ICTQual Level 3 Award in Learn How to Use The 911, 999 & 112 Emergency Services Correctly

The ICTQual Level 3 Award in Learn How to Use the 911, 999 & 112 Emergency Services Correctly is an internationally recognised qualification designed to prepare learners with the knowledge and confidence to act effectively in emergencies. Around the world, numbers such as 911 in the United States, 999 in the United Kingdom, and 112 across Europe and many other regions are vital lifelines. This course ensures that learners understand how to use these services responsibly, efficiently, and in line with international safety standards.

This programme focuses on the principles of emergency response. Learners will explore how to recognise genuine emergencies, remain calm under pressure, and communicate clearly with emergency operators. The course also highlights the importance of providing accurate details such as location, type of emergency, and immediate risks, which can save valuable time and lives.

Participants will gain insights into how emergency systems operate across different countries, ensuring they are prepared whether at home, at work, or while travelling abroad. The training also covers ethical responsibilities, misuse prevention, and the role of individuals in supporting community safety.

By completing the ICTQual Level 3 Award, learners will be equipped with practical skills to respond confidently in urgent situations. This qualification is particularly valuable for healthcare workers, educators, security staff, community leaders, and anyone committed to improving their emergency preparedness.

As global safety standards continue to emphasise rapid and accurate emergency response, this award provides internationally relevant skills that enhance both personal safety and professional credibility. It is a vital step for anyone who wants to protect lives and ensure the correct use of emergency services worldwide.

Course Overview

Level 3 Award in Learn How to Use The 911, 999 & 112 Emergency Services Correctly

To enrol in ICTQual Level 3 Award in Learn How to Use The 911, 999 & 112 Emergency Services Correctly learner must meet the following entry requirements:

  • Age Requirement: Learners must be at least 18 years old at the time of registration.
  • Educational Background:A minimum of a Level 2 qualification in a related healthcare, public safety, or community service field is generally required. Equivalent qualifications or prior learning may also be accepted by some institutions. Learners with a background in health sciences, first aid, or safety training will find the course particularly beneficial.
  • Professional Experience:It is recommended that learners have at least one year of practical experience in a healthcare, emergency response, or community support role where direct interaction with the public is a key component. Experience in roles involving patient communication, emergency documentation, or frontline support is highly advantageous.
  • English Proficiency:Since the course is delivered in English, learners must demonstrate proficiency in reading, writing, speaking, and comprehension. Strong English skills are essential for engaging with course materials, participating in discussions, and completing written assessments to a professional standard.
  • Additional Requirement:Learners should possess basic literacy and numeracy skills, as the programme involves reading emergency protocols, interpreting case studies, and applying simple calculations. Some institutions may request a reference from an employer or supervisor to confirm suitability. Above all, candidates should demonstrate a genuine interest in emergency preparedness, public safety, and responsible use of emergency services, along with a commitment to ethical and professional standards.

This qualification, the ICTQual AB Level 2 International Diploma in Dental Technology , consists of mandatory units.

  1. Introduction to Emergency Services
  2. Legal and Ethical Considerations
  3. Communication Skills
  4. Role of Emergency Services

Learning Outcomes for the Study Units:

Introduction to Emergency Services

  • Understand the purpose and importance of emergency services in public safety.
  • Identify the functions of 911, 999, and 112 systems in different regions.
  • Recognise the types of emergencies that require immediate response.
  • Explain the responsibilities of callers when contacting emergency services.
  • Develop awareness of how emergency services coordinate with healthcare, fire, and law enforcement.

Legal and Ethical Considerations

  • Understand the legal responsibilities when using emergency numbers.
  • Recognise the consequences of misuse or false reporting to emergency services.
  • Apply ethical principles when deciding to contact emergency services.
  • Understand patient rights, confidentiality, and duty of care in emergencies.
  • Evaluate the importance of accountability and professionalism in emergency response.

Communication Skills

  • Develop clear and concise communication techniques for emergency calls.
  • Learn how to provide accurate information such as location, nature of emergency, and risks.
  • Apply active listening skills to follow operator instructions effectively.
  • Overcome barriers to communication such as stress, panic, or language differences.
  • Build confidence in maintaining calm and professional communication under pressure.

Role of Emergency Services

  • Understand the roles of police, fire, ambulance, and other emergency responders.
  • Recognise how different emergency services collaborate during incidents.
  • Explain the importance of rapid response and accurate information sharing.
  • Identify the limitations and challenges faced by emergency services.
  • Appreciate the role of the public in supporting emergency services and community safety.

Completing the ICTQual Level 3 Award in Learn How to Use the 911, 999 & 112 Emergency Services Correctly provides learners with essential skills in emergency communication, public safety, and responsible use of international emergency numbers. This qualification not only enhances personal preparedness but also creates opportunities for professional growth in healthcare, security, and community service sectors.

Advanced Emergency Response Training

  • Progress to higher‑level qualifications in emergency response and disaster management.
  • Gain specialist training in first aid, CPR, and advanced life support.
  • Explore courses in crisis management and emergency planning.
  • Build expertise in handling large‑scale emergencies and public safety incidents.
  • Prepare for leadership roles in emergency response teams.

Healthcare and Community Support Roles

  • Pursue roles as a healthcare assistant or clinical support worker.
  • Work in community health programmes focusing on safety and awareness.
  • Support patient care in hospitals, clinics, and emergency departments.
  • Assist in public health campaigns promoting emergency preparedness.
  • Contribute to community resilience and safety initiatives.

Security and Public Safety Careers

  • Apply skills in security services, law enforcement, or protective services.
  • Work in roles requiring emergency communication and rapid response.
  • Support safety operations in schools, workplaces, and public venues.
  • Gain opportunities in transport, aviation, and event security sectors.
  • Enhance employability in both national and international safety roles.

Continuous Professional Development (CPD)

  • Attend workshops and seminars on emergency communication and safety.
  • Join professional associations in healthcare, safety, or emergency services.
  • Stay updated with evolving global emergency protocols and standards.
  • Engage in refresher training to maintain professional competence.
  • Build a CPD portfolio to track achievements and career progression.

FAQs

The ICTQual Level 3 Award in Learn How to Use the 911, 999 & 112 Emergency Services Correctly is ideal for anyone who wants to improve their emergency preparedness and response skills. It is particularly suitable for healthcare workers, teachers, security staff, community leaders, first responders, and individuals working in public safety roles. The course is also valuable for international travellers and members of the public who want to understand how to use global emergency numbers responsibly and effectively.

By enrolling in this course, learners gain practical knowledge and confidence in handling emergency situations. Key benefits include:

  • Understanding how to use 911, 999, and 112 emergency services correctly across different regions.
  • Developing clear communication skills to provide accurate information during emergency calls.
  • Learning how to recognise genuine emergencies and respond appropriately.
  • Gaining internationally relevant skills that enhance both personal safety and professional credibility.
  • Building confidence to act quickly and responsibly in urgent situations at home, work, or in public spaces.

ICTQual Level 3 Award in Learn How to Use The 911, 999 & 112 Emergency Services Correctly is a 3-day 9-hour training program. This Training program has mandatory assessment which will be conducted through Approved Training Centres.

ICTQual Level 3 Award in Learn How to Use The 911, 999 & 112 Emergency Services Correctly is offered in various formats, including online, in-person, or a combination. Participants can choose the format that best fits their schedule and learning preferences. But the final decision is made by ATC.

Yes, the ICTQual Level 3 Award in Learn How to Use The 911, 999 & 112 Emergency Services Correctly includes quizzes consisting of 100 multiple-choice questions (MCQs). These assessments evaluate participants’ comprehension of course material and ability to apply concepts in practical situations. It is mandatory to pass assessments with a minimum score of 75%.