Training program have mandatory assessment which will be conducted through Approved Training Centers.

ICTQual AB allows to offer Level 1 Certificate in Leadership and Management Skills in various formats, including online, in-person, or a combination of both. Participants can choose the format that best fits their schedule and learning preferences. But final decision is made by ATC.

Yes, ICTQual AB Level 1 Certificate in Leadership and Management Skills consist of 4 mandatory assessments . These assessments are designed to evaluate participants’ comprehension of course material and their capacity to apply concepts in practical situations. It is mandatory to pass assessments with a minimum score of 75%