ICTQual AB Level 2 Award in Serving Safe for Managers

In the ever‑evolving hospitality and food service sector, strong leadership and safety awareness are essential for success. The ICTQual AB Level 2 Award in Serving Safe for Managers is a nationally recognized credential designed to help supervisors and mid‑level managers cement their expertise in safe food and beverage service. Building on foundational practices, this qualification deepens your understanding of safety, hygiene, legal responsibilities, and team leadership.

This Level 2 Award is ideal for individuals who already manage day‑to‑day service teams in restaurants, bars, cafés, hotels, or catering businesses and are looking to formalize their knowledge with a compliance‑focused qualification. Key modules address critical areas such as hazard identification, allergen management, temperature control, and staff training equipping managers to lead with confidence and maintain high safety standards.

On completion, you will receive the ICTQual AB Level 2 Award, demonstrating your ability to manage safe serving operations and support a compliant, customer‑focused environment. Boost your credibility, protect public health, and enhance team performance with this essential qualification in food service leadership.

Course overview

Level 2 Award in Serving Safe for Managers

To enrol in ICTQual AB Level 2 Award in Serving Safe for Managers, learner must meet the following entry requirements:

  • Age Requirement: Learners must be 16 years of age or older at the time of registration.
  • Recommended Prior Knowledge: Although there are no formal prerequisites, it is recommended that Learners have either completed a Level 1 qualification in food or beverage safety or possess some practical workplace experience in hospitality or supervisory settings.
  • Access to Learning Resources: For online delivery, Learners must have access to a computer or smart device with internet connectivity, audio-visual capabilities, and a quiet environment suitable for study and assessment.
  • English Proficiency: A basic command of written and spoken English is essential to ensure full understanding of course content, safety documentation, and assessment instructions.

This qualification, the ICTQual AB Level 2 Award in Serving Safe for Managers, consists of 5 mandatory units.

  1. Food & Beverage Safety Basics
  2. Hygiene, Workplace Regulations & Team Management
  3. Communication, Incident Response & Monitoring
  4. Risk Assessment & Preventative Planning
  5. Training & Quality Assurance Oversight

Learning Outcomes for the Study Units:

1. Food & Beverage Safety Basics – Learning Outcomes

  • Understand the core principles of food and beverage safety in a supervisory context
  • Identify common foodborne risks and explain effective control measures
  • Apply knowledge of safe handling, preparation, and storage techniques
  • Demonstrate awareness of the consequences of poor safety practices on health and business operations

2. Hygiene, Workplace Regulations & Team Management – Learning Outcomes

  • Apply appropriate hygiene standards across a food and beverage operation
  • Interpret workplace health and safety regulations relevant to service environments
  • Lead team members in maintaining hygiene protocols and cleanliness procedures
  • Support the development of a safety-conscious working culture

3. Communication, Incident Response & Monitoring – Learning Outcomes

  • Communicate safety protocols clearly to team members and service users
  • Respond effectively to service-related incidents, including contamination and complaints
  • Maintain accurate records of incidents and monitoring activities
  • Implement performance monitoring strategies to ensure ongoing compliance

4. Risk Assessment & Preventative Planning – Learning Outcomes

  • Conduct structured risk assessments in hospitality and service settings
  • Identify critical control points and hazard-prone processes
  • Develop preventative action plans to minimise safety risks
  • Review and update safety procedures based on changing conditions or feedback

5. Training & Quality Assurance Oversight – Learning Outcomes

  • Design and deliver basic training sessions on food and beverage safety for team members
  • Monitor the effectiveness of safety training and knowledge retention
  • Conduct internal quality checks aligned with regulatory standards
  • Support a continuous improvement approach to service safety

Completion of the ICTQual AB Level 2 Award in Serving Safe for Managers provides a solid foundation for career and academic advancement within the food and beverage industry. This qualification equips Learners with the knowledge and leadership confidence to pursue higher-level roles and further professional development.

Progression Opportunities Include:

  • Advance to Higher-Level Qualifications:
    Learners can progress to:
    • ICTQual AB Level 3 Certificate in Hospitality Leadership
    • ICTQual AB Level 3 Diploma in Serving Safe for Managers
    • Level 3 or Level 4 awards in Food Safety, Health & Safety, or Compliance Management
  • Move into Supervisory and Mid-Level Management Roles:
    This qualification enhances readiness for roles such as:
    • Food & Beverage Team Leader
    • Service Supervisor
    • Front-of-House Manager
    • Safety and Compliance Coordinator
  • Develop Skills for Multi-Site or Operational Oversight:
    Learners may use this award to begin managing multiple teams or locations within hotels, restaurants, catering services, or event management operations.
  • Support Entry into CPD Pathways:
    Learners can pursue structured Continuous Professional Development to stay current with changing legislation, industry standards, and food safety practices.
  • Lay the Foundation for Business Ownership:
    For those planning to launch or manage their own food and beverage enterprise, this qualification provides essential knowledge for building a safe, legally compliant, and customer-focused service model.

FAQs

This qualification is designed for Learners currently in or preparing for supervisory or management roles within hospitality, catering, and food service operations. It is particularly suitable for those responsible for overseeing food safety standards and service compliance.

To enrol, Learners must:

  • Be 16 years of age or above
  • Have a basic level of English literacy and communication
  • Ideally possess either a Level 1 food safety qualification or some prior experience in hospitality or service environments

ICTQual AB Level 2 Award in Serving Safe for Managers is 3 days training program. As this Training program have mandatory assessment which will be conducted through Approved Training Centers.

ICTQual AB allows to offer Level 2 Award in Serving Safe for Managers in various formats, including online, in-person, or a combination of both. Participants can choose the format that best fits their schedule and learning preferences. But final decision is made by ATC.

Yes, ICTQual AB  Level 2 Award in Serving Safe for Managers consist of 5 mandatory assessments . These assessments are designed to evaluate participants’ comprehension of course material and their capacity to apply concepts in practical situations. It is mandatory to pass assessments with a minimum score of 75%