ICTQual AB Certified Total Quality Management Professional

The ICTQual AB Certified Total Quality Management (TQM) Professional is a globally recognised certification designed for individuals and organisations committed to excellence in quality systems, process improvement, and customer satisfaction. This advanced programme equips professionals with the knowledge and skills to design, implement, and manage comprehensive quality management frameworks that align with international standards such as ISO 9001, Six Sigma, Lean, and Kaizen.

Learners gain expertise in strategic planning, process optimisation, risk management, and continuous improvement methodologies, enabling them to drive organisational efficiency and long‑term sustainability. The certification emphasises practical application, ensuring participants can lead quality initiatives, enhance compliance, and foster a culture of innovation and accountability across industries.

With its strong professional orientation, the ICTQual AB Certified TQM Professional qualification prepares graduates for senior roles such as Quality Assurance Manager, Process Improvement Consultant, Compliance Leader, or Operations Director. It also provides a pathway to further professional development in business excellence, corporate governance, and advanced management studies.

Recognised internationally, this certification empowers professionals to deliver measurable results, strengthen organisational reputation, and achieve competitive advantage in today’s dynamic global marketplace.

Course overview

Certified Total Quality Management Professional

To enrol in ICTQual AB Certified Total Quality Management Professional, learner must meet the following entry requirements:

  • Age Requirement: Learners must be at least 21 years old at the time of enrolment.
  • Educational Background: Minimum: A recognised Level 5 Diploma or equivalent qualification in management, business, engineering, or related fields.Strong academic background in business administration, operations, or industrial management is recommended.
  • Professional Experience: Applicants with substantial professional experience in quality management, process improvement, or compliance may be considered on a case‑by‑case basis.
  • English Proficiency: Demonstrated English language proficiency in reading, writing, and communication to engage effectively with course materials and assessments.
  • Technical Skills: Basic to advanced computer literacy for accessing digital learning resources, managing projects, and reporting quality data.

This qualification, the ICTQual AB Certified Total Quality Management Professional, consists of 5 mandatory units.

  1. Foundations of Total Quality Management and Global Standards
  2. Lean, Six Sigma, and International Process Improvement Methodologies
  3. Global Quality Compliance, Auditing, and Risk Management
  4. Strategic Leadership and Organisational Excellence Frameworks
  5. Continuous Improvement, Innovation, and Customer Satisfaction in International Contexts

Learning Outcomes for the ICTQual AB Certified Total Quality Management Professional:

Foundations of Total Quality Management and Global Standards

  • Critically analyse the principles of TQM in alignment with ISO 9001 and global frameworks
  • Evaluate customer‑centric approaches and their role in organisational excellence
  • Apply continuous improvement models such as Kaizen and the PDCA cycle in diverse contexts
  • Assess the impact of leadership, ethics, and organisational culture on quality outcomes
  • Benchmark TQM practices against international case studies and best practices
  • Demonstrate the ability to integrate global standards into organisational processes
  • Reflect on the evolution of TQM and its relevance in modern industries

Lean, Six Sigma, and International Process Improvement Methodologies

  • Apply Lean principles to identify and eliminate waste across processes
  • Use Six Sigma DMAIC framework for data‑driven process optimisation
  • Integrate Lean Six Sigma tools into global supply chains and service industries
  • Critically evaluate international case studies of successful process improvement initiatives
  • Employ statistical and analytical tools to measure process efficiency and quality outcomes
  • Demonstrate the ability to lead process improvement projects in multicultural environments
  • Align Lean and Six Sigma methodologies with international standards and compliance requirements

Global Quality Compliance, Auditing, and Risk Management

  • Interpret and implement ISO, ANSI, EFQM, and Baldrige standards in organisational contexts
  • Conduct internal and external audits to ensure compliance with international regulations
  • Develop advanced risk management strategies aligned with global governance frameworks
  • Critically evaluate ethical and legal implications of non‑compliance in multinational organisations
  • Apply auditing methodologies to assess quality systems and identify improvement areas
  • Demonstrate competence in preparing compliance reports for international stakeholders
  • Promote accountability and transparency in global quality governance

Strategic Leadership and Organisational Excellence Frameworks

  • Lead quality initiatives with vision, accountability, and sustainability in global contexts
  • Apply international models of organisational excellence (Baldrige, EFQM, Deming Prize)
  • Manage organisational change and innovation in multicultural environments
  • Strengthen stakeholder engagement through effective communication and governance practices
  • Critically evaluate leadership styles and their impact on quality outcomes
  • Develop strategies for embedding excellence frameworks into organisational culture
  • Demonstrate ethical leadership in driving organisational transformation and sustainability

Continuous Improvement, Innovation, and Customer Satisfaction in International Contexts

  • Implement continuous improvement frameworks across industries and global markets
  • Drive innovation by integrating TQM with digital transformation and Industry 4.0 practices
  • Measure and enhance customer satisfaction using international benchmarking tools
  • Critically evaluate customer feedback to inform quality improvement strategies
  • Promote resilience and adaptability in organisations through quality‑driven approaches
  • Demonstrate the ability to balance innovation with compliance and sustainability
  • Apply international case studies to develop strategies for long‑term customer loyalty

The ICTQual AB Certified Total Quality Management (TQM) Professional qualification is internationally recognised and designed to open doors to senior leadership, compliance, and consultancy roles across industries. It equips learners with advanced skills in quality systems, process improvement, and organisational excellence, ensuring both career advancement and academic progression.

  • Provides a globally recognised certification that strengthens employability in quality assurance, compliance, and process improvement roles
  • Opens career opportunities as Quality Assurance Manager, Compliance Leader, Process Improvement Consultant, or Operations Director in multinational organisations
  • Enhances prospects in industries such as manufacturing, healthcare, telecommunications, finance, logistics, and service sectors where TQM is critical
  • Offers progression to advanced professional certifications in Lean Six Sigma (Black Belt), ISO Auditing, EFQM Excellence Assessor, and Kaizen Leadership
  • Equips learners with leadership and strategic management skills for senior executive roles in global organisations
  • Strengthens eligibility for roles in international consultancy, auditing firms, and regulatory bodies focused on quality and compliance
  • Builds capacity to contribute to digital transformation, Industry 4.0, and sustainability initiatives through quality‑driven innovation
  • Provides a platform for continuous professional development and lifelong learning in quality management and organisational excellence
  • Empowers professionals to lead global quality initiatives, ensuring competitive advantage and customer satisfaction in dynamic markets

FAQs

  • Quality assurance and compliance professionals
  • Managers and leaders in manufacturing, healthcare, finance, logistics, and service industries
  • Consultants and auditors specialising in ISO standards and process improvement
  • Professionals seeking career progression in operations, governance, and organisational excellence
  • Roles such as Quality Assurance Manager, Compliance Leader, Process Improvement Consultant, Operations Director
  • Opportunities in multinational organisations, consultancy firms, auditing bodies, and regulatory agencies
  • Pathways to leadership in manufacturing, healthcare, telecommunications, finance, and logistics

The ICTQual AB Certified Total Quality Management Professional is a 10 Credits training programme designed to be completed in full-time study over this period, with a focus on both theoretical learning and practical application.

ICTQual AB Certified Total Quality Management Professional is offered in various formats, including online, in-person, or a combination of both. Participants can choose the format that best fits their schedule and learning preferences. But final decision is made by ATC.

Yes, ICTQual AB Certified Total Quality Management Professional, includes assessments consisting of 100 multiple-choice questions (MCQs). These assessments evaluate participants’ understanding of the course material and their ability to apply concepts in practical situations. A minimum score of 75% is required to pass the assessments.cal situations. It is mandatory to pass assessments with a minimum score of 75%