ICTQual AB Level 3 International Certificate in Facility Management

Qualification Specification File

The ICTQual AB Level 3 International Certificate in Facility Management is designed for individuals who want to develop essential knowledge and practical understanding of facility management principles, workplace operations and the effective maintenance of organisational facilities. This qualification introduces learners to the key responsibilities involved in maintaining safe, functional, efficient and well-organised working environments across commercial buildings, offices, educational institutions, healthcare facilities, industrial premises and other operational settings.

Facility management plays an important role in supporting business performance, workplace safety, operational continuity and the efficient use of organisational resources. The ICTQual AB Level 3 International Certificate in Facility Management helps learners understand how facilities are managed, how maintenance activities are coordinated and how workplace services contribute to the smooth running of an organisation. It provides a foundation for understanding areas such as building maintenance, cleaning services, health and safety, security, space utilisation, resource management and the coordination of essential facility operations.

Throughout this qualification, learners can develop an understanding of how effective facility management supports employees, visitors, customers and other building users. The course also introduces the importance of communication, teamwork, problem-solving, service coordination and maintaining appropriate workplace standards. These areas are relevant to organisations that rely on well-maintained facilities to deliver their services efficiently and provide safe, accessible and productive working environments.

By completing this qualification, learners can strengthen their foundational knowledge of facility management and better understand the operational requirements of maintaining effective workplace environments. The knowledge gained may support progression towards further training in facility management, building maintenance, health and safety, property operations or related occupational areas, depending on individual experience, employer requirements and the entry criteria of subsequent qualifications.

For individuals looking to explore opportunities in facility management, the ICTQual AB Level 3 International Certificate in Facility Management offers a starting point for understanding the principles, responsibilities and operational practices associated with this essential organisational function.

Course overview

Level 3 International Certificate in Facility Management

To enrol in the ICTQual AB Level 3 International Certificate in Facility Management, learners should meet the following requirements:

  • Age Requirement: Learners must be at least 16 years old at the time of enrolment.
  • Educational Background: Learners should ideally have completed secondary education or an equivalent qualification. However, individuals with relevant practical experience may also be considered.
  • Professional Experience: Previous experience in facility management, building maintenance, administration, cleaning services or workplace operations is beneficial but not essential.
  • English Proficiency: Learners should have sufficient English skills to understand course materials and complete written assignments.

The ICTQual AB Level 3 International Certificate in Facility Management, qualification consisting of 6 mandatory study units.

  1. Principles of Facility Management
  2. Building Maintenance and Asset Management
  3. Health, Safety and Environmental Management in Facilities
  4. Cleaning, Housekeeping and Workplace Services
  5. Facility Operations, Security and Emergency Management
  6. Energy Efficiency, Sustainability and Facility Performance Improvement

Here are the learning outcomes for each study unit:

Learning Outcomes

Unit 1: Principles of Facility Management

Upon completion of this unit, learners will be able to:

  1. Explain the fundamental principles, concepts and scope of facility management in different organisational settings.
  2. Identify the key roles and responsibilities of facility management personnel.
  3. Describe how facility management supports organisational objectives, workplace productivity and operational efficiency.
  4. Identify the essential resources, services and procedures required for effective facility management.
  5. Explain the importance of communication, teamwork and customer service in facility management operations.

Unit 2: Building Maintenance and Asset Management

Upon completion of this unit, learners will be able to:

  1. Explain the basic principles of building maintenance and asset management.
  2. Identify common building components, facility assets and their maintenance requirements.
  3. Differentiate between planned, preventive, reactive and corrective maintenance.
  4. Describe the importance of maintenance schedules, inspections and accurate record-keeping.
  5. Explain how effective asset management helps improve equipment reliability, control costs and extend asset lifespan.

Unit 3: Health, Safety and Environmental Management in Facilities

Upon completion of this unit, learners will be able to:

  1. Explain the importance of health, safety and environmental management in facility operations.
  2. Identify common workplace hazards and describe appropriate risk control measures.
  3. Describe basic procedures for fire safety, emergency evacuation and incident reporting.
  4. Explain the importance of waste management, pollution prevention and the safe handling of hazardous materials.
  5. Identify the responsibilities of facility personnel in maintaining safe workplaces and complying with relevant organisational procedures and applicable legislation.

Unit 4: Cleaning, Housekeeping and Workplace Services

Upon completion of this unit, learners will be able to:

  1. Explain the importance of cleaning, housekeeping and workplace support services in facility management.
  2. Identify appropriate cleaning methods, equipment and materials for different workplace environments.
  3. Describe safe procedures for handling, storing and using cleaning chemicals.
  4. Explain the importance of cleaning schedules, hygiene standards, waste disposal and routine inspections.
  5. Identify ways to monitor workplace service quality and respond to cleaning and housekeeping requirements.

Unit 5: Facility Operations, Security and Emergency Management

Upon completion of this unit, learners will be able to:

  1. Describe the key operational activities involved in managing workplace facilities.
  2. Explain the importance of access control, visitor management and protecting facility assets.
  3. Identify common facility-related emergencies and describe appropriate response procedures.
  4. Explain the importance of emergency preparedness, evacuation arrangements and effective communication.
  5. Describe how incident reporting, operational records and coordination with relevant personnel support facility security and service continuity.

Unit 6: Energy Efficiency, Sustainability and Facility Performance Improvement

Upon completion of this unit, learners will be able to:

  1. Explain the principles of energy efficiency and sustainability in facility management.
  2. Identify practical measures for reducing energy and water consumption in buildings.
  3. Describe sustainable practices for waste reduction, recycling and responsible resource management.
  4. Explain the importance of monitoring energy consumption, operating costs and facility performance indicators.
  5. Identify opportunities to improve facility performance through maintenance planning, resource efficiency and continuous improvement.

After completing the ICTQual AB Level 3 International Certificate in Facility Management, learners can explore further education, professional development and entry-level career opportunities within facility management, building maintenance and workplace operations. Potential progression routes include:

  • Further Study in Facility Management: Progress to relevant qualifications or training covering facilities coordination, operational planning, service delivery and facilities management practices.
  • Building Maintenance and Asset Management: Develop additional knowledge of building maintenance, asset monitoring, equipment servicing and property operations.
  • Occupational Health and Safety: Pursue further training in workplace safety, hazard identification, risk assessment and accident prevention.
  • Environmental Management and Sustainability: Explore learning opportunities in energy efficiency, waste management, environmental protection and sustainable building operations.
  • Security and Emergency Management: Develop knowledge of building security, access control, emergency preparedness and facility security procedures.
  • Building Services and Operations: Progress towards further training in building systems, maintenance coordination and operational support services.
  • Facilities Assistant: Explore entry-level opportunities supporting daily facility operations, workplace services and maintenance activities.
  • Junior Facilities Coordinator: Work towards roles involving the coordination of maintenance requests, service schedules and facilities support activities.
  • Building Maintenance Assistant: Apply foundational knowledge when supporting routine inspections, maintenance schedules and building upkeep.
  • Facilities Support Officer: Assist with administrative tasks, service coordination, maintenance records and general facility operations.
  • Property Operations Assistant: Explore opportunities supporting the day-to-day operation and maintenance of residential, commercial or institutional properties.
  • Workplace Services Assistant: Support cleaning services, housekeeping, workplace organisation and other essential facilities services.
  • Facilities Administration Assistant: Develop experience in record-keeping, service requests, maintenance documentation and facilities administration.
  • Supervisory Career Development: With relevant experience and additional training, work towards supervisory responsibilities in facilities coordination, maintenance operations or workplace services.
  • Continuous Professional Development: Undertake additional training to strengthen practical skills, improve technical knowledge and support long-term career development in facility management.

FAQS

This qualification is suitable for individuals interested in starting a career in facility management, building maintenance or workplace operations. It may also benefit facilities assistants, administrative staff, maintenance support personnel and employees who want to develop their knowledge of facilities services and operational practices.

This qualification offers an opportunity to develop foundational knowledge across six important areas of facility management, from building maintenance and workplace safety to security, sustainability and operational performance. It can help learners prepare for further study, strengthen their understanding of facilities operations and explore suitable entry-level opportunities in the sector.

ICTQual AB Level 3 International Certificate in Facility Management is 30 credits training programme. As this Training program have mandatory assessment which will be conducted through Approved Training Centres.

ICTQual AB Level 3 International Certificate in Facility Management is offered in various formats, including online, in-person, or a combination of both. Learners can choose the format that best fits their schedule and learning preferences. But the final decision is made by ATC.

Yes, the ICTQual AB Level 3 International Certificate in Facility Management is an assignment-based qualification. The course does not include traditional written exams. Learners are required to complete and pass 6 mandatory assignments to successfully achieve the qualification.