ICTQual Level 2 Certificate in Emergency Crisis Management
The ICTQual Level 2 Certificate in Emergency Crisis Management offers a significant step forward for professionals already involved in health and safety, public services, or risk management. This intermediate qualification delivers robust training that bridges operational understanding with applied response strategies.
Learners are introduced to a range of core topics, such as hazard identification, risk reduction planning, emergency coordination, and compliance with safety regulations. The course also includes key elements of crisis communication, including how to deliver clear instructions, manage on-site tensions, and report effectively during post-incident reviews.
What makes this certificate particularly valuable is its relevance to real-world operational environments. From schools to warehouses and office complexes to transport hubs, the course enables learners to implement structured responses that reduce harm, support recovery, and maintain operational continuity during and after a crisis.
Graduates of the Level 2 Certificate become reliable safety personnel who understand both the strategic and human elements of emergency response. They can support the development of crisis plans, deliver staff briefings, and take control during emergencies when senior management is not immediately available. It is a critical asset for any organisation seeking to professionalise its emergency readiness.
Level 2 Certificate in Emergency Crisis Management
To enrol in the ICTQual Level 2 Certificate in Emergency Crisis Management, learners must meet the following requirements:
- Age: Learners must be 16 years or older.
- Educational Background: Completion of secondary education (equivalent to GCSEs or Level 1 qualification)
- Experience: Prior participation in emergency response drills or basic knowledge of emergency procedures is beneficial but not mandatory
- English Language Competency: Basic proficiency in English (written and spoken) is required.
- Additional recommendation: Basic understanding of health and safety principles or completion of a related Level 1 qualification is advantageous
This qualification, the ICTQual Level 2 Certificate in Emergency Crisis Management, consists of 6 mandatory units.
- Structure of Emergency Response Frameworks
- Risk Identification and Early Warning Signs
- Decision-Making in Crisis Environments
- Co-ordination with Emergency Services and Stakeholders
- Introduction to Crisis Recovery Planning
- Managing Communication and Public Information
Here are the learning outcomes for each study unit:
Structure of Emergency Response Frameworks
- Understand the key components and hierarchy within emergency response frameworks.
- Identify the roles and responsibilities of agencies involved in crisis management.
- Analyse how structured frameworks support efficient emergency response operations.
Risk Identification and Early Warning Signs
- Recognise different types of risks and hazards relevant to emergency scenarios.
- Learn methods for monitoring and detecting early warning signs of a crisis.
- Understand how early risk identification supports proactive crisis management.
Decision-Making in Crisis Environments
- Explore decision-making models used in high-pressure emergency situations.
- Develop skills to evaluate available information and prioritise actions during crises.
- Understand the impact of stress and uncertainty on critical decision-making.
Co-ordination with Emergency Services and Stakeholders
- Identify key emergency services and stakeholders involved in crisis response.
- Learn techniques for effective inter-agency communication and collaboration.
- Understand protocols for resource sharing and coordinated emergency efforts.
Introduction to Crisis Recovery Planning
- Understand the basic principles of post-crisis recovery and continuity planning.
- Learn to identify short-term and long-term recovery needs after a crisis.
- Explore strategies for restoring operations and supporting affected communities.
Managing Communication and Public Information
- Learn the importance of timely and accurate communication during emergencies.
- Understand the use of various communication channels to reach the public.
- Develop skills to manage misinformation and maintain public trust during crises.
Learners who successfully complete the ICTQual Level 2 Certificate in Emergency Crisis Management will be well-positioned to advance their knowledge and pursue further opportunities within the field of emergency management and public safety.
Future Progressions
- ICTQual Level 3 Certificate in Emergency Crisis Management
Progress to a more advanced qualification focusing on strategic crisis leadership, response planning, and operational command. - Employment Opportunities
Apply for entry-level roles such as Emergency Response Assistant, Crisis Support Officer, or Safety and Risk Coordinator in local government, emergency services, or private sector organisations. - Further Vocational Training
Pursue sector-specific training in areas such as disaster risk reduction, emergency medical response, or security management. - Higher Education Pathways
With additional qualifications, consider progression to a Foundation Degree or Higher National Diploma (HND) in Emergency Planning, Public Safety, or Security Studies.
This qualification provides a strong foundation for individuals seeking to enhance their career prospects in emergency and crisis management both in the UK and internationally.