ICTQual International Level 3 Certificate in Air Cargo Management
The ICTQual International Level 3 Certificate in Air Cargo Management is a professionally structured, 5-credit qualification designed to equip learners with essential operational skills and industry insight. Whether you’re a fresher entering the aviation sector or a professional seeking to formalise your experience, this programme offers a practical foundation for career growth in airport cargo logistics.
Air cargo is a vital component of global trade, supply chain efficiency, and airport operations. This course introduces learners to core areas such as cargo handling procedures, freight forwarding principles, and customer service in cargo environments. Learners gain practical knowledge of documentation, storage, and service quality—skills that are directly applicable across courier hubs, freight terminals, and airport cargo departments.
Professionally valuable and internationally relevant, the Level 3 Certificate supports entry into roles such as cargo assistant, logistics coordinator, and ground services operative. It also prepares learners for progression into higher-level vocational qualifications in air cargo, multimodal logistics, and aviation management.
Key benefits of completing this programme include enhanced employability, improved operational confidence, and readiness for structured career advancement. The course is designed for flexible delivery across ICTQual AB centres, making it accessible to learners in diverse geographic and professional contexts.
By completing this internationally recognised qualification, learners gain the skills, awareness, and motivation needed to thrive in dynamic cargo environments—building a strong foundation for long-term success in aviation logistics.
International Level 3 Certificate in Air Cargo Management
To enrol in ICTQual International Level 3 Certificate in Air Cargo Management, learner must meet the following entry requirements:
This qualification, the ICTQual International Level 3 Certificate in Air Cargo Management, consists of 3 mandatory units.
- Cargo Acceptance and Storage Procedures
- Introduction to Freight Forwarding and Logistics Coordination
- Customer Service and Communication in Cargo Operations
Learning Outcomes for the ICTQual International Level 3 Certificate in Air Cargo Management:
Cargo Acceptance and Storage Procedures
- Understand the standard procedures for accepting cargo at airport terminals
- Identify key documentation required during cargo acceptance and verification
- Recognise different cargo types and their specific storage requirements
- Apply basic principles of safe and secure cargo storage
- Understand the role of temperature control and segregation in cargo warehousing
- Follow protocols for handling perishable, hazardous, and high-value cargo
- Demonstrate awareness of cargo tracking systems and inventory control
- Appreciate the importance of compliance and accuracy in cargo acceptance workflows
Introduction to Freight Forwarding and Logistics Coordination
- Understand the role of freight forwarders in global cargo movement
- Identify key stages in the logistics coordination process
- Recognise the importance of multimodal transport in air cargo operations
- Describe basic routing, scheduling, and cargo consolidation practices
- Understand how freight forwarding supports customs clearance and international trade
- Apply foundational knowledge of cargo documentation in logistics coordination
- Demonstrate awareness of service providers, carriers, and supply chain partners
- Appreciate the role of coordination in ensuring timely and cost-effective cargo delivery
Customer Service and Communication in Cargo Operations
- Understand the importance of professional communication in cargo service environments
- Apply basic customer service principles in cargo handling and support roles
- Recognise common customer queries and how to respond effectively
- Demonstrate active listening and clear verbal communication in operational settings
- Understand how to manage complaints and service disruptions professionally
- Appreciate the role of empathy, accuracy, and responsiveness in cargo interactions
- Use appropriate terminology and tone when dealing with clients and stakeholders
- Strengthen teamwork and interpersonal skills in airport cargo operations
The ICTQual International Level 3 Certificate in Air Cargo Management is a 5-credit qualification that builds practical competence in cargo acceptance, freight coordination, and customer service. Upon completion, learners are equipped to pursue structured vocational advancement, operational roles, and skill development across the aviation logistics sector. This certificate supports progression into higher-level qualifications and specialised training within airport cargo environments.
Progression to Advanced Vocational Qualifications
- Advance to Level 4 Certificate or Diploma in Air Cargo or Aviation Logistics
- Build readiness for specialised training in cargo planning and regulatory compliance
- Strengthen foundational knowledge for supervisory or team leader programmes
- Align learning with international vocational pathways in airport operations
- Prepare for structured qualifications in multimodal logistics or cargo coordination
- Support long-term career development through progressive skill-building
- Gain eligibility for centre-led or workplace-supported learning initiatives
- Explore vocational routes in cargo documentation, routing, and service quality
Entry into Cargo Coordination and Ground Operations Roles
- Apply for roles such as cargo coordinator, logistics assistant, or ground services operative
- Support cargo acceptance, storage, and documentation workflows
- Assist with freight forwarding and routing under supervision
- Contribute to team-based cargo handling and operational planning
- Gain exposure to airport logistics and service delivery environments
- Build practical experience in cargo movement and inventory control
- Strengthen employability in aviation logistics and support services
- Develop workplace readiness for operational and customer-facing roles
Development of Freight Forwarding and Logistics Skills
- Understand the principles of multimodal transport and cargo routing
- Apply basic coordination techniques for cargo scheduling and consolidation
- Support documentation and customs procedures in freight forwarding
- Recognise the role of logistics partners and service providers
- Build awareness of international cargo movement and trade facilitation
- Strengthen planning and coordination skills in cargo operations
- Prepare for roles requiring logistics support and operational efficiency
- Develop readiness for advanced training in supply chain and cargo management
Enhancement of Customer Service and Communication Competencies
- Apply professional communication techniques in cargo service environments
- Manage customer queries and service requests effectively
- Demonstrate empathy, accuracy, and responsiveness in cargo interactions
- Strengthen verbal and written communication in operational settings
- Promote positive customer experiences in airport cargo departments
- Build confidence in handling complaints and service disruptions
- Support teamwork and collaboration in cargo service delivery
- Prepare for roles requiring stakeholder engagement and service quality
Preparation for Centre-Based or Workplace Training
- Build readiness for structured vocational programmes at approved centres
- Engage in practical workshops, simulations, or on-site cargo training
- Support workplace learning initiatives in airport cargo environments
- Participate in team-based activities and supervised cargo tasks
- Develop confidence in applying theory to real-world operations
- Strengthen communication and collaboration skills in training settings
- Align learning with centre-led progression plans and qualification frameworks
- Prepare for blended learning or apprenticeship-style programmes
Strengthening of Safety, Security, and Emergency Awareness
- Apply safety protocols in cargo handling and airport environments
- Recognise hazards and follow emergency procedures with confidence
- Understand the importance of PPE and secure cargo storage
- Support safe movement and segregation of cargo types
- Promote awareness of restricted goods and handling precautions
- Build familiarity with cargo zones, signage, and operational layouts
- Strengthen safety culture and responsibility in aviation settings
- Prepare for future roles requiring compliance and risk management
Exploration of Career Pathways in Aviation Logistics
- Discover roles in cargo planning, documentation, and freight coordination
- Understand how air cargo supports global trade and supply chain efficiency
- Identify long-term career options in airport logistics and cargo services
- Explore opportunities in courier hubs, freight terminals, and airline cargo departments
- Gain insight into progression routes toward supervisory or specialist roles
- Build motivation for continued learning and professional development
- Connect with mentors, trainers, or industry professionals for guidance
- Strengthen career clarity and goal-setting in aviation logistics
Motivation for Lifelong Learning and Professional Growth
- Build confidence in pursuing structured learning and career development
- Discover personal strengths and interests in aviation logistics
- Set goals for future qualifications and workplace achievements
- Engage with trainers, mentors, and learning communities
- Develop a growth mindset and commitment to continuous improvement
- Explore new areas of interest within cargo and airport operations
- Strengthen personal motivation and professional identity
- Prepare for a rewarding journey in aviation and logistics careers