ICTQual AB Level 1 Award in Leadership and Management Skills

The ICTQual AB Level 1 Award in Leadership and Management Skills provides Learners with a clear and practical introduction to the essential leadership and management principles needed in modern business environments. Designed to support emerging leaders, this Level 1 qualification equips Learners with the foundational skills to confidently support front-line teams, contribute to operational goals, and develop effective communication within supervisory roles.

Learners will explore key topics such as leadership styles, understanding team dynamics, basic planning techniques, and how to support colleagues effectively. This award emphasises real‑world application through scenario‑based examples and interactive activities, ensuring the learning journey is both relevant and engaging for individuals in entry‑level positions or those preparing for supervisory responsibilities.

There are no formal prerequisites, making this qualification accessible to Learners starting their leadership journey, or those wishing to build on previous experience in service or retail sectors. The course is offered via flexible online or in‑person formats, with straight‑forward assessments such as short written tasks or scenario evaluations, ensuring a supportive and practical learning experience.

Course overview

Level 1 Award in Leadership and Management Skills

To enrol in ICTQual AB Level 1 Award in Leadership and Management Skills, learner must meet the following entry requirements:

  • Age Requirement: Learners must be at least 16 years old at the time of registration.
  • Educational Background: This Level 1 award is open to all Learners, regardless of previous academic achievement or professional experience. It is especially suitable for those exploring leadership roles for the first time.
  • Experience: No prior leadership or management experience is necessary.
  • English Proficiency: A basic understanding of written and spoken English is required to engage with learning materials, communicate effectively, and complete assessments.

This qualification, the ICTQual AB Level 1 Award in Leadership and Management Skills, consists of 3 mandatory units.

  1. Introduction to Leadership Principles
  2. Effective Communication and Teamwork
  3. Problem Solving and Performance Support

Learning Outcomes for the Study Units:

Introduction to Leadership Principles

  • Understand the core responsibilities and attributes of an effective leader
  • Identify basic leadership styles and when to apply them in different workplace scenarios
  • Recognise the importance of accountability, integrity, and influence in leadership
  • Demonstrate awareness of how leadership impacts team motivation and performance

Effective Communication and Teamwork

  • Demonstrate clear and respectful communication within a team environment
  • Understand verbal, non-verbal, and written communication techniques
  • Recognise the importance of active listening and giving constructive feedback
  • Apply strategies to support collaboration and team participation in tasks

Problem Solving and Performance Support

  • Identify common workplace problems and apply basic problem-solving steps
  • Understand how to assess situations, make simple decisions, and take initiative
  • Recognise when and how to seek support or escalate issues appropriately
  • Support team performance by offering solutions and promoting a positive work attitude

Completing the ICTQual AB Level 1 Award in Leadership and Management Skills provides a valuable foundation for Learners who wish to take the first step into supervisory roles or further develop their leadership capabilities. This award supports both personal development and professional growth across a variety of sectors.

Progression Opportunities Include:

  • Further Qualifications
    Learners may choose to advance to:
    • ICTQual AB Level 2 Award in Leadership and Management Skills
    • ICTQual AB Level 1 or Level 2 Certificate in Team Leadership
    • Entry-level sector-specific qualifications with a focus on communication, customer service, or project support
  • Career Development
    This award enhances employability and confidence for roles such as:
    • Team Assistant or Junior Team Leader
    • Administrative Support with leadership responsibilities
    • Peer Mentorship or Training Support Roles
  • Apprenticeships and On-the-Job Progression
    Learners may use this qualification to progress into:
    • Level 2 Apprenticeships in Team Leading or Business Administration
    • Employer-supported development plans within customer service, retail, hospitality, or public sector environments
  • Foundation for Continued Professional Development (CPD)
    This course encourages Learners to build confidence in leadership communication, decision-making, and performance support—skills transferable across all industries.

This award is the ideal starting point for Learners seeking to grow into reliable, confident, and effective team contributors with a long-term goal of leading others.

FAQs

This course is ideal for Learners who are new to leadership or those looking to develop foundational management skills. It is well-suited to individuals in support roles, those exploring leadership for the first time, or anyone seeking to enhance their team contribution.

To enrol in this course, Learners must:

  • Be at least 16 years of age
  • Have a basic level of English literacy and communication
  • No prior qualifications or work experience are required

ICTQual AB Level 1 Award in Leadership and Management Skills is 3 Hours training program. As this Training program have mandatory assessment which will be conducted through Approved Training Centers.

ICTQual AB allows to offer Level 1 Award in Leadership and Management Skills in various formats, including online, in-person, or a combination of both. Participants can choose the format that best fits their schedule and learning preferences. But final decision is made by ATC.

Yes, ICTQual AB Level 1 Award in Leadership and Management Skills consist of 3 mandatory assessments . These assessments are designed to evaluate participants’ comprehension of course material and their capacity to apply concepts in practical situations. It is mandatory to pass assessments with a minimum score of 75%