ICTQual Level 2 Award in Facilities Management
The ICTQual Level 2 Award in Facilities Management is designed to provide learners with the essential knowledge and practical skills required to support effective workplace operations in line with UK industry standards. This qualification introduces key principles of facilities management, helping learners understand how to maintain safe, efficient, and compliant working environments across a range of sectors.
Facilities management involves coordinating building maintenance, workplace safety, operational support services, and organisational procedures to ensure facilities operate effectively. This course covers important areas such as health and safety compliance, maintenance planning, risk awareness, communication, and service coordination. Learners will develop an understanding of how facilities management contributes to operational efficiency, employee wellbeing, and regulatory compliance.
The qualification is suitable for individuals seeking entry-level opportunities or career development within facilities management, maintenance support, property services, and workplace administration. It is relevant to industries including healthcare, education, retail, hospitality, manufacturing, and corporate environments.
By completing the ICTQual Level 2 Award in Facilities Management, learners can improve their employability, strengthen workplace management skills, and contribute effectively to safe and organised facilities operations while supporting business productivity and compliance standards.
Level 2 Award in Facilities Management
The ICTQual Level 2 Award in Facilities Management has minimal entry requirements, making it accessible to a wide range of learners. To enrol in this qualification, individuals must meet the following criteria:
- Minimum Age: Learners must be at least 16 years old at the time of enrolment
- Educational Background: No formal qualifications are required, although a basic secondary education or equivalent is recommended for understanding workplace operations and facilities management concepts.
- Experience: Previous experience is not mandatory, but individuals with backgrounds in administration, maintenance, customer service, or workplace support may benefit from the course.
- English Language Competency: Basic proficiency in English is required to understand course materials and assessments.
The ICTQual Level 2 Award in Facilities Management qualification consists of 6 units for the completed qualification.
- Introduction to Facilities Management
- Health and Safety in Facilities Management
- Maintenance and Asset Management
- Risk Assessment and Compliance
- Sustainability in Facilities Management
- Customer Service and Communication Skills
Here are the learning outcomes for each study unit:
Introduction to Facilities Management
- Understand the role and responsibilities of facilities management professionals.
- Identify key functions and objectives of effective facilities management.
Health and Safety in Facilities Management
- Recognise health and safety regulations relevant to facilities management.
- Apply best practices to ensure a safe working environment.
Maintenance and Asset Management
- Understand the principles of maintenance planning and asset management.
- Learn how to optimise facility performance through maintenance strategies.
Risk Assessment and Compliance
- Identify potential risks in facilities management and conduct risk assessments.
- Understand compliance requirements and their impact on facility operations.
Sustainability in Facilities Management
- Learn sustainable practices in energy efficiency, waste management, and resource conservation.
- Understand the importance of environmental responsibility in facilities management.
Customer Service and Communication Skills
- Develop effective communication skills for interacting with stakeholders.
- Understand the role of customer service in enhancing facilities management operations.
The ICTQual Level 2 Award in Facilities Management provides learners with practical workplace and operational management skills that support career development across a variety of industries. This qualification helps individuals build a strong foundation for progressing into facilities support, maintenance coordination, and workplace operations roles.
- Progress into entry-level roles such as Facilities Assistant or Workplace Support Officer
- Develop career opportunities in property services and building operations environments
- Improve employability within healthcare, education, retail, hospitality, and corporate sectors
- Build practical knowledge in workplace safety and facilities coordination procedures
- Enhance skills for administrative and operational support positions
- Move towards supervisory responsibilities in facilities and site operations
- Gain experience in maintenance planning and workplace service management
- Strengthen understanding of health and safety compliance within facilities environments
- Prepare for advanced vocational and professional training in facilities and operational management
- Support continuous professional development in workplace efficiency and organisational support