ICTQual AB Level 2 Award in Leadership and Management Skills

The ICTQual AB Level 2 Award in Leadership and Management Skills is a nationally recognised qualification designed to empower Learners with practical tools to develop their supervisory and team-leading capabilities. Ideal for those preparing for front-line leadership roles, this award provides essential insights into effective communication, team motivation, performance planning, and conflict resolution.

Learners benefit from a learning experience rooted in real-world examples and interactive content, supported by scenario-based activities and reflective exercises. Delivered via flexible formats including online, blended, or in-person delivery this Level 2 Award accommodates busy schedules while maintaining structured guidance and tutor support.

There are no formal prerequisites, although completion of a Level 1 qualification or some workplace experience is helpful. On successful completion, Learners receive the ICTQual AB Level 2 Award in Leadership and Management Skills, demonstrating their readiness to take on supervisory duties, lead teams effectively, and support organisational objectives.

This qualification not only enhances personal confidence and communication skills but also strengthens employability in sectors such as hospitality, retail, administration, and public services. Let this award serve as your strategic stepping stone toward continued professional development and leadership excellence.

Course overview

Level 2 Award in Leadership and Management Skills

To enrol in ICTQual AB Level 2 Award in Leadership and Management Skills, learner must meet the following entry requirements:

  • Age Requirement: Learners must be 16 years of age or older at the time of enrolment.
  • Educational Background: No formal academic qualifications are required. However, Learners should demonstrate a sound level of English reading, writing, and comprehension, as these skills are essential for engaging with course materials, participating in discussions, and completing written assessments.
  • Experience: While previous qualifications are not mandatory, it is recommended that Learners
    have completed a Level 1 Award in Leadership, Teamwork, or a related discipline, or
    Possess basic experience in a support or assistant role within a team environment, such as retail, hospitality, administration, or customer service
  • English Proficiency: Learners must have a reasonable standard of English proficiency.

This qualification, the ICTQual AB Level 2 Award in Leadership and Management Skills, consists of 3 mandatory units.

  1. Leadership Styles and Motivational Techniques
  2. Team Communication and Conflict Resolution
  3. Task Planning and Performance Management

Learning Outcomes for the Study Units:

Unit 1: Leadership Styles and Motivational Techniques

  • Identify and describe different leadership styles and their impact on team performance
  • Apply appropriate leadership approaches to match specific workplace situations
  • Understand the relationship between leadership behaviour and team motivation
  • Demonstrate the ability to use basic motivational strategies to support team engagement

Unit 2: Team Communication and Conflict Resolution

  • Understand the principles of effective team communication in a leadership context
  • Apply communication techniques to encourage collaboration and clarity within teams
  • Identify common causes of workplace conflict and apply basic resolution methods
  • Support a positive team environment through active listening and respectful dialogue

Unit 3: Task Planning and Performance Management

  • Plan tasks and allocate resources effectively within a team structure
  • Set achievable goals and monitor progress against team objectives
  • Understand how to provide constructive feedback to improve individual and team performance
  • Apply performance monitoring techniques to support continuous improvement

The ICTQual AB Level 2 Award in Leadership and Management Skills provides a strong foundation for Learners aiming to grow into confident team leaders and front-line supervisors. Upon completion, Learners are well-positioned to advance their leadership capabilities through further qualifications and increased workplace responsibility.

Progression Pathways Include:

  • Further Qualifications
    Learners may continue their development with:
    • ICTQual AB Level 3 Award in Leadership and Management Skills
    • ICTQual AB Level 2 or Level 3 Certificate in Team Leadership or Business Operations
    • Sector-specific leadership qualifications in customer service, hospitality, retail, or administration
  • Workplace Advancement
    This qualification enhances eligibility for:
    • Team Leader or Supervisor roles across departments
    • Shift or Operations Coordinators in service or support environments
    • Internal leadership development or talent progression programmes
  • Apprenticeships and Structured Training
    Learners may access:
    • Level 3 Apprenticeships in Team Leading, Business Administration, or Operational Management
    • Employer-sponsored CPD (Continuous Professional Development) plans
  • Preparation for Higher Leadership Responsibilities
    The course equips Learners with the confidence and skill set to take ownership of team performance, delegate tasks effectively, and contribute to organisational goals—laying the groundwork for senior supervisory or junior management roles.

FAQs

This course is designed for Learners preparing for or currently in a team-leading role. It is ideal for those who want to enhance their leadership approach, strengthen communication, and manage performance effectively in a workplace setting.

Learners must:

  • Be 16 years of age or older
  • Have a basic level of English reading, writing, and comprehension
  • While not mandatory, it is recommended that Learners have completed a Level 1 qualification or have basic workplace experience

ICTQual AB Level 2 Award in Leadership and Management Skills is 6 Hours training program. As this Training program have mandatory assessment which will be conducted through Approved Training Centers.

ICTQual AB allows to offer Level 2 Award in Leadership and Management Skills in various formats, including online, in-person, or a combination of both. Participants can choose the format that best fits their schedule and learning preferences. But final decision is made by ATC.

Yes, ICTQual AB Level 2 Award in Leadership and Management Skills consist of 3 mandatory assessments . These assessments are designed to evaluate participants’ comprehension of course material and their capacity to apply concepts in practical situations. It is mandatory to pass assessments with a minimum score of 75%