ICTQual AB Level 3 Award in Leadership and Management Skills

The ICTQual AB Level 3 Award in Leadership and Management Skills is a nationally recognised qualification designed to equip Learners with advanced supervisory and operational leadership capabilities. Ideal for those stepping into formal management roles, this award develops key skills such as leadership style adaptation, strategic decision-making, team engagement, performance evaluation, and stakeholder communication.

Learners benefit from a dynamic learning experience built around real-world examples, interactive scenarios, and reflective tasks. Delivered in flexible formats including online, blended and classroom-based delivery the Level 3 Award accommodates busy schedules while ensuring practical engagement and tutor guidance.

While there are no formal prerequisites, it is recommended that Learners have either completed a Level 2 qualification in leadership or have relevant workplace experience. Upon successful completion, Learners receive the ICTQual AB Level 3 Award in Leadership and Management Skills, which enhances their profile for roles such as frontline supervisors, operational leads, or junior managers across sectors like hospitality, retail, administration, and public services.

This qualification not only strengthens leadership confidence but also builds a foundation for further professional development, making it a strategic stepping stone toward sustained career growth and excellence in management.

Course overview

Level 3 Award in Leadership and Management Skills

To enrol in ICTQual AB Level 3 Award in Leadership and Management Skills, learner must meet the following entry requirements:

  • Age Requirement: Learners must be at least 16 years old at the time of registration.
  • Educational Background: There are no mandatory academic qualifications required for entry. However, Learners should have a good level of English literacy and numeracy, enabling them to complete reading tasks, communicate effectively, and meet assessment standards.
  • Experience: It is recommended that Learners have successfully completed a Level 2 qualification in leadership, management, or a related field, or
    Possess relevant workplace experience in a supervisory or team leadership capacity.

This qualification, the ICTQual AB Level 3 Award in Leadership and Management Skills, consists of 4 mandatory units.

  1. Strategic Leadership and Ethical Management
  2. Advanced Team Dynamics and Motivation
  3. Decision‑Making, Planning & Delegation
  4. Developing Performance Culture and Responsibilities

Learning Outcomes for the Study Units:

Unit 1: Strategic Leadership and Ethical Management

  • Understand the role of strategic leadership in achieving organisational goals
  • Analyse how vision, values, and ethics influence leadership decisions and behaviour
  • Apply ethical frameworks to workplace leadership challenges
  • Demonstrate the ability to align leadership actions with organisational strategy and culture

Unit 2: Advanced Team Dynamics and Motivation

  • Analyse how team roles, relationships, and dynamics affect team performance
  • Apply motivation theories to improve team engagement and productivity
  • Identify and address performance barriers through leadership intervention
  • Support inclusive and collaborative team environments that encourage high performance

Unit 3: Decision Making, Planning & Delegation

  • Apply structured decision-making models to workplace scenarios
  • Demonstrate the ability to plan and prioritise tasks aligned with team objectives
  • Delegate responsibilities effectively based on team strengths and workload demands
  • Monitor and evaluate delegated tasks to ensure accountability and completion

Unit 4: Developing Performance Culture and Responsibilities

  • Understand the principles of building a high-performance workplace culture
  • Establish performance expectations and role clarity across a team
  • Use coaching and feedback techniques to support individual and team development
  • Promote accountability, continuous improvement, and recognition within the team

The ICTQual AB Level 3 Award in Leadership and Management Skills is a career-focused qualification designed to elevate Learners into confident and competent team leaders or junior managers. On successful completion, Learners gain not only the practical tools to lead with impact but also clear pathways to advance their leadership journey.

Progression Opportunities Include:

  • Higher-Level Qualifications
    Learners can progress to:
    • ICTQual AB Level 3 Certificate or Level 3 Diploma in Leadership and Management Skills
    • Level 4 or Level 5 leadership, operations, or business management qualifications
    • Sector-specific courses in project management, human resources, or service operations
  • Career Advancement
    This award prepares Learners for positions such as:
    • First-Line Manager
    • Team Supervisor or Operations Lead
    • Department Coordinator or Frontline Manager
    • Junior Project or Programme Manager
  • Apprenticeships and Employer-Based Development
    Learners may enter:
    • Level 3 or Level 4 Apprenticeships in Team Leading, Business Administration, or Operational Management
    • Employer-led internal management development or fast-track leadership schemes
  • Continued Professional Development (CPD)
    Learners are encouraged to build on this foundation by pursuing:
    • Short courses in strategic thinking, emotional intelligence, or performance coaching
    • Regular CPD to stay current with leadership trends and industry standards

The ICTQual AB Level 3 Award acts as a strategic stepping stone for Learners seeking long-term leadership roles and a future in organisational growth and development.

FAQs

This course is ideal for Learners in supervisory roles or preparing to enter junior management positions. It is particularly suited to those seeking to formalise their leadership skills, improve team performance, and enhance strategic decision-making in the workplace.

Learners must:

  • Be 16 years of age or older
  • Have a good command of English reading, writing, and communication
  • Ideally have completed a Level 2 qualification or possess practical experience in a leadership or support role

ICTQual AB Level 3 Award in Leadership and Management Skills is 9 Hours training program. As this Training program have mandatory assessment which will be conducted through Approved Training Centers.

ICTQual AB allows to offer Level 3 Award in Leadership and Management Skills in various formats, including online, in-person, or a combination of both. Participants can choose the format that best fits their schedule and learning preferences. But final decision is made by ATC.

Yes, ICTQual AB Level 3 Award in Leadership and Management Skills consist of 4 mandatory assessments . These assessments are designed to evaluate participants’ comprehension of course material and their capacity to apply concepts in practical situations. It is mandatory to pass assessments with a minimum score of 75%