ICTQual Level 1 Award in Emergency Crisis Management

The ICTQual Level 1 Award in Emergency Crisis Management offers essential training for individuals looking to develop a basic understanding of how to react effectively during emergency situations. Whether it’s a workplace accident, a natural disaster, or a public emergency, this introductory qualification delivers a clear overview of best practices and safe response behaviours. It serves as an excellent starting point for those new to safety roles or working in environments where emergency response knowledge is beneficial.

The course covers key topics such as identifying emergency types, understanding the role of emergency services, and following simple evacuation procedures. Learners also explore the importance of remaining calm under pressure and the fundamentals of effective communication during incidents. These practical skills are vital not only in workplaces but also in everyday settings, enabling individuals to act responsibly and confidently in times of need.

This qualification is ideal for school leavers, volunteers, and entry-level staff across industries such as retail, hospitality, and community support. No prior experience is required, making the course accessible to all who are motivated to improve personal and public safety awareness. It helps cultivate a culture of preparedness, where individuals understand their roles in supporting a safe environment.

By completing the ICTQual Level 1 Award, learners gain confidence and clarity in their ability to take appropriate actions during the initial stages of a crisis. It acts as a stepping stone for further training and provides foundational knowledge that can be expanded through more advanced qualifications. For many, it marks the beginning of a meaningful journey into the field of emergency management and public safety.

Course overview

Level 1 Award in Emergency Crisis Management

To enrol in the ICTQual Level 1 Award in Emergency Crisis Management, learners must meet the following requirements:

  • Minimum Age: Learners must be at least 16 years old.
  • Educational Background: Completion of basic secondary education (e.g. GCSEs or equivalent) is recommended.
  • Experience: No prior experience in emergency or crisis management is required.
  • English Language Competency: Learners should possess basic English reading, writing, and comprehension skills to understand training materials and participate in assessments.
  • Additional Recommendation: A general interest in safety, emergency response, or public service is beneficial for engaging with the course content.

This qualification, the ICTQual Level 1 Award in Emergency Crisis Management, consists of 3 mandatory units.

  1. Understanding Emergency Situations
  2. Introduction to Crisis Response Roles
  3. Basics of Communication During Emergencies

Here are the learning outcomes for each study unit:

Understanding Emergency Situations

  • Identify different types of emergencies and their potential impact on individuals and communities.
  • Recognise the importance of timely and organised responses to emergency situations.
  • Describe the basic principles of emergency preparedness and risk awareness.

Introduction to Crisis Response Roles

  • Understand the key roles and responsibilities in an emergency response team.
  • Identify the importance of coordination and teamwork during crisis situations.
  • Recognise how various agencies and organisations contribute to crisis management.

Basics of Communication During Emergencies

  • Understand the importance of clear and effective communication during emergencies.
  • Identify common methods and tools used to communicate in crisis situations.
  • Demonstrate basic communication techniques for ensuring safety and clarity during an emergency.

Learners who successfully complete the ICTQual Level 1 Award in Emergency Crisis Management will be equipped with foundational knowledge and skills relevant to the field of emergency and crisis response. This qualification can serve as a stepping stone to further education and career development within the sector.

Future Progression Opportunities

  • Further Education and Training:
    • Progress to the ICTQual Level 2 Award in Emergency Crisis Management for more in-depth knowledge.
    • Enrol in related qualifications such as Health and Safety, First Aid, or Disaster Management courses.
    • Pursue training in Public Safety, Security Operations, or Incident Command Systems.
  • Career Development:
    • Begin entry-level roles in community safety, event security, or emergency response support services.
    • Gain experience through volunteering with organisations involved in crisis response or humanitarian aid.
    • Build a foundation for careers in emergency planning, local authority emergency services, or charity disaster relief work.

This award lays the groundwork for continued professional development and supports progression into more specialised qualifications and roles within the emergency management sector.

FAQS

This award is suitable for entry‑level staff, volunteers, community workers, and individuals working in schools, municipalities, NGOs, or organizations where emergency preparedness is important. It is also ideal for those seeking to begin a career in safety, security, or crisis management. Learners who want to gain foundational skills in emergency response will benefit most.

Graduates can work as emergency support staff, safety assistants, or entry‑level crisis management workers in schools, municipalities, NGOs, and organizations. The qualification enhances employability by providing recognized skills in safety and preparedness. With experience, learners can progress into supervisory roles or higher‑level diplomas in emergency and crisis management.

ICTQual Level 1 Award in Emergency Crisis Management is a 1 day and 3 hours training program. This Training program’s mandatory assessment will be conducted through Approved Training Centres.

ICTQual Level 1 Award in Emergency Crisis Management is offered in various formats, including online, in-person, or a combination of both. Participants can choose the format that best fits their schedule and learning preferences. But the final decision is made by ATC.

Yes, ICTQual Level 1 Award in Emergency Crisis Management is assessments include quizzes consisting of 100 multiple-choice questions (MCQs). These assessments evaluate participants’ comprehension of course material and ability to apply concepts in practical situations. It is mandatory to pass assessments with a minimum score of 75%.