ICTQual AB Level 3 Diploma in HR and Learning & Development-HR Support

The ICTQual AB Level 3 Diploma in HR and Learning & Development – HR Support is a vocational qualification tailored for learners seeking to launch or advance their careers in human resources. This diploma provides essential HR support knowledge, combining foundational theory with practical application, making it a stand-out pathway for those interested in entry-level HR roles or learning and development positions. The programme empowers learners with core competencies such as HR administration, recruitment support, employee onboarding, and compliance awareness—offering a robust understanding of modern HR practices.

At Level 3, the diploma acts as a strategic stepping-stone, ideal for school leavers, administrative professionals, or career changers who wish to build credibility in HR as well as L&D. Through hands-on assignments, case-based learning, and real-world workplace tasks, learners develop transferable skills in communication, teamwork, and organisational support. The qualification not only enhances employability in roles such as HR Assistant, Recruitment Coordinator, or Learning Administrator but also establishes a solid foundation for progression into higher-level HR or L&D qualifications and career growth.

Course overview

Level 3 Diploma in HR and Learning & Development-HR Support

To enrol in ICTQual AB Level 3 Diploma in HR and Learning & Development-HR Support, learner must meet the following entry requirements:

  • Age Requirement: Learners must be 18 years of age or older at the time of enrolment.
  • Educational Background: A basic secondary school education or equivalent is recommended to support understanding of HR and learning & development concepts.
  • Interest in HR and L&D : Learner should demonstrate a genuine interest in human resources, employee development, or supporting workplace operations.
  • English Language Proficiency: A good standard of English proficiency is essential for understanding course materials, workplace policies, and assessment activities.
  • Relevant Work Experience: While not mandatory, learners with prior administrative or HR-related experience may find the course content more relatable.

This qualification, the ICTQual AB Level 3 Diploma in HR and Learning & Development-HR Support, consists of 6 mandatory units.

  1. HR Administration and Record Keeping
  2. Recruitment and Onboarding Support
  3. Employee Relations and Communication
  4. Learning & Development Fundamentals
  5. Health, Safety, and Employment Legislation Awareness
  6. HR Support Tools and Digital Literacy

Learning Outcomes for the Study Units:

HR Administration and Record Keeping

  • Maintain accurate and confidential employee records in line with organisational procedures.
  • Understand the purpose and importance of HR documentation and filing systems.
  • Process HR documentation such as contracts, holiday records, and absence logs.
  • Ensure compliance with data protection regulations when handling employee information.

Recruitment and Onboarding Support

  • Assist with the coordination of recruitment and selection processes.
  • Prepare job adverts, interview schedules, and applicant communications.
  • Support onboarding processes including inductions, documentation, and welcome procedures.
  • Understand the importance of fair, inclusive, and consistent recruitment practices.

Employee Relations and Communication

  • Support effective communication across teams and departments.
  • Recognise the principles of positive employee relations and staff engagement.
  • Respond professionally to internal queries and requests.
  • Understand how confidentiality, discretion, and professionalism impact workplace interactions.

Learning & Development Fundamentals

  • Identify learning and development needs within a workplace setting.
  • Support the organisation and delivery of training sessions and workshops.
  • Maintain accurate training records and learner feedback.
  • Understand the role of L&D in staff performance, motivation, and retention.

Health, Safety, and Employment Legislation Awareness

  • Understand key employment laws including equality, health and safety, and working time regulations.
  • Support the implementation of workplace policies and procedures.
  • Recognise employee rights and employer responsibilities.
  • Identify the role of HR in maintaining legal and safe working environments.

HR Support Tools and Digital Literacy

  • Use common HR software and platforms for data entry, communication, and reporting.
  • Demonstrate confidence in digital tools such as spreadsheets, email, and document templates.
  • Understand how technology supports efficiency in HR operations.
  • Maintain digital records securely and in accordance with organisational guidelines.

Career Opportunities

  • HR Assistant
  • Recruitment Coordinator
  • Learning & Development Administrator
  • HR Support Officer
  • Personnel Administrator
  • Office or Business Administrator (with HR responsibilities)

Academic and Professional Development

  • Progress to a Level 4 Diploma in:
    • Human Resource Management
    • Learning & Development
    • Business Administration with HR focus
  • Pursue specialised short courses or certifications in:
    • Employment Law
    • Recruitment and Selection
    • HR Information Systems (HRIS)
    • Employee Engagement and Wellbeing

Long-Term Career Pathways

  • Gain experience and move into roles such as:
    • HR Advisor
    • L&D Officer
    • Talent Acquisition Specialist
    • HR Business Partner (with further study and experience)
  • Begin a pathway towards Chartered HR status by progressing through higher-level HR qualifications and professional membership routes.

Skills Enhancement and Transferable Competencies

  • Build transferable skills in communication, teamwork, digital tools, and data handling.
  • Gain a solid foundation for roles in office management, training coordination, or administrative leadership across various sectors.
  • Enhance confidence to work in diverse organisational settings, including corporate, non-profit, education, and public services.

FAQs

The course is ideal for school leavers, career starters, administrative professionals, or anyone looking to enter the HR or L&D field with practical, job-ready skills.

Graduates of the ICTQual AB Level 3 HR Diploma can pursue roles such as HR Assistants, Junior HR Officers, Recruitment Coordinators, Employee Relations Assistants, or HR Administrators. This qualification also supports career progression in HR departments, talent management teams, and organisational support roles across multiple industries.

ICTQual AB Level 3 Diploma in HR and Learning & Development-HR Support is 30 Credits training program. As this Training program have mandatory assessment which will be conducted through Approved Training Centers.

ICTQual AB allows to offer Level 3 Diploma in HR and Learning & Development-HR Support in various formats, including online, in-person, or a combination of both. Participants can choose the format that best fits their schedule and learning preferences. But final decision is made by ATC.

Yes, ICTQual AB Level 3 Diploma in HR and Learning & Development-HR Support consist of 6 mandatory assessments . These assessments are designed to evaluate participants’ comprehension of course material and their capacity to apply concepts in practical situations.