ICTQual AB Certified Total Quality Management Professional

The ICTQual AB Certified Total Quality Management Professional is a specialized vocational qualification designed for individuals aiming to master the principles and practices of Total Quality Management (TQM). This program equips learners with the knowledge and skills required to implement quality systems, drive continuous improvement, and ensure organizational excellence across diverse industries.

The course emphasizes the integration of quality management principles into everyday operations, focusing on customer satisfaction, process efficiency, and compliance with international standards. Learners will explore key areas such as quality planning, performance measurement, risk management, and leadership in quality initiatives. Practical training ensures participants can apply TQM tools and techniques to real‑world scenarios, enabling them to identify inefficiencies, reduce defects, and enhance productivity.

By completing this certification, learners will be prepared for professional roles in quality assurance, process improvement, and organizational development. The ICTQual AB Certified Total Quality Management Professional also provides a strong foundation for progression into advanced vocational qualifications in QA/QC, auditing, and management systems, opening pathways to leadership positions in manufacturing, healthcare, logistics, and service sectors worldwide.

Course overview

Certified Total Quality Management Professional

To enrol in ICTQual AB Certified Total Quality Management Professional, learner must meet the following entry requirements:

  • Age Requirement: Learners must be at least 16 years old at the time of enrollment.
  • Educational Background: A secondary school qualification or equivalent is required. Learners should demonstrate foundational knowledge in business, management, or technical studies.
  • Professional Experience: No prior industry experience is mandatory. However, learners with exposure to quality assurance, process improvement, or supervisory roles will benefit from the course.
  • English Proficiency:Proficiency in English is required, as all course materials, instructions, and assessments are delivered in English. Learners should be able to understand and use basic management and quality terminology.

This qualification, the ICTQual AB Certified Total Quality Management Professional, consists of 5 mandatory units.

  1. Foundations of Total Quality Management and Global Standards
  2. Lean, Six Sigma, and International Process Improvement Methodologies
  3. Global Quality Compliance, Auditing, and Risk Management
  4. Strategic Leadership and Organisational Excellence Frameworks
  5. Continuous Improvement, Innovation, and Customer Satisfaction in International Contexts

Learning Outcomes for the ICTQual AB Certified Total Quality Management Professional:

Foundations of Total Quality Management and Global Standards

  • Understand the principles of Total Quality Management (TQM) and its role in organizational success.
  • Apply global quality standards such as ISO and other international frameworks to workplace practices.
  • Recognize the importance of customer focus, process orientation, and continuous improvement in TQM.
  • Demonstrate the ability to integrate quality principles into daily operations and strategic planning.

Lean, Six Sigma, and International Process Improvement Methodologies

  • Identify the key concepts of Lean and Six Sigma methodologies for process efficiency.
  • Apply tools such as DMAIC, Kaizen, and value stream mapping to reduce waste and defects.
  • Understand how international process improvement frameworks enhance productivity and competitiveness.
  • Demonstrate the ability to support organizational projects using Lean and Six Sigma practices.

Global Quality Compliance, Auditing, and Risk Management

  • Recognize the role of compliance in meeting international quality and safety standards.
  • Apply auditing techniques to evaluate organizational processes and identify non‑conformance.
  • Understand risk management principles and their application in global quality systems.
  • Contribute to corrective and preventive actions that strengthen compliance and reduce risks.

Strategic Leadership and Organisational Excellence Frameworks

  • Understand the role of leadership in driving quality culture and organizational excellence.
  • Apply frameworks such as EFQM and Baldrige to assess and improve organizational performance.
  • Recognize how strategic planning aligns quality initiatives with business objectives.
  • Demonstrate the ability to lead teams in implementing excellence models and quality strategies.

Continuous Improvement, Innovation, and Customer Satisfaction in International Contexts

  • Apply continuous improvement techniques to enhance organizational processes and outcomes.
  • Recognize the importance of innovation in sustaining competitiveness and quality performance.
  • Understand how customer satisfaction metrics drive quality improvement in global markets.
  • Demonstrate the ability to support initiatives that balance efficiency, innovation, and customer focus.

Completing the ICTQual AB Certified Total Quality Management Professional provides learners with advanced knowledge in global quality standards, Lean Six Sigma, compliance, and organizational excellence. This certification opens pathways to higher vocational diplomas, specialized quality management programs, and leadership opportunities across industries such as manufacturing, healthcare, logistics, and services. Learners can progress into senior QA/QC roles, auditing positions, or strategic management functions where continuous improvement and customer satisfaction are critical.

  • Progression to Level 6 and Level 7 Diplomas in Quality Assurance, Risk Management, or Organisational Excellence.
  • Entry into senior quality assurance and compliance roles across international industries.
  • Opportunities to work as quality auditors, process improvement specialists, or compliance managers.
  • Pathway to leadership positions in manufacturing, healthcare, logistics, and service sectors.
  • Eligibility for advanced vocational training in Lean Six Sigma Black Belt and global excellence frameworks.
  • Development into strategic roles supporting organizational transformation and continuous improvement initiatives.
  • Access to international certifications in auditing, risk management, and quality leadership.
  • Opportunities to specialize in customer satisfaction, innovation, and global competitiveness strategies.
  • Career progression into consultancy roles advising organizations on TQM and compliance systems.
  • Foundation for continuous professional development through advanced vocational qualifications in QA/QC and management systems.
  • Pathway to roles in organizational excellence programs such as EFQM, Baldrige, and ISO leadership.

FAQs

This certification is ideal for professionals, supervisors, and managers seeking to strengthen their expertise in Total Quality Management. It suits individuals working in manufacturing, healthcare, logistics, and service industries who want to lead quality initiatives and ensure compliance with global standards.

Learners will gain advanced skills in Lean, Six Sigma, and international quality frameworks. They will develop expertise in auditing, compliance, and risk management, alongside leadership abilities to drive organizational excellence. The course also builds capacity for continuous improvement, innovation, and customer satisfaction in global contexts.

The ICTQual AB Certified Total Quality Management Professional is a 15 days programme designed to be completed in full-time study over this period, with a focus on both theoretical learning and practical application.

ICTQual AB Certified Total Quality Management Professional is offered in various formats, including online, in-person, or a combination of both. Participants can choose the format that best fits their schedule and learning preferences. But final decision is made by ATC.

Yes, ICTQual AB Certified Total Quality Management Professional, includes assessments consisting of 100 multiple-choice questions (MCQs). These assessments evaluate participants’ understanding of the course material and their ability to apply concepts in practical situations. A minimum score of 75% is required to pass the assessments.cal situations. It is mandatory to pass assessments with a minimum score of 75%