ICTQual AB Level 1 Award in Serving Safe for Managers

In today’s fast‑paced hospitality and food service industry, ensuring safe and responsible service is a top priority. The ICTQual AB Level 1 Award in Serving Safe for Managers is a professionally recognized qualification designed to empower current and aspiring managers with the critical knowledge needed to oversee safe food and beverage service. As a globally accepted entry‑level credential, this course is ideally suited for individuals who already manage or plan to lead front‑of‑house teams in restaurants, bars, hotels, or catering operations.

Participants will gain a practical foundation in essential safety standards, hygiene regulations, and legal responsibilities related to serving food and drink. The course covers topics such as identifying hygiene risks, implementing preventative measures, managing customer allergens, safe handling of alcoholic and non‑alcoholic beverages, and understanding regulatory best practices. This qualification ensures that managers can confidently guide their teams in maintaining compliance and safeguarding public health.

No prior training is required, making it accessible to those new to management or transitioning into supervisory roles. Offered in flexible formats such as online learning or in‑person classroom settings—the course fits varied schedules while maintaining rigorous assessment standards. Graduates earn a Level 1 Award that demonstrates their commitment to safe, compliant service and enhances their credibility among employers and customers alike.

By completing this award, managers take a proactive step toward building a safer, more professional service environment—ensuring satisfied customers, reduced risk, and stronger business reputations.

Course overview

Level 1 Award in Serving Safe for Managers

To enrol in ICTQual AB Level 1 Award in Serving Safe for Managers, learner must meet the following entry requirements:

  • Age Requirement: Learners must be at least 16 years old at the time of registration.
  • Educational Background: This is an entry-level award, so no previous certifications, training, or industry experience are needed. It is suitable for newcomers to the industry as well as existing team leaders or supervisors seeking formal recognition.
  • Access to a Suitable Learning Environment: For online learners, access to a computer or smart device with internet connectivity is required to complete training modules and assessments effectively.
  • English Proficiency: As the course materials, assessments, and instructions are delivered in English, a basic understanding of written and spoken English is essential. This helps ensure comprehension of key safety principles and communication standards.

This qualification, the ICTQual AB Level 1 Award in Serving Safe for Managers, consists of 3 mandatory units.

  1. Food & Beverage Safety Basics
  2. Hygiene, Workplace Regulations & Team Management
  3. Communication, Incident Response & Monitoring

Learning Outcomes for the Study Units:

1. Food & Beverage Safety Basics – Learning Outcomes

  • Understand core principles of food and beverage safety relevant to managerial roles.
  • Identify common foodborne hazards and implement basic prevention strategies.
  • Demonstrate knowledge of safe food handling, storage, and temperature control.
  • Recognize the manager’s role in ensuring a safe dining and serving environment.
  • Apply national and international safety regulations in everyday service operations.

2. Hygiene, Workplace Regulations & Team Management – Learning Outcomes

  • Apply workplace hygiene standards and ensure adherence across teams.
  • Recognize the legal obligations of managers under health and safety legislation.
  • Establish effective hygiene practices within food service environments.
  • Supervise team members to promote consistent and safe service practices.
  • Develop procedures to monitor, maintain, and improve hygiene compliance.

3. Communication, Incident Response & Monitoring – Learning Outcomes

  • Demonstrate effective communication techniques for internal teams and customers.
  • Respond appropriately to customer concerns, complaints, or safety-related incidents.
  • Implement incident reporting, documentation, and corrective action procedures.
  • Monitor team performance and operational compliance through regular checks.
  • Promote a proactive safety culture through feedback and continuous monitoring.

Learners who complete this course can explore a wide range of progression opportunities, both academically and professionally:

  • Advance to Higher-Level Qualifications:
    Progress to Level 3 Certificate or Diploma courses in areas such as:
    • Hospitality Management
    • Food Safety Supervision
    • Health & Safety in the Workplace
  • Enhance Professional Career Pathways:
    Qualify for roles such as:
    • Food & Beverage Supervisor
    • Front-of-House Manager
    • Compliance Officer
    • Health & Safety Coordinator
    • Operations Manager in food service establishments
  • Gain Eligibility for Level 5 Diplomas:
    Move into strategic leadership with qualifications in:
    • Food Safety Management
    • Hospitality Operations Management
    • Catering and Event Management
  • Boost Your Continuous Professional Development (CPD):
    Keep your industry skills current and aligned with evolving regulations and customer safety expectations.
  • Start or Manage Your Own Food Service Business:
    Use your certification as a foundation for launching a compliant, safety-focused restaurant, café, or catering operation.
  • Increase Employability in Global Markets:
    This internationally recognized qualification enhances job opportunities across the UK, EU, GCC, and beyond.

FAQs

This course is specifically designed for current or aspiring managers in the hospitality, catering, and food service industries. It is ideal for those looking to develop a strong foundation in safe food and beverage service, including team leaders, supervisors, and small business owners aiming to ensure compliance with safety regulations and customer protection standards.

There are no formal qualifications required to enroll. However, learners should:

  • Be at least 16 years old
  • Possess a basic understanding of written and spoken English
  • Have access to a learning environment (online or classroom-based) that supports participation in training and assessment

ICTQual AB Level 1 Award in Serving Safe for Managers is 2 days training program. As this Training program have mandatory assessment which will be conducted through Approved Training Centers.

ICTQual AB allows to offer Level 1 Award in Serving Safe for Managers in various formats, including online, in-person, or a combination of both. Participants can choose the format that best fits their schedule and learning preferences. But final decision is made by ATC.

Yes, ICTQual AB  Level 1 Award in Serving Safe for Managers consist of 3 mandatory assessments . These assessments are designed to evaluate participants’ comprehension of course material and their capacity to apply concepts in practical situations. It is mandatory to pass assessments with a minimum score of 75%