ICTQual AB Level 3 Certificate in Healthcare Human Resource Management

The ICTQual AB Level 3 Certificate in Healthcare Human Resource Management is a comprehensive qualification designed for learners who wish to develop the skills and knowledge required to manage human resources effectively within healthcare organisations. This course equips learners with practical strategies to oversee workforce planning, staff development, recruitment, and performance management, ensuring that healthcare teams operate efficiently and provide high-quality patient care.

Learners will explore key topics such as human resource planning, employee engagement, recruitment and selection, performance appraisal, and legal and ethical considerations in healthcare HR. The course emphasises the importance of effective leadership, staff management, and regulatory compliance to maintain a productive and motivated workforce.

Ideal for both new and experienced healthcare professionals, this certificate provides a pathway to supervisory or managerial roles focused on human resources within hospitals, clinics, care homes, and other healthcare settings. Learners will gain skills to develop HR policies, manage staff performance, resolve workplace conflicts, and contribute to a positive organisational culture that supports patient care and staff wellbeing.

By undertaking the ICTQual AB Level 3 Certificate in Healthcare Human Resource Management, learners enhance their employability, demonstrate a commitment to professional development, and acquire the tools necessary to lead and manage healthcare teams effectively. This qualification is particularly valuable for those aiming to improve workforce efficiency, support regulatory compliance, and foster a motivated, skilled, and patient-focused healthcare workforce.

Course overview

Level 3 Certificate in Healthcare Human Resource Management

To enrol in ICTQual AB Level 3 Certificate in Healthcare Human Resource Management, learner must meet the following entry requirements:

  • Age Requirement: Learners must be at least 16 years old at the time of registration.
  • Educational Background: A high school diploma or equivalent is recommended. Learners with relevant work experience in healthcare, human resources, or management may also be considered.
  • Work Experience: Prior experience in healthcare administration, HR, or staff management is advantageous but not mandatory. Learners can enrol to develop foundational knowledge and practical skills in healthcare HR management.
  • English Proficiency: Learners should have a good command of English, including reading, writing, and comprehension skills, to engage fully with course materials and assessments.
  • Access to Learning Resources:Learners must have access to a computer or digital device with internet connectivity if taking the course online.

This qualification, the ICTQual AB Level 3 Certificate in Healthcare Human Resource Management, consists of 6 mandatory units.

  1. Introduction to Healthcare Human Resource Management
  2. Workforce Planning and Recruitment in Healthcare
  3. Staff Development and Performance Management
  4. Employee Engagement and Motivation in Healthcare
  5. Legal and Ethical Considerations in Healthcare HR
  6. Managing Workplace Conflicts and Organisational Culture

Learning Outcomes for the Study Units:

Introduction to Healthcare Human Resource Management

  • Understand the fundamental principles and functions of human resource management in healthcare.
  • Recognise the role of HR in supporting organisational efficiency and patient care.
  • Identify key HR responsibilities and practices within healthcare settings.

Workforce Planning and Recruitment in Healthcare

  • Learn strategies for effective workforce planning to meet organisational needs.
  • Understand the recruitment and selection process, including job analysis and candidate evaluation.
  • Develop skills to align staffing levels with service requirements and quality care standards.

Staff Development and Performance Management

  • Understand the importance of staff training, development, and continuous professional growth.
  • Learn to design and implement performance management systems.
  • Develop skills to evaluate employee performance and support career progression.

Employee Engagement and Motivation in Healthcare

  • Understand factors influencing staff engagement and motivation in healthcare environments.
  • Learn strategies to enhance employee satisfaction, retention, and productivity.
  • Develop approaches to foster a positive and supportive workplace culture.

Legal and Ethical Considerations in Healthcare HR

  • Understand legal and regulatory requirements affecting human resource management in healthcare.
  • Learn ethical principles guiding HR practices and employee relations.
  • Develop skills to ensure compliance with employment law, health and safety regulations, and organisational policies.

Managing Workplace Conflicts and Organisational Culture

  • Understand the sources and types of workplace conflicts in healthcare settings.
  • Learn strategies to resolve conflicts effectively and maintain team cohesion.
  • Develop skills to foster a positive organisational culture that supports collaboration, patient care, and staff wellbeing.

Completing the ICTQual AB Level 3 Certificate in Healthcare Human Resource Management equips learners with essential knowledge and skills to advance in human resource, management, and leadership roles within healthcare organisations. This qualification prepares learners to manage staffing, support employee development, and contribute to a positive workplace culture that enhances patient care.

  • Higher-Level Qualifications
    Learners can progress to Level 4 or Level 5 diplomas in healthcare management, human resource management, or leadership. These advanced qualifications build on the foundational knowledge of this certificate and prepare learners for senior HR, management, or strategic roles.
  • Career Development Opportunities
    Learners can pursue roles such as healthcare HR assistants, HR coordinators, recruitment officers, staff development officers, or team supervisors. The course enhances employability by providing practical skills in workforce planning, performance management, and employee engagement.
  • Specialisation Pathways
    Learners interested in specific areas of healthcare HR can specialise in:
    • Workforce planning and recruitment strategy
    • Staff training, performance appraisal, and professional development
    • Employee engagement, wellbeing, and organisational culture
      Specialisation enables learners to take on strategic roles and contribute to a motivated and efficient healthcare workforce.
  • Professional Recognition and CPD
    This qualification contributes to continuous professional development (CPD), demonstrating learners’ commitment to effective HR practices and leadership in healthcare.
  • Enhanced Employability
    Learners gain practical knowledge of human resource management, legal and ethical considerations, and staff engagement strategies, making them competitive candidates for supervisory and management positions within healthcare organisations.

FAQs

This course is ideal for learners working or aspiring to work in human resource, management, or leadership roles within healthcare settings. It is suitable for HR assistants, coordinators, recruitment officers, team supervisors, and professionals aiming to enhance their HR knowledge and skills in healthcare.

Learners must be at least 16 years old. A high school diploma or equivalent is recommended, but learners with relevant work experience in healthcare, administration, or HR may also enrol. Learners should have a good command of English, including reading, writing, and comprehension skills, and basic computer literacy.

ICTQual AB Level 3 Certificate in Healthcare Human Resource Management is 10 days training program. As this Training program have mandatory assessment which will be conducted through Approved Training Centers.

ICTQual AB allows to offer Level 3 Certificate in Healthcare Human Resource Management in various formats, including online, in-person, or a combination of both. Participants can choose the format that best fits their schedule and learning preferences. But final decision is made by ATC.

Yes, ICTQual AB Level 3 Certificate in Healthcare Human Resource Management consist of 6 mandatory assessments . These assessments are designed to evaluate participants’ comprehension of course material and their capacity to apply concepts in practical situations. It is mandatory to pass assessments with a minimum score of 75%