ICTQual AB Level 2 Award in Leadership Skills and Strategies
The ICTQual AB Level 2 Award in Leadership Skills and Strategies is a professional development qualification designed to strengthen the leadership abilities of learners in real-world environments. Built upon foundational leadership knowledge, this course helps individuals sharpen their decision-making, communication, and team management skills while aligning with the latest UK workplace standards.
Effective leadership is essential across every sector, from business and administration to education, logistics, and healthcare. This qualification provides learners with the skills to lead confidently, manage challenges effectively, and support the development of productive teams. It emphasizes ethical leadership, motivation, conflict resolution, and performance monitoring—essential tools for those progressing into or already working in supervisory or team leader roles.
Delivered over three intensive days, the ICTQual AB Level 2 Award combines theoretical understanding with practical insight into workplace leadership. Learners will explore real-time decision-making, understand various leadership styles, and gain hands-on strategies to manage people and achieve goals. This course serves as a vital step for those looking to advance into higher-level management or improve their leadership competence in current roles.
Learners must be at least 16 years old to register for this qualification. There are no formal academic prerequisites; however, basic English literacy and communication skills are necessary to engage fully with the course content. Previous exposure to team roles or completion of a Level 1 leadership qualification is beneficial but not mandatory.
The ICTQual AB Level 2 Award in Leadership Skills and Strategies is a valuable qualification for learners ready to step confidently into leadership roles. With its focus on communication, performance management, and ethical practice, this course provides learners with the tools to lead effectively, adapt to change, and drive results. Whether supporting a team, managing a department, or preparing for more senior responsibilities, this qualification sets the stage for impactful and responsible leadership.
Level 2 Award in Leadership Skills and Strategies
To enroll in the ICTQual AB Level 2 Award in Leadership Skills and Strategies, learners must meet the following requirements:
- Minimum Age Requirement
Learners must be at least 16 years of age at the time of enrolment. This ensures they possess the maturity and responsibility needed to grasp leadership principles and apply them effectively within real-world scenarios. - Educational Background
There are no formal academic qualifications required for this course. However, learners should have a basic understanding of English language, both written and verbal, to fully participate in discussions, complete tasks, and engage with course materials. - Experience
Although not mandatory, it is recommended that learners have some exposure to team environments or have completed a basic leadership qualification, such as the ICTQual AB Level 1 Award in Leadership Skills and Strategies. Prior experience in a team member or junior supervisory role will support learners in understanding and applying the course content more effectively.
These entry requirements ensure that learners are well-prepared to benefit from the course while maintaining an inclusive approach that supports professional development at all stages.
This qualification, the ICTQual AB Level 2 Award in Leadership Skills and Strategies, consists of 5 mandatory units.
- Leadership Styles and Their Application in Team Environments
- Goal Setting, Delegation, and Performance Monitoring
- Conflict Resolution and Problem-Solving in the Workplace
- Team Building and Collaborative Leadership
- Ethical Leadership and Professional Conduct
Here are the learning outcomes for each study unit:
Leadership Styles and Their Application in Team Environments
- Identify various leadership styles and understand their impact on team dynamics
- Select and apply appropriate leadership approaches for different situations
- Adapt personal leadership style to suit diverse team needs and workplace challenges
- Evaluate the effectiveness of leadership techniques in achieving team goals
Goal Setting, Delegation, and Performance Monitoring
- Set clear, achievable goals aligned with organisational objectives
- Delegate tasks effectively while maintaining accountability and trust
- Monitor team progress and provide constructive feedback to enhance performance
- Use performance indicators to assess individual and team success
Conflict Resolution and Problem-Solving in the Workplace
- Recognise common causes of conflict in team settings
- Apply structured methods to resolve disputes fairly and efficiently
- Use critical thinking to identify solutions to workplace problems
- Promote a positive and respectful work environment through proactive leadership
Team Building and Collaborative Leadership
- Foster teamwork through inclusive leadership and shared vision
- Encourage collaboration and open communication among team members
- Recognise the strengths of individuals to build a balanced and effective team
- Support team development through motivation, support, and recognition
Ethical Leadership and Professional Conduct
- Demonstrate ethical decision-making in a leadership context
- Understand the importance of integrity, honesty, and accountability
- Apply workplace codes of conduct and professional standards
- Promote a culture of fairness, respect, and responsibility within the team
The ICTQual AB Level 2 Award in Leadership Skills and Strategies is a valuable stepping stone for learners who wish to strengthen their leadership capabilities and advance in their careers. This qualification not only builds essential supervisory skills but also prepares learners for more complex responsibilities in management and team coordination across various industries.
With its strong foundation in communication, goal setting, conflict resolution, and ethical leadership, learners are well-equipped to explore further qualifications and leadership roles within both public and private sector organisations.
Progression Pathways:
- Progress to the ICTQual AB Level 3 Certificate in Leadership Skills and Strategies for advanced training in strategic leadership, coaching, and organisational performance
- Take on supervisory or team leader roles in business, retail, logistics, customer service, hospitality, healthcare, and education
- Enroll in related qualifications in project management, business administration, or organisational development
- Complete CPD-accredited training courses to specialise in areas such as emotional intelligence, performance management, or change leadership
- Use this award as a foundation to pursue a Level 3 or Level 4 qualification in management or leadership, tailored to your sector or career goals
- Enhance your leadership portfolio to support career progression into middle management or departmental leadership positions
This qualification opens doors to continued personal and professional growth by providing the tools needed to lead teams, improve workplace performance, and make ethical decisions. It is ideal for learners who are committed to building a strong leadership profile and advancing in today’s dynamic job market.