ICTQual AB Level 3 Diploma in Business & Leadership-Business Analyst

The ICTQual AB Level 3 Diploma in Business & Leadership – Business Analyst provides learners with a practical and industry‑relevant qualification tailored to contemporary business analysis and leadership needs. This Level 3 diploma delivers a solid grounding in essential business analysis principles covering requirement gathering, stakeholder coordination, effective communication, and analytical problem‑solving.

Learners embark on a structured learning pathway that blends theoretical knowledge with applied techniques, equipping them to evaluate business challenges, propose solutions, and support organisational initiatives with confidence. The curriculum emphasises the development of leadership competencies alongside analytical skills, empowering learners to contribute meaningfully to business improvements and strategic decision‑making.

Designed for individuals seeking to build a career in business analysis, this diploma supports learners in emerging roles such as junior business analyst or business operations coordinator. Through insightful study units and real‑world applications, learners gain transferable expertise that positions them for progression—whether in the workplace, vocational studies, or further academic qualifications.

Course overview

Level 3 Diploma in Business & Leadership-Business Analyst

To enrol in ICTQual AB Level 3 Diploma in Business & Leadership-Business Analyst, learner must meet the following entry requirements:

  • Age Requirement: Learners must be 18 years or older at the time of registration.
  • Educational Background: A Level 2 qualification (or equivalent) is typically recommended. However, learners with practical work experience or strong motivation to pursue a career in business analysis may also be considered.
  • Industry Exposure: A good command of the English language is essential to complete reading, writing, and assessment tasks successfully. For non-native speakers, a qualification equivalent to CEFR Level B1 is advised.
  • Basic Digital Literacy: Learners should have a foundational understanding of digital tools, as the course may include research tasks, software usage, and online learning materials.

This qualification, the ICTQual AB Level 3 Diploma in Business & Leadership-Business Analyst, consists of 6 mandatory units.

  1. Introduction to Business Analysis Principles
  2. Effective Stakeholder Engagement & Communication
  3. Requirement Gathering & Documentation Techniques
  4. Analytical Problem-Solving & Decision Making
  5. Business Process Modelling & Improvement
  6. Professional Reporting & Reflective Practice

Learning Outcomes for the Study Units:

1. Introduction to Business Analysis Principles

  • Understand key concepts and terminology in business analysis
  • Describe the role and responsibilities of a business analyst within an organisation
  • Explain the value of business analysis in supporting decision‑making and organisational goals
  • Apply ethical and professional standards in a business environment

2. Effective Stakeholder Engagement & Communication

  • Identify and categorise stakeholder groups based on interest and influence
  • Develop strategies to engage stakeholders effectively throughout projects
  • Apply clear and tailored communication methods to support information sharing
  • Use negotiation and conflict-resolution techniques in stakeholder interactions

3. Requirement Gathering & Documentation Techniques

  • Select appropriate methods for gathering business requirements (e.g. interviews, surveys, workshops)
  • Accurately document functional and non‑functional requirements using standard formats
  • Analyse and validate requirements for completeness, consistency, and feasibility
  • Organise and maintain requirement traceability throughout the project lifecycle

4. Analytical Problem‑Solving & Decision Making

  • Apply structured techniques (e.g. SWOT, root cause analysis) to assess business challenges
  • Interpret data and findings to support evidence-based decisions
  • Recommend feasible and strategic solutions aligned with organisational objectives
  • Evaluate the impact and risks associated with proposed solutions

5. Business Process Modelling & Improvement

  • Map current business processes using standard modelling tools (e.g. flowcharts, BPMN)
  • Analyse processes to identify inefficiencies, bottlenecks, and improvement opportunities
  • Develop and propose optimised workflows that enhance performance and workflows
  • Monitor changes and review improved processes for effectiveness

6. Professional Reporting & Reflective Practice

  • Prepare structured and audience-appropriate reports summarising analysis and recommendations
  • Present findings clearly, incorporating visuals and data where relevant
  • Conduct reflective practice to evaluate personal performance and learning experiences
  • Identify areas for professional development and continuous improvement

Completing the ICTQual AB Level 3 Diploma in Business & Leadership – Business Analyst opens the door to a wide range of academic and professional opportunities. This qualification serves as a strong foundation for learners aiming to build careers in business analysis, operations, and strategic business support.

Academic Progression Pathways

Learners may advance to higher-level qualifications such as:

  • ICTQual AB Level 4 Diploma in Business & Leadership – Associate Project Manager
  • Level 4 Diploma in Business Analysis or Leadership
  • Vocational training or specialist certifications in data analysis, process improvement, or IT systems
  • Entry into undergraduate degree programmes in business, management, or IT-related disciplines

Career Opportunities

This diploma equips learners with key skills to step into junior business-focused roles, including:

  • Junior Business Analyst
  • Operations Assistant
  • Business Support Officer
  • Process Improvement Coordinator
  • Administrative Analyst

It also supports progression within various sectors, such as:

  • Financial Services
  • Retail & E-commerce
  • Government & Public Sector
  • Healthcare
  • Technology & Digital Services

Professional Development Potential

  • Gain eligibility for entry-level certifications in business analysis or project support
  • Build a strong portfolio to support applications for internships or apprenticeships
  • Develop core competencies that align with business transformation and operational improvement roles

FAQs

This course is ideal for learners aged 16 and above who are interested in starting a career as a business analyst or wish to develop foundational business and leadership skills for the workplace.

Graduates can pursue roles such as Junior Business Analyst, Business Support Officer, Team Leader, Project Coordinator, and Management Assistant. This qualification improves employability in corporate organisations, consultancy firms, financial institutions, and business management roles, preparing learners for career growth in business analysis and leadership.

ICTQual AB Level 3 Diploma in Business & Leadership-Business Analyst is 30 Credits training program. As this Training program have mandatory assessment which will be conducted through Approved Training Centers.

ICTQual AB allows to offer Level 3 Diploma in Business & Leadership-Business Analyst in various formats, including online, in-person, or a combination of both. Participants can choose the format that best fits their schedule and learning preferences. But final decision is made by ATC.

Yes, ICTQual AB Level 3 Diploma in Business & Leadership-Business Analyst consist of 6 mandatory assessments. These assessments are designed to evaluate participants’ comprehension of course material and their capacity to apply concepts in practical situations. It is mandatory to pass all assessments to achieve this qualification.